Comprehensive Services
We align our robust array of ITIL-centric services to your unique needs.
24/7/365 Assistance
Our around-the-clock services are available anytime you need them, no matter where you are.
Global Engineering Team
Spinnaker experts operate from 12 locations throughout the world, in 14 languages.
Ability to Escalate
No issue is too complex when our Level 4 engineers are available for escalation.
Seasoned Experts
Averaging 20+ years’ Sybase experience, our specialists are prepared for any challenge.
'Lifetime' Support
Without pressuring you to upgrade, we’ll service your software for as long as you have it.
High Ratings
Year after year, our customer satisfaction ratings exceed 98%.
Trustworthy Services
More than 1,300 customers have partnered with us for services that are free from any legal risk.
Flexible Service Options
We’re happy to help on a project-only basis and/or adapt our services to your evolving needs.
- Monitor & Advise
- Monitor & Operate
- On-Demand
- Managed XaaS
Monitor & Advise
Proactive, around-the-clock outsourced performance monitoring. Should performance issues arise requiring attention from your internal staff, we immediately notify you.
- 24/7 performance monitoring
- Log tracking
- System health checks
- Issue triage and advisory
- Timely reports
Monitor & Operate
Around-the-clock outsourced performance monitoring and day-to-day management of your basic IT operational functions and technologies.
- All features of Monitor & Advise package
- Fast Issue Response – Level 2
- User access management
- Database patching
- Security patches
- Backup configuration / schedule
- Cloning
On-Demand
This flexible, à la carte option supports additional application, environment, and staffing needs beyond what is covered in other packages.
- Major database upgrades
- Performance tuning
- Server migration
- Integration with third-party products
- Custom development / extension
- Install / configure new databases
- Disaster recovery / high availability setup
- And more
Managed XaaS
Proactive, expert-delivered SAP managed services for your next-generation XaaS solutions, whether enterprise applications or infrastructure in the public cloud (IaaS) or as Software-as-a-Service (SaaS).
- SaaS Managed Services
- IaaS Managed Services
- Supported Products
- SAP Sybase Adaptive Server Enterprise Edition (ASE)
- SAP Sybase Adaptive Server Small Business Edition (ASE SBE)
- SAP Sybase Adaptive Server Edge Edition
- SAP Sybase Replication Server
- SAP Sybase IQ for big data analytics and warehousing capabilities