As part of our third-party support, we’ll advise you on technology services across a wide variety of topics. We’ve developed our extensive knowledge and experience by helping hundreds of other organizations solve similar issues.
We offer this advisory so that you are not alone when faced with new or complex technological issues. In comparison, Oracle and SAP generally deflect these types of inquiries to partners or offer advice largely biased towards their software solutions and services.
Advisory Topics
Our extensive experience enables us to advise on a wide range of technological topics, below is a list of topics we commonly advise on:
- Interoperability planning
- Performance improvement planning
- Roadmap planning
- Cloud migration
- Upgrade support
- Installation support
- System administration
- Virtualization
- License Compliance Assurance & Audit Defense
More organizations than ever are including third-party software support as a component of their cloud migration planning. In addition to the superior level of service, Spinnaker Support gives you the cost savings and the breathing room required to fully investigate and identify the optimal cloud migration or application strategy. Standard with our services, you have access to regular and ad hoc executive advisory meetings that objectively review your roadmap options.
Virtualization, or containerization, is a popular option for improving the performance, reliability, and operational lifespan of older technology. As part of our standard support, our experts provide impartial advice on implementing the right virtualization solution to simultaneously meet your business goals and IT requirements.
As an added value, our services help ensure software license compliance and help organizations prepare and defend against ongoing audits. This can include:
- License Readiness Review
- License Compliance Assurance Checks
- Formal Audit Defense Services
For example, a current large manufacturing customer contacted us for strategic advice regarding a planned operating system upgrade and migration away from IBM. Based on our recommendations and assistance, the customer shifted part of a business process to a Windows server, resolving an iSeries/application incompatibility issue.
Beyond Advisory Services
Our team of experts are dedicated to answering all inquiries received from our third-party software support customers. Occasionally it may be determined that their inquiry involves additional development or hands-on work outside of third-party support.
When this occurs, Spinnaker Support offers short-term, project-based consulting services. We’ll gladly assess your needs and discuss the nature and scope of your potential project. Visit any of our managed services pages to learn more.