60%

Average savings on support fees

Maintain the Value and Extend the Life of Your Oracle Siebel CRM Investment

As a leading global provider of Oracle third-party support, Spinnaker Support partners with your organization to help you make the most of your Siebel CRM to keep your applications running smoothly, securely, and in compliance. Our Oracle Siebel customers gain more comprehensive and responsive service, save an average of 60% on their support fees, and can remain on their current software release indefinitely.

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What We Support

As a third-party vendor supporting many Siebel instances, we are uniquely positioned to provide services around legacy products in various configurations:

  • Versions
  • Supported Product Areas
  • Supported Industries
  • Oracle Siebel CRM Release 5.x, 6.x, 7.x, 8.x, IP13, IP14, IP15, IP16 and IP17+
  • Siebel Sales
  • Siebel Analytics
  • Mobile
  • Siebel Marketing
  • Dynamic Catalog
  • Commerce Analytics
  • Dynamic Pricer
  • Quote & Order
  • Siebel Contact Center
  • Service Analytics
  • Field Service
  • Help Desk
  • Mobile Solutions
  • Social
  • CRM Technology (all)
  • Industry Solutions (most)
  • Aerospace
  • Communications
  • Defense
  • Financial Services
  • High Technology
  • Manufacturing
  • Public Sector
  • Universities
  • And more…

Our Standard Siebel CRM Support Services:

While you can’t predict every issue that will arise, you can ensure you’re prepared. Our third-party support for Siebel CRM includes comprehensive services tailored to your needs.

Support Service

Break/Fix

Maximize the performance of your Oracle applications with rapid response times, ISO-certified processes, and individualized attention and service.

Support Service

Global Tax & Regulatory Compliance

We maintain your Global Tax and Regulatory Compliance by providing updates for your applications and jurisdictions.

Support Service

Security & Vulnerability Management

Our robust approach to compensating controls addresses vulnerabilities while creating a stronger overall technology framework.
Support Service

Technical Advisory Services

We provide objective insight from seasoned experts to help tackle new or complex issues, like interoperability planning and cloud migration.
Support Service

Archiving Services

Our meticulous onboarding process minimizes disruption and reduces the risk of loss as you transition away from publisher-provided support.

The Benefits of Third-Party Siebel CRM Support

Oracle Support has diminished into a self-service model with slow response times and little value to organizations running stable software and systems like Siebel CRM.

Thousands of global enterprises in nearly every industry have now migrated away from Oracle-provided support to our third-party Oracle Siebel Support because Oracle:

Third-Party Siebel CRM Support
  • Raises support fees annually by 2-4%, with no material benefits.
  • Provides a primarily self-service model instead of immediate, live assistance.
  • Does not assist with customizations and integrations.
  • Responds far too slowly to P2 and P3 issues.
  • Insists on unjustifiable upgrades or unready cloud products.

Spinnaker Support vs. Oracle

Think sticking with Oracle-provided support is a smarter strategy? Think again.

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Spinnaker Support

Oracle
Service ModelConcierge, dedicated supportSelf-service-oriented, emphasis on self-research
Primary Support ContactDedicated lead with assigned teamVaries
Support Expertise20+ years average experienceVaries
Response Time15-minutes or less in SLA, actual average time is 5 minsSLA dictates
Ability to EscalateAll issues closely monitored and done proactivelyNot monitored, request made reactively by customer
Custom Code SupportIncluded for anything that touches the Oracle productNot covered
Interoperability SupportIncludedLimited, depends on release version
Rights to UpgradeAccess to an archive of all upgrade rights, made prior to switchover from OracleIncluded
Security & VulnerabilityFull-stack intrusion detection, virtual patching, and compensating controlsPatches only
Term of SupportLifetime support - for as long as you need your versionNo new fixes or interoperability support after end of standard support
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SpinnakerSupport Guarantee Logo

Ultimate Support Guarantee

Switching to third-party support should never be a risk. Our guarantee addresses your top concerns, whether they relate to legal compliance, security, or technical issue coverage. We stand by our customers and behind our service.

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The Advantages of Third-Party Oracle Siebel CRM Support

Spinnaker Support replaces Oracle’s ongoing Siebel support, delivering superior support at a dramatically reduced price.

Our award-winning Oracle team of support engineers average of over 20 years of experience each to fill your knowledge gaps, ease your staffing constraints, and provide expert assistance for complex CRM issues.

Organizations choose Spinnaker Support because we:

  • Immediately reduce the cost of support fees by an average of 60%.
  • Deliver responses in less than 15 minutes, from Level 4 senior engineers.
  • Supply comprehensive coverage that includes customizations and interoperability issues.
  • Help extend the life of stable, customized, and productive applications, for as long as you need.
  • Offer flexible commercial terms that match your licenses and business needs.
  • Minimize disruptions while cloud solutions become right for your business.

Noticeable Cost Savings

See how much your company could save when you move away from Oracle-provided support to a dedicated third-party partner like Spinnaker Support.

Calculate Your Savings
The Knowledge Center
Brochure

Siebel CRM – Managed Services & Consulting Overview
Brochure

Siebel CRM – Third-Party Support Overview
Blog

Lexmark Relies on Spinnaker Support for Siebel and ATG Software Maintenance While in Transition to New Systems
Case Study

Oracle Siebel Success Story – Lexmark
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