Why Choose Spinnaker Support as Your SAP Sybase Support Partner?
Following SAP’s acquisition of Sybase in 2011, Sybase customers experienced a steady decline in new innovations, product enhancements, and appropriate support resources. SAP’s support has ended for Sybase 15.7 and earlier, with End of Mainstream Maintenance (EoMM) for 16.0 expected in 2025.
SAP is now pressuring businesses to upgrade to SAP HANA or migrate to HANA Cloud or an alternative database platform.
But what does your business really need?
Immediately reduce support costs by an average of 60%
Our level 4 senior engineers deliver responses in under 15 minutes
Deliver comprehensive coverage, customizations, and interoperability
Prolong the life of stable, customized, and productive applications
Offer flexible commercial terms that align with your business needs
Protect your data until other solutions align with your business
Spinnaker Support | SAP's Support | |
|---|---|---|
| Service Model | Concierge, dedicated support | Self-service-oriented, emphasis on research |
| The SAP Support Portal | Not Required | Full access |
| Primary Support Contact | Dedicated lead with assigned team | Varies |
| Support Expertise | 20+ years average experience | Varies |
| Response Time | 15-minutes or less in SLA, actual average time is 5 mins | SLA dictates |
| Ability to Escalate | All issues closely monitored, done proactively without requests | Not monitored, request made reactively by customer |
| Rights to Upgrades | Access to an archive of all upgrade right made prior to switchover from SAP | Included |
| Custom Code Support | Included, as is anything that touches the SAP product | Not included |
| Interoperability Support | Included | Limited, depends on release version |
| Security & Vulnerability | Full-stack intrusion detection, virtual patching, and compensating controls | Patches only |
| Advisory Services | Included | Not included, can be purchased for an additional fee |
| Term of Support | Lifetime support - for as long as you need your current version | No new fixes or interoperability support after end of standard support |
| Let’s Get Started > |
- Versions & Editions
- Supported Products
- All Sybase database releases and editions
- SAP Sybase Adaptive Server Enterprise Edition (ASE)
- SAP Sybase Adaptive Server Small Business Edition (ASE SBE)
- SAP Sybase Adaptive Server Edge Edition
- SAP Sybase Replication Server
- SAP Sybase IQ for big data analytics and warehousing capabilities