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Spinnaker Support delivers a full-service, concierge-style model that is far more comprehensive and responsive than the “selfservice” model of Oracle or SAP. We built our company around a simple philosophy: “Support should be supportive.”
Speaking with a member of your assigned support team is as simple as submitting a ticket through our easy-to-use system. Within minutes, you’ll hear from one of the highly experienced engineers. With Oracle or SAP, when you’re unable to resolve your issue via their online portal, you ‘re connected to a junior-level resource who may or may not understand your problem.
You can expect a prompt response from your Account Support Lead, pulling from an assigned team of engineers selected for you. Your Spinnaker Support team becomes intimately familiar with your landscape, geographic footprint, ticket history, surrounding technology stack, staff, and culture enabling them to quickly resolve any issues.
With Spinnaker Support, you receive full-service support for standard and custom code, interfaces, integrations, security and vulnerability support, global tax, regulatory, and compliance updates, and more. We take a proactive approach to your needs, solving issues and offering recommendations ensuring you’re running smoothly 24/7.
SAP and Oracle create security patches that are reactive, time-consuming, and often unavailable for older product versions and applications. We reject the one-size-fits-all approach of patches; our standard support includes Spinnaker Shield, utilizing our global security team to actively advise on security concerns and monitor and report on actionable vulnerabilities.