Comprehensive Services
We align our robust array of ITIL-centric services to your unique needs.
24/7/365 Assistance
Our around-the-clock services are available anytime you need them, no matter where you are.
Global Engineering Team
Spinnaker experts operate from 12 locations throughout the world, in 14 languages.
Ability to Escalate
No issue is too complex when our Level 4 engineers are available for escalation.
Seasoned Experts
Averaging 20+ years’ SAP BOBJ experience, our specialists are prepared for any challenge.
‘Lifetime’ Support
Without pressuring you to upgrade, we’ll service your software for as long as you have it.
High Ratings
Year after year, our customer satisfaction ratings exceed 98%.
Trustworthy Services
More than 1,300 customers have partnered with us for services that are free from any legal risk.
Flexible Service Options
We’re happy to help on a project-only basis and/or adapt our services to your evolving needs.
SAP products covered
When to Consider This Package
- You are experiencing ongoing BOBJ issues well beyond break/fix or general inquiry support.
- You are experiencing slow performance of the BI systems over time.
- You have limited internal resources and need additional knowledge or BOBJ skills.
- SAP no longer supports your version of BOBJ, but you do not want to migrate away.
- Your System Integrator (SI) does not have the required skills to support you.
Example Services Included
The SAP BOBJ Managed Services standard package offering includes the following BOBJ and Basis tasks:
- Regular BOBJ repository maintenance like cleaning orphaned connection / universe / documents
- Running integrity checks on all universe
- Scan / repair and compact to all repository errors and domain testing
- Restart Web Application Server / Restart Server Intelligent Agent (SIA)
- Monitoring BOBJ server including test, running with optimal performance / Monitoring all DB services (usage and health)
- Monitoring day-to-day schedule jobs on Broadcast agent (BCA)
- Monitoring all scheduled reports and resending failed ones
- Delete the contents under the Local host folder in order to clear Tomcat Cache
- Delete contents under the Data Folder in order to clear Web Intelligence Cache
- Delete contents under the Logging Folder to clear log files generated
- Delete empty folders within File Store Using RDT (Repository Diagnostic Tool)
- Any issues with reports and other technical support to users
- Installation and upgrading
- Project work and change requests