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Managed Services2019-08-14T11:24:48+00:00

State of the Managed Services Market

To keep their Oracle and SAP environments operating at peak performance, IT leaders are seeking better and more cost-effective external services and resources. Security, interoperability, scalability, and readiness to migrate are all top of mind.

According to TSIA, a leading authority in the technology services space, managed services has become the second fastest growing market in the technology services space, spearheaded by managed services for XaaS – which now accounts for 35% of all managed service revenues.

Increasingly, enterprises are looking for around-the-clock performance monitoring, improved IT function and technology management, and optimization of interoperable systems, all while building a bridge between their legacy and future technologies. More progressive enterprises are using managed service and consulting providers to relocate (lift-and-shift) legacy applications to public clouds and then manage them in the cloud.

Where Spinnaker Support Fits

Our managed services and skillsets encompass virtually every Oracle and SAP enterprise software application and the entire surrounding technology stack environment. We bundle our managed services into mix-and-match packages to make it easy for you to select the tasks you need, at the desired frequency, and accurately estimate and control costs. These services are ITIL-centric and delivered remotely or on-site by engineers with over 16 years of Oracle or SAP experience.

Spinnaker Support is a genuinely different provider of high-value services for enterprises that run Oracle and SAP. We deliver the most comprehensive array of services in the market: direct replacement of software publisher support, a comprehensive suite of packaged managed services, and discrete consulting project capabilities.

From our first conversation, we clearly define these services for you, and we align them to support your exact day-to-day and long-term needs. Since 2008, many of our 1,100+ customers have subscribed to two or more of our three primary services to lower operating costs, bolster productivity, and sustain the reliability of their key systems.

Spinnaker Support Managed Services

Learn more about the services by clicking an image. 

Monitor & Advise

Monitor & Operate

On-Demand

Managed XaaS

The Monitor & Advise Package

Summary

For customers who want to outsource proactive, around-the-clock performance monitoring with immediate notification of performance issues their internal staff should address.

What It Includes

  • 24/7 performance monitoring of networks, servers, applications, operating systems, databases, etc. If a potential or actual issue arises, our team immediately alerts yours and provides guidance for resolving the situation.
  • Log tracking for spotting anomalous trends or issues
  • System health checks to compare variations in performance to a baseline performance level
  • Timely reports based on monitoring, log tracking, or health check results.

When to Consider

  • You want to dedicate your IT staff to other tasks than monitoring
  • Your systems must remain online and operating at peak performance

The Monitor & Operate Package

Summary

For customers who want to outsource around-the-clock performance monitoring and the day-to-day management of their basic IT operational functions and technologies.

What It Includes

The Monitor & Operate package includes all the features of the Monitor & Advise package and builds on it by adding incident management, where we identify and triage incidents in order of impact, risk, and urgency. Monitor and Operate includes:

  • 24/7 performance monitoring of networks, servers, applications, operating systems, databases, etc. If a potential or actual issue arises, our team immediately alerts yours and provides guidance for resolving the situation.
  • Log tracking for spotting anomalous trends or issues
  • System health checks to compare variations in performance to a baseline performance level
  • Timely reports based on monitoring, log tracking, or health check results.
  • Incident Management (replaces advise with break/fix and other forms of incident triage)
  • Disruption recovery, where we drive the process of resuming normal operations following a disaster or major disruption by regaining access to data, hardware, software, networking equipment, power, and connectivity.

When to Consider

You need additional, experienced staff to ensure 24/7 monitoring and uptime for your enterprise applications, networks, and operating systems.

The On-Demand Package

Summary

For customers who want assistance beyond what is covered in the other three packages, we offer a package of on-demand managed services. This package represents a flexible, ala carte approach to managed services that supports additional application, environment, and staffing needs.

What It Can Include

This package includes – but is not limited to – services such as:

  • Adding or modifying applications
  • Adding or modifying infrastructure
  • Updating security architecture and security design or review
  • Configuration and reconfiguration of applications
  • Integration with new or updated tools and systems
  • Advanced or custom reporting
  • Performance tuning to improve operations by eliminating bottlenecks, finding code drops, and spotting and dealing with recent environment changes.

When to Consider

Plans change as your business grows. On-Demand services provide the help you need exactly when you need it.

Our experienced engineers know your systems and applications and can quickly assist with necessary, ongoing tasks that occur periodically and yet are beyond the standard tasks required to ensure system operations.

The Managed Cloud Package

Summary

For customers who require managed services for their next-generation XaaS solutions, whether enterprise applications in the public cloud (IaaS) or as Software as a Service (SaaS).

What It Includes

This package includes managed Infrastructure-as-a-service (IaaS). Not only can Spinnaker Support manage the migration (lift and shift) of enterprise applications to the public cloud, from initial assessment through design and deployment, we also provide services for the day-to-day infrastructure management in the cloud.

When to Consider

  • No in-house expertise for cloud applications or SaaS management
  • Need assistance migrating applications to the cloud
  • Need assistance managing cloud infrastructure

Let's Talk

Our clients consistently rate our award-winning support at >98% satisfaction. Let’s talk about whether Spinnaker Support is right for you.

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