Our customers have access to our extensive network and technical knowledge so that they always have someone to turn to when there are questions about the technology, we are supporting them.

A general inquiry may include questions such as:

  • “What do you think of…?”
  • “Have you ever seen…”
  • “How can I…?”
  • “Do you think this could work…?”

An advantage of Spinnaker Support is that we act as members of your team to help you to get the most out of your applications and systems. In comparison, Oracle and SAP deflect customers with general inquiries to their online knowledgebase.

Examples of General Inquiries

Most general inquiries involve existing or anticipated functionality or configurations. When we receive a general inquiry, we organize a video or conference call with the necessary experts and stakeholders to work through the inquiry.

Examples:

  • When upgrading a mail server, a customer requested advice on what to do for an application that only supports an older server version.
  • A customer needed to know how to allow banking transfers when the application uses TLS 1.1 cryptocurrency protocol, but the bank requires TLS 1.2.

Our Standard Support Includes:

While you can’t predict every issue that will arise, you can ensure you’re prepared. Our third-party support includes comprehensive services tailored to your needs.

Break/Fix Services

Break/Fix Services

Maximize the performance of your applications with rapid response times, ISO-certified processes, and individualized attention and service.

Support Service

Global Tax & Regulatory Compliance

We maintain your Global Tax and Regulatory Compliance by providing updates for your applications and jurisdictions.

Support Service

Security & Vulnerability Management

Our robust approach to compensating controls addresses vulnerabilities while creating a stronger overall technology framework.

Support Service

Archiving Services

Our meticulous onboarding process minimizes disruption and reduces the risk of loss as you transition away from publisher-provided support.

Support Service

Technical Advisory Services

We provide objective insight from seasoned experts to help tackle new or complex issues, like interoperability planning and cloud migration.

Back to Third-Party Support overview

Beyond Advisory Services

Our team of experts are dedicated to answering all inquiries received from our third-party software support customers. Occasionally it may be determined that their inquiry involves additional development or hands-on work outside of third-party support.

When this occurs, Spinnaker Support offers short-term, project-based consulting services. We’ll gladly assess your needs and discuss the nature and scope of your potential project.