Cost-Saving Transformation at Pos Malaysia

Reducing Costs and Improving Operations at Pos Malaysia

In 2022, Pos Malaysia faced a significant challenge: they needed to reduce costs without compromising operations and security. With increasing pressure to optimize expenditures, they embarked on a search for an alternative to the high cost of their existing SAP maintenance. A consulting partner introduced them to the concept of Third-Party Support (3PS), and this led them to evaluate potential vendors who could meet their needs.

Competitive Tender Process and Strategic Evaluation

Pos Malaysia’s Enterprise Application Program manager led a competitive tender process in 2022 to explore third-party support options. The goal was to thoroughly understand the risks and benefits of moving their SAP maintenance to a third party provider. Spinnaker Support was invited to participate in the tender process after being identified as a credible and recognized supplier for SAP 3PS.

Strategic Partnership with Spinnaker Support

After a rigorous evaluation, Pos Malaysia selected Spinnaker Support as their strategic partner. The decision was driven by Spinnaker’s collaborative and consultative approach and demonstrated capability to deliver high-quality SAP support services, including Tax, Legal, and Regulatory updates and Payroll. Enterprise Application Program manager noted,

“We selected Spinnaker Support due to their ease of engagement, contract flexibility, and professionalism. We view Spinnaker Support as a strategic business partner who consistently provides high-quality SAP support services. The ease and confidence built in the first year made it an easy decision to award a multi-year renewal.”

Enhanced Operations and Long-term Savings

The partnership with Spinnaker Support brought immediate and significant improvements to Pos Malaysia’s operations. They experienced not only a substantial reduction in costs but also an improvement in service quality and responsiveness. The successful first year of collaboration led to a multi-year renewal, securing continuous value and strengthening the strategic relationship. With Spinnaker Support, Pos Malaysia now benefits from reliable and efficient SAP support, enabling them to focus on their core business objectives without worrying about software maintenance and compliance issues.