Comprehensive Services
We align our robust array of ITIL-centric services to your unique needs.
24/7/365 Assistance
Our around-the-clock services are available anytime you need them, no matter where you are.
Global Engineering Team
Spinnaker experts operate from 12 locations throughout the world, in 14 languages.
Ability to Escalate
No issue is too complex when our Level 4 engineers are available for escalation.
Seasoned Experts
Averaging 20+ years’ SAP Basis and BI experience, our specialists are prepared for any challenge.
‘Lifetime’ Support
Without pressuring you to upgrade, we’ll service your software for as long as you have it.
High Ratings
Year after year, our customer satisfaction ratings exceed 98%.
Trustworthy Services
More than 1,300 customers have partnered with us for services that are free from any legal risk.
Flexible Service Options
We’re happy to help on a project-only basis and/or adapt our services to your evolving needs.
SAP products covered
When to Consider This Package
- You are experiencing ongoing BW issues well beyond break/fix or general inquiry support.
- You are experiencing slow performance of the BI systems over time.
- You have limited internal resources and need additional knowledge or BW skills.
- SAP no longer supports your version of BW, but you do not want to migrate away.
- Your System Integrator (SI) does not have the required skills to support you.
Example Services Included
SAP BW Managed Services standard package offering includes the following BW and Basis tasks:
- Early Watch Alert / House Keeping activities
- Support Package Strategy
- Backup Strategy
- Creating new reports (if applicable)
- Basis Jobs
- Database checks (Space Overview / Database overview / Table Space check / Free Space Monitoring)
- Monitoring Data Staging
- Process chain monitoring / Daily data update monitoring / Data and Reports
- Monitoring Query Performance
- Delete PSA / Delete change log / Delete BW statistics tables / Delete unused Queries / Delete Aggregates
- Archive Data- Data refresh in Q&D Systems
- Schedule RSRV object Checks, analysis and carry out repairs
- Compression of cubes / Aggregates management / Index maintenance and monitoring / Prefilling cache
- Authorization and assigning roles
- Updating SAP BW systems / Migration to BW/4HANA