60%

Average savings on support fees

Comprehensive, Responsive, and Affordable Support

Spinnaker Support is a leading global provider of third-party support for enterprises running Oracle’s PeopleSoft Enterprise Applications. Spinnaker Support’s third-party PeopleSoft support replaces Oracle-provided support for at least half the cost and provides more services through an assigned support team and highly personalized service.

When switching to Spinnaker Support, customers with HCM, FMS, and other PeopleSoft modules gain more comprehensive and responsive service, save an average of 60% on their support fees, and can remain on their current on-premise software release indefinitely. Customers trust us to keep their stable applications running smoothly, securely, and in compliance, and to help them navigate the journey from on-premise to hybrid to cloud.

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What We Support

As a third-party vendor supporting PeopleSoft customers, we are uniquely positioned to provide services across the entire product suite:

  • Releases Supported
  • Product Lines Supported
  • PeopleSoft 7.x, 8.x and 9.x
  • Human Capital Management (HCM), excluding payroll tax and regulatory or Cobol updates
  • Financial Management Solutions (FMS)
  • Supplier Relationship Management (SRM)
  • Enterprise Services Automation (ESA)
  • Supply Chain Management (SCM)
  • PeopleTools and Technology

Our Global Oracle PeopleSoft Support Includes:

While you can’t predict every issue that will arise, you can ensure you’re prepared. Our third-party support for Oracle’s PeopleSoft includes comprehensive services tailored to your needs.

Support Service
Break/Fix

Maximize the performance of your Oracle applications with rapid response times, ISO-certified processes, and individualized attention and service.

Support Service
Global Tax & Regulatory Compliance

We maintain your Global Tax and Regulatory Compliance by providing updates for your applications and jurisdictions.

Support Service
Security & Vulnerability Management

Our robust approach to compensating controls addresses vulnerabilities while creating a stronger overall technology framework.

Support Service
Technical Advisory Services

We provide objective insight from seasoned experts to help tackle new or complex issues, like interoperability planning and cloud migration.

Support Service
Archiving Services

Our meticulous onboarding process minimizes disruption and reduces the risk of loss as you transition away from publisher-provided support.
Why Replace Oracle-Provided Support with Third-Party Support?

Enterprise software support is a mandatory expense, but it should not be one that strains your budget. It’s critical to have reliable, expert assistance readily available to handle unplanned application issues, but it should also be affordable.

Hundreds of global enterprises in nearly every industry have now migrated away from Oracle-provided support to our third-party alternative because Oracle:

Third-Party Oracle PeopleSoft Support
  • Raises support fees annually by 2-4%, with no material benefits.
  • Provides a primarily self-service model instead of immediate, live assistance.
  • Does not assist with customizations and integrations.
  • Responds far too slowly to P2 and P3 issues.
  • Insists on unjustifiable upgrades or unready cloud products.
Spinnaker Support vs. Oracle

Think sticking with Oracle-provided support is a smarter strategy? Think again.

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Spinnaker Support
Oracle
Service ModelConcierge, dedicated supportSelf-service-oriented, emphasis on self-research
Primary Support ContactDedicated lead with assigned teamVaries
Support Expertise20+ years average experienceVaries
Response Time15-minutes or less in SLA, actual average time is 5 minsSLA dictates
Ability to EscalateAll issues closely monitored and done proactivelyNot monitored, request made reactively by customer
Custom Code SupportIncluded for anything that touches the Oracle productNot covered
Interoperability SupportIncludedLimited, depends on release version
Rights to UpgradeAccess to an archive of all upgrade rights, made prior to switchover from OracleIncluded
Security & VulnerabilityFull-stack intrusion detection, virtual patching, and compensating controlsPatches only
Term of SupportLifetime support - for as long as you need your versionNo new fixes or interoperability support after end of standard support
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SpinnakerSupport Guarantee Logo
Ultimate Support Guarantee

Switching to third-party support should never be a risk. Our guarantee addresses your top concerns, whether they relate to legal compliance, security, or technical issue coverage. We stand by our customers and behind our service.

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The Advantages of Third-Party PeopleSoft Support

Many organizations have great value in their stable, customized PeopleSoft solutions. They are not immediately interested in upgrading or migrating to Oracle’s Managed Cloud Services. Instead, they are growing concerned with Oracle’s lack of commitment to enhance and support current on-premise modules.

These same companies find that Spinnaker’s PeopleSoft support is designed to deliver more responsive, comprehensive, and affordable services for their enterprise applications and technologies. Spinnaker Support has no term limitations on support. And when companies do want to consider the next step on their strategic product road map, Spinnaker Support includes technology advisory services as a part of their standard support.

Our large, knowledgeable teams of Oracle support engineers can address virtually anything with PeopleSoft and your associated technology stack. Our engineers average over 20 years of experience and help fill your knowledge gaps, ease your staffing constraints, and provide expert assistance for complex product and technology issues.

Organizations choose Spinnaker Support because we:

  • Immediately reduce the cost of support fees by an average of 60%.
  • Deliver responses in less than 15 minutes, from our Level 4 senior engineers.
  • Supply more comprehensive coverage, including for customizations and interoperability issues.
  • Help extend the life of stable, customized, and productive applications.
  • Minimize disruptions while cloud solutions become right for your business.
  • Our support engineers average 20+ years of experience in Oracle and related technologies.
Undeniable Cost Savings

See how much your company could save when you move away from margin-driven Oracle-provided support to a dedicated third-party partner like Spinnaker Support.

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