Oracle Database & Technology Support

Enjoy Award-Winning Oracle Database Support for a Fraction of the Cost

Spinnaker Support’s third-party Oracle Database support replaces Oracle’s annual support for less than half the costproviding more responsive and comprehensive services through an assigned team of support expertsYou’ll receive break/fix services, custom security fixes, general inquiry support, and technical advisory services, enabling you to remain on your current Oracle software release until migration.

For more than a decade, Spinnaker Support has been one of the most trusted providers of third-party support, managed services, and consulting for Oracle Database. Customers trust our Stevie award-winning Oracle support team to keep their Oracle databases running smoothly, securely, and in compliance.

Why Replace Oracle-Provided Support with Third-Party Oracle Database Support

Thousands of global enterprises in nearly every industry are migrating away from Oracle-provided support to Spinnaker Support because: 

  • Oracle support fees rise each year, with little to no value-added. 
  • Oracle offers a low-touch, portal-based model rather than immediate, live assistance. 
  • There is often a long delay for responses of P2 and P3 issues. 
  • Oracle’s security patches are complex to install and rarely effective. 
  • Oracle pushes them into costly upgrades they do not want. 
  • Oracle offers limited support for existing, stable legacy technology, like Database 8i, 9i, 10g, or 11g. 

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Conversely, third-party Oracle Database support emphasizes a more proactive and comprehensive service. Oracle drives 94% of its gross margins from its hands-off support business to fund software you may never adapt. Spinnaker Support is solely focused on continuous quality and value improvement of customer service for products you run today. 

Third-Party Oracle Database Support

10 Organizations from Ten Industries Using Third-Party Oracle Database Support

Learn more about 10 Spinnaker Support customer profiles that demonstrate the variety of enterprises that have turned to Spinnaker Support for third-party Oracle Database and Technology support. Customers range from large to small, global to local, and in industries as diverse as energy, manufacturing, and higher education.

View the Oracle Database eBook

The Advantages of Third-Party Oracle Database and Technology Support

Organizations trust Spinnaker Support for their Oracle Database support because we:

  • Immediately reduce the cost of support fees by an average of 62%
  • Deliver responses in less than 15 minutes, from Level 4 senior engineers in nine operations centers
  • Supply more comprehensive full-stack coverage, including for interoperability issues
  • Help extend the life of stable, customized, and productive database applications
  • Offer flexible commercial terms that align with how you use your software
  • Provide a safe haven until cloud solutions become right for your business

Included in Our Standard Oracle Database Support:

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Break/Fix
General Inquiry Support
Security & Vulnerability Management
Technology Advisory Services

We have seen significant cost savings coupled with the reassurance that the quality of support has also improved. We are immensely delighted with the commercial flexibility of Spinnaker Support.”

Laura Donald, IT Procurement Business Partner, Edinburgh Airport - Read the Case Study

What We Support

As a third-party vendor supporting over 13,000 Oracle Database instances, we are uniquely positioned to provide services around legacy products in various configurations:

  • Versions, Releases & Editions

    • Oracle Database Release 8i and later.
    • Enterprise Edition
    • Standard Edition
    • Standard Edition One
  • Oracle Database Products Covered

    • Oracle Database
    • Oracle Database In-Memory
    • Oracle Multitenant
    • Real Application Clusters
    • Data Warehousing
    • High Availability
    • Database Security
  • Fusion Middleware Products Covered

    • Service Integration (SOA)
    • Business Product Management
    • Identity Management
    • Data Integration
    • EPM
    • BI
    • And more
  • Supported Product Areas

    • Active Data Guard
    • Application Express
    • Database Vault
    • GoldenGate
    • Partitioning
    • RMAN, DBCA, DUA, NetCA, OUI
    • Java
    • Advanced Compression
    • Configuration
    • Enterprise Manager
    • In-Memory Cache
    • Performance Tuning
    • SQL*Plus
    • SQL*Loader
    • Developer
    • PL/SQL
    • Advanced Security
    • Diagnostics
    • OLAP
    • Real Application Clusters (RAC)
    • Warehouse Builder
    • Workflow
    • And more
  • Our Capabilities

    • Apps DBA duties
    • Apply patches
    • Managed application system administration
    • Configure technical application components
    • Core DBA duties
    • Backup
    • Space management
    • Database health checks
    • Triage of issues
    • Installation, configuration upgrade
    • Health check assessments
    • And more
  • Standalone or Combined Coverage

    We support Oracle Database alone or in conjunction with a wide variety of applications including:

    • Oracle E-Business Suite
    • JD Edwards
    • Siebel
    • SAP
    • Custom applications
    • Oracle Fusion Middleware
    • Oracle Technology
    • Virtually all other Oracle products

Next Steps


Oracle Fusion Middleware Support

Case Studies

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