BusinessObjects Support Services

Whether you are expanding your SAP footprint or extending the life of your existing investment, Spinnaker Support is a smart choice. For many SAP customers, it makes sense to consolidate ongoing support for SAP BusinessObjects Analytics, SAP Business Suite Applications, HANA database, and surrounding SAP technology components and receive better service at a fraction of the cost. Our Business Objects support clients wholeheartedly agree with a resounding 99.7% satisfaction rate.

Challenges of SAP BI and Analytics Platform Customers

Forced vendor upgrades and “self-service” support models are pushing SAP users to seek and adopt alternative third-party business intelligence platform support options. Organizations turn to Spinnaker Support for SAP BusinessObjects support – stand-alone or packaged with other SAP offerings – to better align BusinessObjects maintenance fees with the level of support received. Our customers gain personalized, full stack SAP support services while reducing their costs by an average of 62%. As our BusinessObjects clients have experienced, there are numerous advantages gained by switching to Spinnaker Support.

Discover the Solutions with Spinnaker Support

Our SAP clients are running hundreds of instances, spanning more than 120 SAP products, for thousands of professional users. Reducing the cost and improving the quality of support liberates them from a forced march of needless upgrades, eliminates the time exploring all the possibilities of hybrid and full cloud, reduces funding crucial business and IT initiatives, and sets them free to fund competitive differentiation faster. How?

At Spinnaker Support, you will receive:

  • Surprisingly better SAP BusinessObjects service compared to the progressively growing push to self-support
  • Alignment of BusinessObjects support fees with the licenses that are actually being used – not those sitting on a shelf
  • Full BusinessObjects support for standard and custom code, integrations, and interfaces
  • 24 x 7 x 365, follow the sun support
  • Average 8-minute response for critical issues from a named team of world-class SAP software engineers
  • Standard support that goes far beyond standard software publisher support. We package break-fix support, tax and regulatory updates, anytime general inquiry support, and an array of impartial and open-minded technology advisory services. Our advisory services are designed to keep your SAP applications running at peak performance today and tomorrow, and they include interoperability virtualization, security and vulnerability, cloud migration, and more.

Award-winning, highly qualified support with outstanding customer satisfaction

Spinnaker Support’s experts know the ins and outs of the full stack of SAP products – not just individual components. Per annual surveys, clients consistently rate our support quality at 98+% satisfaction. Our ISO 9001:2015-certified customer engagement and support delivery processes, world-class software engineers, and groundbreaking set of high-value SAP BI platform support services set us apart.

Spinnaker Support received the 2017 Gold Stevie award for Computer Hardware & Computer Services customer service team of the year.

5 Moments That Define Your Spinnaker Support Experience:


When we resolve complex issues without the need to browse OSS notes


When we create and implement creative fixes to resolve SAP Kernel issues


When we ensure clients remain interoperable when switching to different operating systems


When we take midnight calls to fix out-of-scope issues


When we augment SAP security patches with our better security solutions

Awards and Certificates

We are leaders in SAP third-party support with the accolades to prove it.