Archiving is a critical transition step for most customers. Considering your investment in Oracle or SAP Support over the years, you should be able to retain the software, data, and resources that you own as part of the support contract. A well-planned and legal archiving process ensures that.
Our onboarding process has been designed in phases – Initiation, Pre-Launch, and Launch – to fully support the knowledge transfer of your practices, processes, culture, and technologies to our core team.
We apply three key principles to reduce your risks:
- A Comprehensive Plan — We deploy a proven, step-by-step roadmap to gain detailed knowledge of your environment, including customizations, previous support issues, relevant business processes, and key individuals.
- Consistent Processes — Our transition processes apply best practices, are governed by ISO 9001:2015, and protect the intellectual property rights of software publishers.
- Set Predictable Timetables — We use a shared project plan and establish and communicate the key delivery dates, so you know what will happen, when, and by whom.
Throughout the transition, we collaborate with you and your team to define clear roles and responsibilities, manage the project and timing, and become deeply familiar with your systems and staff. This includes completing your archive prior to your maintenance end date.