60%

Average savings on support fees

Comprehensive, Responsive, and Affordable Oracle Demantra Support

Spinnaker Support is a leading global provider of third-party support for enterprises running Oracle Demantra for demand management and supply chain management. Our software support replaces Oracle’s annual maintenance and support service. With Spinnaker you can expect to save an average of 60% on support fees, receive a more comprehensive and responsive service from a highly personalized team, all while remaining on your current on-premise software release indefinitely.

Customers trust us to keep their applications running smoothly, securely, and in compliance, as well as assisting them in navigating their journey from on-premise to hybrid to cloud.

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What We Support

As a third-party vendor supporting Demantra customers, we are uniquely positioned to provide services across the entire product suite:

  • Applications Supported
  • Demand Management
  • Predictive Trade Planning and Optimization
  • Real-Time Sales & Operations Planning

Our Global Oracle Demantra Support Includes:

While you can’t predict every issue that will arise, you can ensure you’re prepared. Our third-party support for Oracle Demantra includes comprehensive services tailored to your needs.

Support Service

Break/Fix

Maximize the performance of your Oracle applications with rapid response times, ISO-certified processes, and individualized attention and service.
Support Service

Global Tax & Regulatory Compliance

We maintain your Global Tax and Regulatory Compliance by providing updates for your applications and jurisdictions.

Support Service

Security & Vulnerability Management

Our robust approach to compensating controls addresses vulnerabilities while creating a stronger overall technology framework.

Support Service

Technical Advisory Services

We provide objective insight from seasoned experts to help tackle new or complex issues, like interoperability planning and cloud migration.
Support Service

General Inquiry & Advisory

Have questions about your existing (or anticipated) functionality or configurations? Our experts are happy to share their unbiased insight and advice.
Support Service

Archiving Services

Our meticulous onboarding process minimizes disruption and reduces the risk of loss as you transition away from publisher-provided support.

Why Replace Oracle-Provided Support with Spinnaker Support?

Enterprise software support is a mandatory expense, but it should not be one that strains your budget. It’s critical to have reliable, expert assistance readily available to handle unplanned application issues, but it should also be affordable.

Oracle Support has diminished into a self-service model with slow response times and little value to organizations running stable software and systems. Hundreds of global enterprises in nearly every industry have now migrated away from Oracle-provided support to our third-party alternative because Oracle:

  • Raises support fees annually by 2-4%, with no material benefits.
  • Provides a primarily self-service model instead of immediate, live assistance.
  • Does not assist with customizations and integrations.
  • Responds far too slowly to P2 and P3 issues.
  • Insists on unjustifiable upgrades or unready cloud products.

Spinnaker Support vs. Oracle

Think sticking with Oracle-provided support is a smarter strategy? Think again.

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Spinnaker Support

Oracle
Service ModelConcierge, dedicated supportSelf-service-oriented, emphasis on self-research
Primary Support ContactDedicated lead with assigned teamVaries
Support Expertise20+ years average experienceVaries
Response Time15-minutes or less in SLA, actual average time is 5 minsSLA dictates
Ability to EscalateAll issues closely monitored and done proactivelyNot monitored, request made reactively by customer
Custom Code SupportIncluded for anything that touches the Oracle productNot covered
Interoperability SupportIncludedLimited, depends on release version
Rights to UpgradeAccess to an archive of all upgrade rights, made prior to switchover from OracleIncluded
Security & VulnerabilityFull-stack intrusion detection, virtual patching, and compensating controlsPatches only
Term of SupportLifetime support - for as long as you need your versionNo new fixes or interoperability support after end of standard support
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SpinnakerSupport Guarantee Logo

Ultimate Support Guarantee

Switching to third-party support should never be a risk. Our guarantee addresses your top concerns, whether they relate to legal compliance, security, or technical issue coverage. We stand by our customers and behind our service.

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The Advantages of Oracle Demantra Third-Party Support

Proper demand planning results in higher service levels, greater customer satisfaction, lower inventory costs, and lower distribution costs. Oracle Demantra supports demand management and supply chain management functions by automating the forecast process through quantitative analytics and advance modelling techniques.

Demantra has been a success – before and after its acquisition by Oracle – because it captures demand signals from multiple sources and converts those into an actionable, consensus forecast for all stakeholders and planners. It also integrates well with other Oracle products like EBS Oracle Advanced Supply Chain Planning, and Oracle Rapid Planning.

As Oracle aggressively pushes for the adoption of newer products like Oracle Demand Management Cloud, it has severely reduced its commitment to support legacy on-premise applications like Demantra. Spinnaker Support’s services are designed to deliver continuing and comprehensive support for enterprise applications, regardless of whether Oracle has declared an End of Life to a release.

Our large, knowledgeable teams of Oracle support engineers can address virtually anything with Demantra and your associated technology stack. Our engineers average over 20 years of experience and help fill your knowledge gaps, ease your staffing constraints, and provide expert assistance for complex product and technology issues.

Organizations choose Spinnaker Support because we:

  • Immediately reduce the cost of support fees by an average of 60%
  • Deliver responses in under 15 minutes from our level 4 senior engineers
  • Supply comprehensive coverage that includes customizations and interoperability issues
  • Help extend the life of stable, customized, and productive applications
  • Offer flexible commercial terms that match your licenses and business needs
  • Minimize disruptions while cloud solutions become right for your business
  • Our support engineers average 20+ years of experience in Oracle and related technologies

Savings with Spinnaker Support

Discover the financial benefits of transitioning to a dedicated third-party support partner.

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