Comprehensive Services
We align our robust array of ITIL-centric services to your unique needs.
24/7/365 Assistance
Our around-the-clock services are available anytime you need them, no matter where you are.
Global Engineering Team
Spinnaker experts operate from 12 locations throughout the world, in 14 languages.
Ability to Escalate
No issue is too complex when our Level 4 engineers are available for escalation.
Seasoned Experts
Averaging 20+ years’ SAP Basis and BI experience, our specialists are prepared for any challenge.
‘Lifetime’ Support
Without pressuring you to upgrade, we’ll service your software for as long as you have it.
High Ratings
Year after year, our customer satisfaction ratings exceed 98%.
Trustworthy Services
More than 1,300 customers have partnered with us for services that are free from any legal risk.
Flexible Service Options
We’re happy to help on a project-only basis and/or adapt our services to your evolving needs.
SAP products covered
When to Consider This Package
- You are experiencing ongoing issues well beyond break/fix or general inquiry support.
- You are experiencing slow performance of the BI systems over time.
- You have limited internal resources and need additional knowledge or BW/4HANA skills.
- Your System Integrator (SI) does not have the required BW/4HANA skills to support you.
Example Services Included
SAP BW/4HANA Managed Services standard package offering includes the following BW/4HANA and Basis tasks:
- Monitor overall system/services status / Monitor system alerts and resolve / Monitor resource utilization / Configuring Alerts
- Performance Monitoring / Monitoring Disk Usage / Monitoring Memory Usage
- Adding Systems / Exporting and Importing Systems / Viewing System Installation Details
- The HANA Application
- Monitor Data Staging
- Data and Reports / Monitor Query Performance
- Manage Datastore objects in the BW/4HANA Cockpit / Troubleshooting problems and errors
- Deleting Transaction Data / Clean Change log
- Updating the SAP HANA Appliance / Updating SAP HANA Studio / HANA system upgrade/update
- System Privileges / Authentication Security / Authorization Security
- Deleting Administrative Data / Archive or clean-up of backup files system / Check the sizing of the HANA Database
- Data provisioning and configuration / Change transport
- Archive or clean-up of backup files system / Clean-up of old diagnosis/Log FILES
- Routine Operation tasks / Logging and Tracing / Backup and Recovery.
- System upgrade / update
- Project work or change requests