Average savings on support fees
Comprehensive, Responsive, and Affordable Support for the Oracle Retail Suite
Spinnaker Support is a leading global provider of third-party support for enterprises running Oracle Retail (Retek). Spinnaker Support’s third-party Oracle Retail support replaces Oracle’s annual support. Oracle third-party support is always at least half the cost of Oracle-provided support and provides more services through an assigned support team and highly personalized service.
When switching to Spinnaker Support, Oracle Retail customers gain more comprehensive and responsive service, save an average of 60% on their support fees, and can remain on their current on-premise software release indefinitely. Customers trust us to keep their applications running smoothly, securely, and in compliance, and to help them navigate the journey from on-premise to hybrid to cloud.
The Retail product line is expansive, and Spinnaker Support offers support for Retail Merchandising, Retail Planning, Retail Supply Chain, and more. We can support these products stand-alone or in combination with other applications that connect to Oracle retail, including Oracle Database, Fusion Middleware, and Oracle Technology.
Get Started- Oracle Retail Merchandising
- Oracle Retail Omnichannel
- Oracle Retail Planning
- Oracle Retail Supply Chain
- Allocation
- Invoice Matching
- Merchandising Systems
- Price Management
- Oracle Sales Audit
- Trade Management
- Oracle Commerce
- Store Inventory Management
- Xstore Point-of-Service
- Item Planning
- Merchandise Financial Planning
- Assortment Planning
- Category Management Planning
- Regular Price Optimization
- Size Profile Optimization
- Demand Forecasting
- Replenishment Optimization
- Warehouse Management System
- Raises support fees annually by 2-4%, with no material benefits.
- Provides a primarily self-service model instead of immediate, live assistance.
- Does not assist with customizations and integrations.
- Responds far too slowly to P2 and P3 issues.
- Insists on unjustifiable upgrades or unready cloud products.
Spinnaker Support | Oracle | |
|---|---|---|
| Service Model | Concierge, dedicated support | Self-service-oriented, emphasis on self-research |
| Primary Support Contact | Dedicated lead with assigned team | Varies |
| Support Expertise | 20+ years average experience | Varies |
| Response Time | 15-minutes or less in SLA, actual average time is 5 mins | SLA dictates |
| Ability to Escalate | All issues closely monitored and done proactively | Not monitored, request made reactively by customer |
| Custom Code Support | Included for anything that touches the Oracle product | Not covered |
| Interoperability Support | Included | Limited, depends on release version |
| Rights to Upgrade | Access to an archive of all upgrade rights, made prior to switchover from Oracle | Included |
| Security & Vulnerability | Full-stack intrusion detection, virtual patching, and compensating controls | Patches only |
| Term of Support | Lifetime support - for as long as you need your version | No new fixes or interoperability support after end of standard support |
| Let’s Get Started > |
