Benefits of Spinnaker Managed Services for SAP BASIS

Is your internal team or service provider effectively handling your SAP BASIS administration, monitoring, and/or maintenance? Consider the following:

  • Does your SAP ecosystem keep up with the speed of business?
  • Do you frequently experience unplanned outages?
  • Does your team spend more time driving innovation or handling crises?

Spinnaker Managed Services offers ongoing support to eliminate downtime, increase capacity, and fill capability gaps through:

  • Automation
  • Performance monitoring
  • Staff augmentation
  • Migration planning and execution
  • Development support for new functionality

Whether you need us to support daily BASIS administration and management efforts, or to take the lead on running your entire SAP landscape, Spinnaker Support is committed to providing the exact services you need at a reasonable price.

Managed Services Packages that Fit Your Needs

We provide three different expert-delivered managed service packages that conform to your unique landscape, in-house capabilities, SAP maturity level, and IT budget.

  • Monitor & Advise
  • Monitor & Maintain
  • Total Basis Management
Monitor & Advise

A cost-effective approach combining automated SAP ecosystem monitoring with sound advice from experienced Basis administrators to help you better manage your own SAP environment. Primary Basis performance responsibility resides with your team.

  • Alert management
  • Self-healing workload and transaction analysis
  • Coordinated process automation
  • Dynamic service level management
  • Correlation or root cause analytics
  • Role-based dashboards
  • On-demand or scheduled reports (HTML or PDF)
  • Up to 8 hours/month advising customer on automated feedback/issues
Monitor & Maintain

Includes automated SAP ecosystem monitoring plus direct, 24/7/365 access to assigned Basis administrators who supplement your existing team. Basis performance responsibility is shared between your in-house team and our SAP experts.

  • Alert management
  • Self-healing workload and transaction analysis
  • Coordinated process automation
  • Dynamic service level management
  • Correlation or root cause analytics
  • On-demand or scheduled reports (HTML or PDF)
  • 45 hours/month working with customers to address issues
Total Basis Management

Spinnaker Support assumes primary responsibility for your Basis administration and management. Consider this option when you require continuous assistance and monitoring that spans your entire SAP ecosystem, is up and running in hours (not days), and is secure and scalable.

  • Alert management
  • Self-healing workload and transaction analysis
  • Coordinated process automation
  • Dynamic service level management
  • Correlation or root cause analytics
  • Role-based dashboards
  • On-demand or scheduled reports (HTML or PDF)
  • 160 hours/month (additional hours based on additional SAP applications)
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SAP Basis Managed Services
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