- Delivering a poor customer experience for service calls?
- Finding that field resources are underperforming?
- Dealing with archaic service–order tracking systems?
- Experiencing minimal visibility of when field technicians will arrive?
- Missing opportunities for available field personnel?
- Suffering through siloed customer engagement workflows?
- Failing to implement new Field Service Lightning features?
Contact usWhen you work with Spinnaker Support’s team of Field Service Lightning professionals, your system will be well-configured – and fully integrated with Service Cloud. The Spinnaker Support team works with companies at all stages of Field Service Lightning development, from implementation to ongoing maintenance and support. The Spinnaker Support team will create and administer a friction-free experience. Start your journey to a better Salesforce experience – talk to our experts today!
- Create effective and consistent dispatch processes
- Implement payment collection systems
- Streamline communication workflows
- Install real–time update solutions to customers
- Deliver smart scheduling and mobile integration
- Develop a Customer 360 view
- Integrate Revenue Cloud with Sales Cloud, Service Cloud, Experience Cloud, and Revenue Cloud.
- Enhance quoting and invoicing processes
- Maintain system upgrades and changes
- Configure valuable reports and dashboards
- Supplement in-house support teams
- Leverage our ERP experience to integrate systems
- Admin Assistance Package
- Manage & Develop Package
- Agile Team Delivery Package
Augment your existing staff with the skills of an experienced part-time administrator and architect – at a predictable rate. This service package provides access to a trusted partner who will tackle routine tasks and help you take advantage of new Salesforce functions and features.
- Assigned part-time Salesforce Administrator and Salesforce Architect, each with years of experience.
- Comprehensive service catalog covers everything from routine data loads to issue resolution to new feature implementation.
- Covers five standard Salesforce cloud products: Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, and Field Service Lightning.
- Release note monitoring and expert recommendations based on your implemented Salesforce products.
- Assistance with Salesforce product analysis, AppExchange analysis, data modeling, and more.
Smooth your transition from using Salesforce as a point solution to a strategic platform. Our Manage & Develop solution provides the dedicated resource blend you need to support the growth of your team and build out an integrated solution architecture that scales with your organization.
- Work with a Salesforce Administrator, a Salesforce Lightning Developer, and a Salesforce Architect to optimize your Salesforce build.
- Includes all features of Admin Assistance package, plus development-specific tasks, such as Lightning Web Components, Lightning Components, Apex, Advanced Trigger Patterns, and integration orchestration.
- Covers five standard Salesforce cloud products: Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, and Field Service Lightning.
- Release note monitoring and expert recommendations based on your implemented Salesforce products.
- Proactive advisory assistance and best practices from our teams on improving your Salesforce environment.
- Your assigned Salesforce Architect answers questions and assists with Salesforce product analysis, AppExchange analysis, data modeling, enterprise architecture recommendations, integration pattern creation, solution architecture based on provided use cases, and more.
Work side-by-side with an assigned team that serves as your long-term partner and strategic advisor to address complex/multiple Salesforce instances, high-growth expectations, and increasing demand for innovation across your many lines of business. Your embedded team practices Agile methods and rapid deployment for all your Salesforce needs.
- Work with an assigned, enterprise-level team [combination of Salesforce Administrator(s), Salesforce Lightning Developer(s), and Salesforce Solution Architect(s)] that quickly understands internal development standards, platform architectural direction, and integrated development environments.
- Includes all Manage & Develop package services, plus team-based offerings such as continuous feature delivery, development operations setup, lightning migration, complete data migration, and more.
- Covers five standard Salesforce cloud products: Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, and Field Service Lightning.
- Release note monitoring and expert recommendations based on your implemented Salesforce products.
- Proactive advisory assistance and best practices from our teams on improving your Salesforce implementation.
- Your assigned Salesforce Architect answers questions and assists with Salesforce product analysis, AppExchange analysis, data modeling, enterprise architecture recommendations, integration pattern creation, solution architecture based on provided use cases, and more.