60%

Average savings on support fees

Expert, Affordable Support for Your SAP Databases and Technologies

Spinnaker Support is the leading global provider of third-party support and managed services for SAP databases and technology. Spinnaker Support’s third-party software support replaces SAP’s annual support covering a range of databases, including HANA, Oracle Runtime, and ASE (Sybase), and critical technologies like SAP NetWeaver, SAP Enterprise Portal, and Access Control.

SAP third-party support is always at least half the cost of SAP-provided support and delivers more services through an assigned support team that knows your systems and product customizations. When switching to Spinnaker Support, SAP customers gain more comprehensive and responsive service, save on their support fees, and can remain on their chosen database and technologies for as long as they want, regardless of whether SAP has ended support for those products.

Customers trust us to keep their SAP databases and technologies running smoothly, securely, and in compliance, and to help them navigate from on-premise to hybrid to cloud when they are ready.

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What We Support

As a third-party vendor supporting instances of SAP Databases and Technology, we are uniquely positioned to provide services around legacy products in various configurations:

  • Supported Databases
  • Supported Operating Systems
  • Supported Technologies Include
  • Other Supported SAP Categories
  • SAP HANA
  • SAP Sybase / IQ / ASE
  • Oracle Runtime Database
  • SAP MaxDB
  • Microsoft SQL Server
  • IBM Db2
  • Linux
  • Microsoft Windows
  • HP-UX
  • Solaris
  • IBM AIX
  • SAP NetWeaver
  • SAP Enterprise Portal
  • Process Integration XI / PI / PO
  • Access Control
  • ABAP
  • Application Interface Framework
  • Fiori
  • Landscape Transformation
  • Replication Server
  • SQL Anywhere
  • And more
  • SAP Business Suite & Applications
  • SAP BI Components
  • SAP Sybase / ASE
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Ultimate Support Guarantee

Switching to third-party support should never be a risk. Our guarantee addresses your top concerns, whether they relate to legal compliance, security, or technical issue coverage. We stand by our customers and behind our service.

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The Benefits of Third-Party Support

Software support is a mandatory expense, but not one that should strain your budget. Expert assistance is critical to dealing with unplanned technology issues, and that service should be affordable.

Unfortunately for organizations running stable databases and technologies, SAP support has turned towards a self-service model with slow response times and little value. SAP is always prepared to upgrade you or move you away from products like the popular Oracle Runtime Database. If you are not ready for an upgrade or wish to implement your technology roadmap at your own pace, SAP third-party support is well worth considering.

Global enterprises in nearly every industry have migrated to third-party support with Spinnaker because SAP:

Third-Party SAP Databases & Technology Support
  • Raises support fees annually by 2-4%.
  • Offers a primarily self-service model instead of immediate, live assistance.
  • Does not assist with customizations and integrations.
  • Prolongs responses to P2 and P3 issues.
  • Pushes for unjustifiable upgrades or expensive cloud products.

Experience Superior Support & Savings

Spinnaker Support replaces SAP-provided support in a proven, secure, and smart way – delivering superior service more efficiently, and at a dramatically reduced price. If your enterprise is understaffed, strapped for time, or lacking advanced SAP reporting skills, then you can benefit from Spinnaker Support’s third-party support.

Our global team supports a wide range of SAP products spanning applications, databases, and the surrounding technologies to help ensure ongoing interoperability.

Our large, knowledgeable, and award-winning team of support engineers addresses virtually anything with SAP. Our SAP engineers average over 20 years of experience filling your knowledge gaps, easing your staffing constraints, and providing expert assistance for complex issues.

Organizations choose Spinnaker Support because we:

  • Immediately reduce support costs by an average of 60%
  • Our level 4 senior engineers deliver responses in under 15 minutes
  • Deliver comprehensive coverage, customizations, and interoperability
  • Prolong the life of stable, customized, and productive applications
  • Offer flexible commercial terms that align with your business needs
  • Protect your data until other solutions align with your business

Our Standard Support Includes:

It’s impossible to predict every issue you will face, but you can make sure you’re prepared. Our third-party support includes comprehensive services tailored to your needs.

Support Service

Break/Fix

Maximize the performance of your applications with rapid response times, ISO-certified processes, and individualized attention and service.
Support Service

Global Tax & Regulatory Compliance

We maintain your Global Tax and Regulatory Compliance by providing updates for your applications and jurisdictions.
Support Service

Security & Vulnerability Management

Our robust approach to compensating controls addresses vulnerabilities while creating a stronger overall technology framework.
Support Service

Technical Advisory Services

We provide objective insight from seasoned experts to help tackle new or complex issues, like interoperability planning and cloud migration.
Support Service

Archiving Services

Our meticulous onboarding process minimizes disruption and reduces the risk of loss as you transition away from publisher-provided support.

Spinnaker Support vs. SAP

Thousands of global enterprises have migrated away from SAP-provided support to Spinnaker Support. It’s easy to see why.

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Spinnaker Support

SAP's Support
Service ModelConcierge, dedicated supportSelf-service-oriented, emphasis on research
The SAP Support PortalNot RequiredFull access
Primary Support ContactDedicated lead with assigned teamVaries
Support Expertise20+ years average experienceVaries
Response Time15-minutes or less in SLA, actual average time is 5 minsSLA dictates
Ability to EscalateAll issues closely monitored, done proactively without requestsNot monitored, request made reactively by customer
Rights to UpgradesAccess to an archive of all upgrade right made prior to switchover from SAPIncluded
Custom Code SupportIncluded, as is anything that touches the SAP productNot included
Interoperability SupportIncludedLimited, depends on release version
Security & VulnerabilityFull-stack intrusion detection, virtual patching, and compensating controlsPatches only
Advisory ServicesIncludedNot included, can be purchased for an additional fee
Term of SupportLifetime support - for as long as you need your current versionNo new fixes or interoperability support after end of standard support
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The Knowledge Center

Brochure

SAP Databases and Technology – Third-Party Support
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