SAP Sybase Third-Party Support

Enjoy Complete Database Support for SAP Sybase and SAP ASE

Spinnaker Support is a leading global provider of third-party support and managed services for enterprises running SAP Sybase (ASE). Spinnaker Support’s third-party software support replaces SAP’s annual support for less than half the cost, providing an assigned support team and highly personalized service.

Your operations depend on Sybase running smoothly and efficiently so that your transactional data is available at a moment’s notice. By switching to third-party Sybase support, you gain high responsiveness and faster problem resolution when problems do arise. Remain on your existing Sybase solutions for as long as needed and rely on our expert advice when you eventually upgrade or migrate away from your current Sybase version.

Why Replace SAP-Provided Support with Third-Party Support

Following SAP’s acquisition of Sybase in 2011, Sybase customers witnessed a steady decline in the commitment to deliver new innovations, product enhancements, and appropriate support resources.

With the layoffs of Sybase developers and the announced 2025 End of Mainstream Maintenance (EoMM) for Sybase 16.0, organizations like yours are feeling new pressure to either upgrade to SAP HANA or migrate to an alternative database platform.

If your company wishes to extend the life of Sybase, then third-party SAP Sybase support could be the right fit. Global enterprises in nearly every industry have now migrated away from SAP-provided support to our third-party alternative because SAP:

  • Raises support fees each year by 2-4%, with no material benefits.
  • Has moved Sybase to a primarily self-service model instead of immediate, live assistance.
  • Does not assist with customizations and integrations.
  • Responds slowly to P2 and P3 issues.
  • Tries to force them into unjustifiable upgrades or expensive cloud products.

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Third-party SAP Sybase support emphasizes more proactive and comprehensive service for Sybase issues. Skilled engineers respond in minutes to your support ticket. They know your organization, understand your product environment, and focus on resolving your issues more quickly, regardless of the source or what personnel are required to weigh-in on the solution.

SAP Sybase Market Research

Published by Technology Evaluation Centers (TEC), “2019 State-of-the-Sybase/ASE Market,” uncovered new insights into how the 2025 end of mainstream maintenance (EoMM) will play out.

In exposing the state of the Sybase community, the survey provides compelling details regarding the Sybase IT roadmap of peer organizations. This third-party research should be mandatory reading for any organization exploring how to move forward with its database strategy.

Download the Paper

The Advantages of Third-Party Sybase Support

Spinnaker Support replaces SAP’s ongoing Sybase and ASE support in a proven, secure, and smart way – delivering superior support, more efficiently, at a dramatically reduced price.

Organizations choose Spinnaker Support because we:

  • Immediately reduce the cost of support fees by an average of 62%
  • Deliver responses in less than 15 minutes, from Level 4 senior engineers in eight operations centers with our 24/7/365 support
  • Supply more comprehensive coverage, including for customizations and interoperability issues
  • Help extend the life of stable, customized, and productive applications, for as long as you need
  • Offer flexible commercial terms that match your licenses and business needs
  • Support both stand-alone Sybase applications and Sybase in combination with other SAP and Oracle enterprise applications
  • Provide a safe haven until other database solutions become right for your business

Our large, knowledgeable, and award-winning team of support engineers addresses virtually anything with Sybase. Spinnaker Support SAP engineers average over 19 years of experience filling your knowledge gaps, easing your staffing constraints, and providing expert assistance for complex database and application issues.

Included in Our Standard SAP Sybase Support:

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Break/Fix
General Inquiry Support
Security & Vulnerability Management
Technology Advisory Services

“Spinnaker Support engineers go above and beyond to resolve our issues in a timely manner. They provide customized support by knowing our SAP environment, and I am able to reach an expert directly and quicker than our previous vendor support.”

What We Support

As a third-party vendor supporting Sybase and ASE instances, we are uniquely positioned to provide services around legacy products in various configurations:

  • Versions & Editions

    • All Sybase database releases and editions
  • Supported Products

    • SAP Sybase Adaptive Server Enterprise Edition (ASE)
    • SAP Sybase Adaptive Server Small Business Edition (ASE SBE)
    • SAP Sybase Adaptive Server Edge Edition
    • SAP Sybase Advantage Database Server (ADS)
    • SAP Sybase Replication Server
    • SAP Sybase IQ for big data analytics and warehousing capabilities
    • Sybase SQL Anywhere
    • Sybase PowerBuilder
    • Sybase PowerDesigner
    • Sybase Mainframe Connect
    • Sybase EA Server
    • SAP Advantage Server

Next Steps

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Case Studies

Resource Library