average savings on support fees
Comprehensive, Responsive, and Affordable Support
Spinnaker Support is a leading global provider of third-party support for enterprises running Oracle Agile Product Lifecycle Management (PLM) environments. Our software support replaces Oracle’s annual maintenance and support service. You can expect to save an average of 60% on support fees, receive a more comprehensive and responsive service from a highly personalized team, all while remaining on your current software release indefinitely.
You can trust us to keep your Oracle applications running smoothly, securely, and in compliance.
Get Started- Versions & Releases
- Supported Product Areas
- All release versions
- Agile Cost Management
- Agile Engineering Collaboration
- Agile Product Collaboration
- Agile Product Governance and Compliance
- Oracle Product Lifecycle Analytics
- Agile Product Quality Management
- Agile Product Portfolio Management
- And more
- Raises support fees annually by 2-4%, with no material benefits.
- Provides a primarily self-service model instead of immediate, live assistance.
- Does not assist with customizations and integrations.
- Responds far too slowly to P2 and P3 issues.
- Insists on unjustifiable upgrades or unready cloud products.
years average experience of support staff
Our Agile PLM support emphasizes a more proactive and comprehensive service.
Skilled engineers respond in minutes to your support ticket. They know your organization, understand your product environment, and focus on quickly resolving your issues, regardless of the source or what personnel are required to weigh-in on the solution.
While Oracle focuses on selling more software and locking you into the Oracle PLM Cloud, Spinnaker Support is intensely focused on the quality and value of individualized customer service for your current environment.
Spinnaker Support | Oracle | |
|---|---|---|
| Service Model | Concierge, dedicated support | Self-service-oriented, emphasis on self-research |
| Primary Support Contact | Dedicated lead with assigned team | Varies |
| Support Expertise | 20+ years average experience | Varies |
| Response Time | 15-minutes or less in SLA, actual average time is 5 mins | SLA dictates |
| Ability to Escalate | All issues closely monitored and done proactively | Not monitored, request made reactively by customer |
| Custom Code Support | Included for anything that touches the Oracle product | Not covered |
| Interoperability Support | Included | Limited, depends on release version |
| Rights to Upgrade | Access to an archive of all upgrade rights, made prior to switchover from Oracle | Included |
| Security & Vulnerability | Full-stack intrusion detection, virtual patching, and compensating controls | Patches only |
| Term of Support | Lifetime support - for as long as you need your version | No new fixes or interoperability support after end of standard support |
| Let's Get Started > |
