The Challenge
Dunn-Edwards is running a stable version of SAP software, ECC6, and was looking for higher quality, and better value for their support spend. They sought to reallocate cost savings gained from reduced maintenance fees to more strategic initiatives elsewhere in their organization.
Spinnaker Support engineers go above and beyond to resolve our issues in a timely manner. They provide customized support by knowing our SAP environment, and I am able to reach an expert directly and quicker than our previous vendor support.
– Peter Girgis, VP and CIO
The Approach
After researching various SAP support alternatives, Dunn-Edwards selected Spinnaker Support over the other leading third-party support provider. Spinnaker Support’s customer-first reputation, favorable customer and analyst references, culture, global reach, and deep SAP expertise were reasons why Dunn-Edwards made the switch.
The Solution
Dunn-Edwards became a Spinnaker Support customer in the fall of 2015 and have been highly-satisfied from day one of their onboarding. Spinnaker Support delivers more responsive, comprehensive SAP support that integrates software break-fixes for standard and custom code, general inquiry support, tax and regulatory updates, and various interoperability and security protection services.
The Results
Dunn-Edwards and Spinnaker Support have developed a strong partnership, based on trust and professionalism. Dunn-Edwards IT staff and Spinnaker Support’s named support team are on a first name basis. This customer sees more consistent, efficient response and issue resolution from support engineers that understand the unique SAP environment – applications, surrounding technologies, and integration points. As part of Dunn-Edwards’ longer-term strategic roadmap, they plan to redirect their substantial cost savings toward a future cloud migration project.