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Oracle Runtime Database Support2018-11-01T19:27:54+00:00

Support for Oracle Databases powering SAP software

At Spinnaker Support, we help you save money while keeping your Oracle Databases running on SAP software at top performance. The Oracle Database is deployed in the majority of SAP shops around the globe. This large customer base gains long-term cost benefits from the two companies’ integrated technologies. Organizations can run SAP applications with Oracle databases on the same code base on Unix, Linux, and Windows operating systems for a fraction of the cost when third-party enterprise software support is employed.

SAP + Oracle combined technology challenges:

  • Do you have a backlog of issues you can’t get support for from Oracle?
  • Are you paying for support on database products you no longer use?
  • Could you benefit from getting better support at a fraction of your current cost?
  • Are you tired of paying multiple software providers maintenance fees for your Enterprise Software and Technology Stack?

Why Our Customers Switch to Spinnaker for Oracle Runtime Database Support

There are a lot of reasons our customers switch from Oracle and SAP support to Spinnaker Support:

  • They like our service levels, and they love getting quick, easy access to our Oracle experts.
  • They like getting the right answers, fast.
  • They don’t miss the constant push towards a self-support model.
  • They appreciate avoiding costly upgrades, forced migrations, eventual loss of future bug fixes, and end-of-life support price increases.
  • And they really like getting all that for a fraction of the software publisher’s price. Per Gartner, if you purchased your Oracle Runtime Licenses from SAP, you have already seen an annual maintenance increase in the last 3 years of 127%.

Predictable runtime database support pricing model; only pay for what you use

Spinnaker Support customers reduce their Oracle-provided support costs by an average of 60%.

With our pricing model, you know exactly what you’re getting, helping you maintain a high level of technical support while dramatically reducing operating costs. Our customers use those savings to invest in strategic initiatives like driving digital transformation, exploring and migrating to cloud platforms, and managing IT talent.

We know our way around the technology stack

Oracle System performance depends on interoperability between the database, applications, and middleware. That’s why Spinnaker Support focuses on hiring people who understand the full technology stack – not domain specialists in just the database, only the application, or merely the middleware. Spinnaker Support professionals deliver top-of-the-line expertise for your entire technology stack with a range of managed services and world-class maintenance and support. We solve your enterprise database issues faster and save you from costly downtime, so you can maximize revenue opportunities, keep customers satisfied and maintain a competitive advantage.

Oracle Database Managed Services from Spinnaker Support

Spinnaker Support is the only third-party support provider that offers application and technical managed services and consulting for enterprises running Oracle Databases. Get the help when you need it, how you need it and without getting locked into expensive, ever-expanding projects.

Spinnaker Support will help you:

  • Manage access rights and system environments such as log files and tablespaces.
  • Tune performance by improving business processes to increase efficiency and effectiveness.
  • Learn best practices around Oracle DB interoperability security, cloud migration, and risk management.
  • Keep your system running well and improve how your people and systems work together.
  • Extend the capabilities of your Oracle Database system.

We can provide development support to make your system do new things to fit company or industry-specific needs, such as database and warehouse design, loading, extraction, partitioning, load balancing, workflow, triggers, and analytics.

The power of choices in managed services and software support contracts

We help clients manage, maintain, and continuously improve their application experience by offering a choice: contracted stand-alone managed services, or a combination of managed services bundled with our world-class software support.

One-stop enterprise technology support shop – one call to make

With Spinnaker Support, you not only get more cost-effective, accessible support, but the ability to get that same quality with your Oracle Database managed services. Support and managed services are two very distinct things, but taking a divided approach leaves you managing multiple vendors for support and managed services. When you’ve got one partner for all SAP and Oracle Database support and service, there’s only one call to make. This provides peace of mind and money in the bank – without the typical finger-pointing that occurs when using multiple vendors.

ISO 9001:2015 Quality Management System Certified

Spinnaker Support’s ISO 9001:2015 certified processes include marketing qualification, consultative selling, customer onboarding, archiving, incident management, customer satisfaction measurement and follow-up, renewal, and off boarding.

Spinnaker Support a CIOReview Top 20 Provider

Spinnaker Support has been named one of CIOReview magazine’s “20 Most Promising Database Technology Solution Providers”. Spinnaker Support made the list for our significant contributions to solving database issues for organizations that rely on data to achieve their strategic business goals. The publication recognized Spinnaker Support for innovation and thought leadership, and offering a low-risk profile.

5 Moments That Define Your Spinnaker Support Experience:

ADVANCED RESOLUTION

When we resolve complex issues without the need to browse OSS notes

EXPERT WORKAROUNDS

When we create and implement creative fixes to resolve SAP Kernel issues

INTEROPERABILITY SUPPORT

When we ensure clients remain interoperable when switching to different operating systems

OUT-OF-SCOPE SUPPORT

When we take midnight calls to fix out-of-scope issues

NEXT-LEVEL SECURITY

When we augment SAP security patches with our better security solutions

Awards and Certificates

We are leaders in SAP third-party support with the accolades to prove it.

Let's Talk

Our clients consistently rate our award-winning support at >98% satisfaction. Let’s talk about whether Spinnaker Support is right for you.

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