Our 3 Support Principles:

  1. Always Personalized, Never Self-Support

    Every ticket you file goes directly to the Spinnaker Support engineers assigned to your account team. You know them by name—they’ve worked with your account throughout its lifecycle. They’ve come to understand the SAP application environment you’re running intimately. They start working your tickets within minutes, no matter what the severity level. And they even work to resolve the open tickets you accumulated under SAP-provided support –always striving to get you to zero backlog. Our support model is more responsive, effective, and flexible than the portal-centric self-service model you’ve been forced to use.

  2. Always Senior Problem Solvers, Never Junior Traffic Directors

    Our clients, mid-market to very large, run hundreds of SAP instances in nearly 100 countries. Your first touchpoint is always a senior engineer with decades of experience, who has worked with many combinations of SAP applications and technology stacks. We’ve seen it all. Our experience allows us to analyze and resolve tickets faster, even for issues in your custom code and integrations. You will never get a junior resource or stall tactics with Spinnaker Support.

  3. Always Great Support That Unlocks More Value Opportunities

    We deliver service at an average 62% reduction in annual support fees. Our clients use these dramatic savings, plus the time and resources they regain, to create value across their organizations. Innovation is accelerated. But reduced cost doesn’t mean reduced services. According to the latest survey, our clients are 98.7% satisfied with our support quality – the highest rating in the industry.

Products Supported

Enhancing your SAP Experience

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5 Moments That Define Your Spinnaker Support Experience:

ADVANCED RESOLUTION

When we resolve complex issues without the need to browse OSS notes

EXPERT WORKAROUNDS

When we create and implement creative fixes to resolve SAP Kernel issues

INTEROPERABILITY SUPPORT

When we ensure clients remain interoperable when switching to different operating systems

OUT-OF-SCOPE SUPPORT

When we take midnight calls to fix out-of-scope issues

NEXT-LEVEL SECURITY

When we augment SAP security patches with our better security solutions

Awards and Certificates

We are leaders in SAP third-party support with the accolades to prove it.

SAP Support Videos