60%

Average savings on support fees

Affordable Support for SAP’s Business Intelligence (BI) Products

Spinnaker Support is a leading provider globally of third-party support and managed services for SAP Business Intelligence components. We service medium to large enterprises running tools including SAP Business Warehouse (BW), SAP BW on HANA, SAP BW/4HANA, and SAP BusinessObjects (BOBJ), with thousands of professional users spanning over 100 countries.

Our third-party software support replaces SAP’s annual application support, includes an assigned support team, highly personalized service, and saves customers an average of 60% on maintenance fees.

Your operations rely heavily on tools such as BW, BOBJ, and Crystal Reports to transform raw data into insights and actions that advance your business. With SAP third-party support, you’ll experience a faster response and resolution when issues do arise.

Our third-party SAP BI component support enables you to remain on your existing versions for as long as needed regardless of whether the product version remains covered by SAP Support. When you do opt to upgrade, move to the cloud, or migrate away from your current products, you can rely on our expert technology advisory services.

Get Started

What We Support

  • Supported Products
  • Other Supported SAP Categories
  • SAP Business Warehouse (BW) 7.0 and later
  • SAP BusinessObjects (BOBJ) XI R3.1 and later
  • SAP Business Intelligence (BI)
  • SAP BW/4HANA
  • Analytics Hub
  • Crystal Reports
  • Lumira
  • OpenText
SpinnakerSupport Guarantee Logo

Ultimate Support Guarantee

Switching to third-party support should never be a risk. Our guarantee addresses your top concerns, whether they relate to legal compliance, security, or technical issue coverage. We stand by our customers and behind our service.

Learn More

The Benefits of Third-Party Support

Software support is a mandatory expense, but not one that should drain your budget. Expert assistance is critical to dealing with unplanned technology issues, and that service should be affordable.

Unfortunately for organizations running stable BI components like Business Warehouse and BusinessObjects, SAP Support has turned towards a self-service model with slow response times and little value. SAP is always prepared to upgrade you to new versions like BW/4HANA or have you migrated to another product for an additional investment. If you are not ready for an upgrade or wish to implement your technology roadmap at your own pace, SAP third-party support is well worth considering.

Global enterprises in nearly every industry have migrated to third-party support with Spinnaker because SAP:

  • Raises support fees annually by 2-4%.
  • Offers a primarily self-service model instead of immediate, live assistance.
  • Does not assist with customizations and integrations.
  • Prolongs responses to P2 and P3 issues.
  • Pushes for unjustifiable upgrades or expensive cloud products.

Experience Superior Support & Savings

Spinnaker Support replaces SAP-provided support in a proven, secure, and smart way – delivering superior service more efficiently, and at a dramatically reduced price. If your enterprise is understaffed, strapped for time, or lacking advanced SAP reporting skills, then you can benefit from Spinnaker Support’s third-party support.

Our global team supports a wide range of SAP products spanning applications, databases, and the surrounding technologies to help ensure ongoing interoperability.

Our large, knowledgeable, and award-winning team of support engineers addresses virtually anything with SAP. Our SAP engineers average over 20 years of experience filling your knowledge gaps, easing your staffing constraints, and providing expert assistance for complex issues.

  • Immediately reduce support costs by an average of 60%
  • Our level 4 senior engineers deliver responses in under 15 minutes
  • Deliver comprehensive coverage, customizations, and interoperability
  • Prolong the life of stable, customized, and productive applications
  • Offer flexible commercial terms that align with your business needs
  • Protect your data until other solutions align with your business

Our Standard Support Includes:

It’s impossible to predict every issue you will face, but you can make sure you’re prepared. Our third-party support includes comprehensive services tailored to your needs.

Support Service

Break/Fix

Maximize the performance of your applications with rapid response times, ISO-certified processes, and individualized attention and service.
Support Service

Global Tax & Regulatory Compliance

We maintain your Global Tax and Regulatory Compliance by providing updates for your applications and jurisdictions.
Support Service

Security & Vulnerability Management

Our robust approach to compensating controls addresses vulnerabilities while creating a stronger overall technology framework.
Support Service

Technical Advisory Services

We provide objective insight from seasoned experts to help tackle new or complex issues, like interoperability planning and cloud migration.
Support Service

Archiving Services

Our meticulous onboarding process minimizes disruption and reduces the risk of loss as you transition away from publisher-provided support.

Spinnaker Support vs. SAP

Thousands of global enterprises have migrated away from SAP-provided support to Spinnaker Support. It’s easy to see why.

Scroll Right »
 

Spinnaker Support

SAP's Support
Service ModelConcierge, dedicated supportSelf-service-oriented, emphasis on research
The SAP Support PortalNot requiredFull access
Primary Support ContactDedicated lead with assigned teamVaries
Support Expertise20+ years average experienceVaries
Response Time15-minutes or less in SLA, actual average time is 5 minsSLA dictates
Ability to EscalateAll issues closely monitored, done proactively without requestsNot monitored, request made reactively by customer
Rights to UpgradesAccess to an archive of all upgrade rights made prior to switchover from SAPIncluded
Custom Code SupportIncluded, as is anything that touches the SAP productNot included
Interoperability SupportIncludedLimited, depends on release version
Security & VulnerabilityFull-stack intrusion detection, virtual patching, and compensating controlsPatches only
Advisory ServicesIncludedNot included, can be purchased for an additional fee
Term of SupportLifetime support - for as long as you need your current versionNo new fixes or interoperability support after end of standard support
 Let’s Get Started > 

The Knowledge Center

Webcast

Know Your Support Options: SAP Annual Renewal

Brochure

SAP BI Components – Third-Party Support
VIEW ALL

READY FOR A PHENOMENAL SUPPORT EXPERIENCE?

Request a complimentary consultation to learn more about how we can deliver exceptionally personalized enterprise software support at a much lower cost.

request a consultation