SAP BI Managed Services

Continuously Improve Your SAP Reporting Needs and Performance

Spinnaker Support’s SAP BI Managed Services offer ongoing, customized assistance with SAP’s business intelligence (BI) and reporting products.

As an SAP customer, you rely heavily on tools such as SAP Business Warehouse (BW), SAP BW on HANA, SAP BW/4HANA, and SAP Business Objects (BOBJ) to transform raw data into insights and actions that advance your business. But if your enterprise is understaffed, strapped for time, or lacking advanced SAP reporting skills, then you can benefit from Spinnaker Support’s on-demand, expert SAP BI Managed Services.

For SAP customers operating BW 7.0 and later and BOBJ XI R3.1 and later, Spinnaker Support’s global team performs general system support tasks, system monitoring, application monitoring, data management, performance improvements, and more – regardless of whether the product version remains covered by SAP Support. Our engineers average 19+ years of broad SAP experience, with knowledge that extends beyond reporting tools to over 125 SAP products, the entire technology stack, cloud platforms, and the various sources of reporting data.

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Managed Services for SAP Business Warehouse and SAP BusinessObjects

In today’s fast-paced and competitive environment, companies like yours are running fast and lean. Keeping mission-critical enterprise applications for business reporting running at peak performance is crucial. If your systems are unable to generate reports or data analyses, your business can face substantial losses in productivity, revenue, and even customer satisfaction.

But the current state of business brings challenges: departments are understaffed, employees are strapped for time, and users often lack necessary skills like SAP reporting. As a result, process chains run too long, data sources fail to connect, and ad hoc queries are often indecipherable. SAP’s push for a migration to BW/4HANA and current product policies compound these problems. Older versions of these essential and reliable products are no longer eligible for updates or even support.

That’s why savvy enterprises are turning to Spinnaker Support ‘s managed services for expert assistance with SAP’s reporting products. BW and BOBJ reports can be complex, time-consuming, and sensitive to modifications. Spinnaker Support helps customers by delivering customized reporting services based on an assessment of your current state and anticipated needs.

These BI services can range from day-to-day system monitoring to monthly data loading to on-demand report template modification. Examples include:

  • System and Application Monitoring
  • General Admin Tasks
  • Housekeeping Tasks
  • Data Load Monitoring
  • Data Management
  • Performance Optimization
  • Report Modification as Per User Request
  • System Upgrade / Update

Customers select our managed services because they receive:

  • Comprehensive and customized ITIL-centric services to augment your staff and provide additional expertise
  • Responsive services 24/7/365
  • Support from a global engineering team of Level 2 and 3 engineers with extensive experience covering all aspects of SAP BI, SAP Applications, data sources, databases, and interoperability issues
  • Escalation, when required, as we have the ability to bring in expert Level 4 staff
  • Help extending the life of stable, customized, and productive applications
  • Additional, immediate assistance via our third-party support and consulting teams

We have assembled large, knowledgeable, and award-winning global service teams of support engineers, reporting application specialists, and developers to help you avoid or eliminate issues that can impair system performance and cause disruption to your business.

When to Consider SAP BI Managed Services with Spinnaker Support

  • You have a limited number of internal resources and are unable to resolve challenging reporting issues.
  • SAP is no longer supporting your versions of BW, but you do not want to migrate to BW/4HANA.
  • Your existing System Integrator (SI) does not have the specific skills to support your SAP reporting needs.
  • You are already receiving our third-party SAP support and are experiencing extensive, managed service-related BW and BOBJ issues.
  • Looking for the benefits available when consolidating your SAP BI Managed Services with Third-Party Support under a single provider.

With a managed services team, reporting issues that have been occurring for months – but are only detected and resolved during normal business operations – become a thing of the past. BI managed services are a strategic, affordable solution that can streamline your SAP operations and deliver ongoing stability, higher performance, and longer-term innovation.

What is the Difference between Software Support and Managed Services?

As you research the support and services markets, take a minute to understand what distinguishes “software support” from “managed services.” Each offers a distinct set of tasks and advantages for your organization. Spinnaker Support is the only vendor that delivers both for Oracle and SAP.

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Why Choose Spinnaker Support

  • Award-winning SAP support services. Since 2012, we cover more than 100 SAP products and technologies. We’re the only vendor that delivers high-quality SAP Basis and BI managed services AND provides cost-effective third-party SAP support that directly replaces SAP-provided support. Customers can select one or both services.
  • A deep bench of certified SAP Basis experts. We work from eight regional operations centers across the world to deliver high-quality remote Basis services tailored to fit any business. Our engineers maintain all the skill sets required to support both legacy and emerging products.
  • Customer satisfaction ratings that annually exceed 98%. Customers rate us highly because we are responsive, resolve issues quickly, and demonstrate high functional and technical knowledge.

“Spinnaker Support engineers go above and beyond to resolve our issues in a timely manner. They provide customized support by knowing our SAP environment, and I am able to reach an expert directly and quicker than our previous vendor support.”

What We Support

  • SAP Business Warehouse (BW)

    • BI 7.0
    • BW 7.01 and later
    • BW/4HANA 1.0 and later
  • SAP BusinessObject (BO)

    • SAP BO XI R3.0 and R3.1
    • SAP BO Business Intelligence 4.0-4.3

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