How Madrilena Gas Ensured Stability and Savings with Spinnaker

Madrileña Gas relies on SAP systems to power its critical operations as a regulated gas distribution company in Madrid. Although their SAP environment was stable, they faced growing pressure to transition to SAP HANA—a move they neither required nor desired due to its complexity and cost. Rising support fees further strained their frozen IT budgets, making it difficult to fund innovation projects while maintaining operational efficiency.

Initially cautious about leaving SAP’s services, Madrileña Gas sought alternatives and engaged Spinnaker Support. Through empathetic and informed discussions, Spinnaker demonstrated that they could provide tailored, cost-effective support, allowing the company to stay on their current SAP platform indefinitely. This approach gave Madrileña Gas the confidence to move forward without unnecessary disruptions or expensive upgrades.

Within just a month, Madrileña Gas transitioned to Spinnaker Support through a smooth, hassle-free onboarding process. The streamlined setup allowed their small IT team to stay focused on strategic initiatives. Spinnaker’s customized support model delivered a reduction of over 50% in annual maintenance costs, empowering Madrileña Gas to reinvest these savings into innovation projects without compromising service quality.

The switch to Spinnaker Support brought immediate operational and financial benefits. Madrileña Gas experienced exceptional, responsive support tailored to their specific needs, ensuring a stable IT environment. After completing their initial three-year contract, the company renewed their partnership, confident in the long-term value Spinnaker provided. With a robust support system and newfound financial flexibility, Madrileña Gas is well-positioned to pursue future advancements, including Oracle database upgrades, ensuring their IT ecosystem thrives for years to come.