Continuously Improve the Efficiency and Performance of Your Oracle Fusion Middleware

Over the last decade, hundreds of organizations have relied on Spinnaker Support as a trusted Oracle managed services provider for Database, E-Business Suite, and all the products within the Fusion Middleware family.

Our Oracle experts are ready to work side-by-side with your team to expand your department’s capacity and capabilities –– or else we’ll assume complete responsibility for a range of IT operational functions and/or your everyday Fusion Middleware management.

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What We Service

With Spinnaker Support technical managed services you are never without assistance – our teams of Oracle engineers are global, operate 24/7, and can address virtually anything with Fusion Middleware and your associated technology stack. Get the help when you need it, how you need it, without getting locked into expensive, ever-expanding projects.

  • WebLogic Server
  • Internet Application Server
  • Coherence
  • BPEL Process Manager
  • SOA Suite
  • Unified Business Process Management Suite
  • Stream Analytics
  • Forms and Reports
  • WebCenter Suite
  • WebCenter Portal
  • WebCenter Content
  • WebCenter Sites
  • WebCenter Imaging
  • WebCenter Forms Recognition
  • WebCenter Enterprise Capture
  • WebCenter Capture
  • WebCenter Applications Adapter
  • Enterprise Identity Services Suite
  • Identity Governance Suite
  • Directory Services Plus
  • Access Manager
  • Identity Federation
  • Identity Manager
  • Identity Manager Connector
  • Enterprise Single Sign-On Suite
  • Access Management Suite
  • Identity and Access Management Suite
  • Management Pack Plus for Identity Management
  • Oracle Business Intelligence Enterprise Edition (OBIEE)
  • Oracle Data Integrator (ODI)
  • Oracle Discoverer
  • Hyperion
  • Essbase
  • BI Publisher
  • Database Gateway
  • Data Integrator
  • Enterprise Metadata Management
  • Enterprise Data Quality
  • Data Integration Suite
  • GoldenGate
  • Application Integration Architecture
  • Process Integration Packs (PIPs)
  • Forms and Report
  • Programmer
  • Internet Developer Suite
  • Jdeveloper

What’s Included in Our Managed Services Coverage?

Spinnaker Support’s Managed Services team is ready to assume full responsibility for the IT operations that are overwhelming your department. As such, the extent and types of specialized services we offer are covered under Level 2 and Level 3 of ITIL’s framework and set of best practices for ITSM.

Because Spinnaker Support provides third-party Fusion Middleware support, in addition to managed services, we’re able to hand off the most complex of your Middleware issues to our Level 4 Oracle support engineers for resolution.

Our ongoing services cover the following tasks on your Fusion Middleware platform:

  • Monitoring
  • Alerting
  • Health Checks
  • Security Audits
  • Clones
  • User Request Management
  • Performance Tuning
  • Patching
  • Change Management
  • Code Deployment

Spinnaker Managed for Oracle Fusion Middleware –– An Overview

Comprehensive Services

We align our robust array of ITIL-centric services to your unique needs.

24/7/365 Assistance

Our around-the-clock services are available anytime you need them, no matter where you are.

Global Engineering Team

Spinnaker experts operate from 12 locations throughout the world, in 14 languages.

Ability to Escalate

No issue is too complex when our Level 4 engineers are available for escalation.

Seasoned Experts

Averaging 20+ years’ Middleware experience, our specialists are prepared for any challenge.

'Lifetime' Support for Oracle Middleware

Without pressuring you to upgrade, we’ll service your software for as long as you have it.

High Ratings

Year after year, our customer satisfaction ratings exceed 98%.

Trustworthy Services

More than 1,300 customers have partnered with us for services that are free from any legal risk.

Flexible Service Options

We’re happy to help on a project-only basis and/or adapt our services to your evolving needs.

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