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Siebel CRM Services2018-11-01T19:28:45+00:00

Gartner recognizes Spinnaker Support as one of only two “Pure-Play” third-party Siebel CRM support providers – and we are the only vendor that adds a wide range of managed services and consulting capabilities.

Learn more by clicking the service below:

Siebel CRM Third-Party Support

  • A personalized, tailored Siebel CRM support delivery model that has become an increasingly popular alternative to Oracle’s low ROI self-support model.
  • Every client is assigned a dedicated Account Support Lead (ASL), who directs a team specifically chosen based on a client’s version, functional modules, industry designation, database components, surrounding technologies, degree of customization, technology interface points, and geographic landscape.
  • Includes troubleshooting and root cause analysis, break fix, customization support, general inquiry support, surrounding technology advisory support, proactive reporting, pre-scheduled and on-demand status meetings, guidance for partners logging issues.
  • Reduces Oracle support costs by 60+%. Never pay for support of unused software licenses (unique price rationalization policy).
  • Standard Service Level Agreements (SLA) includes issue support for P1, P2, P3, and P4 priorities. P1 and P2 response time guaranteed within 30 minutes, typically less than 5 minutes. First responder is always a seasoned Siebel software engineer with at least 15 years of experience.
  • 24 x 7 x 365 coverage from highly seasoned Siebel CRM software engineers deployed out of regional support hubs located in Denver, London, Mumbai, Singapore, and Tel Aviv.
  • Lifetime commitment to support any Siebel CRM version or product, whether customized or not.
  • End-to-end customer engagement and support delivery processes are 100% ISO 9001:2015 certified, including marketing qualification, consultative selling, customer onboarding, archiving, issue support and resolution, customer satisfaction scoring and follow-up, customer contract renewal, and customer off-boarding.
  • Has never violated Oracle intellectual property rights. Never litigated by Oracle for any reason.

Siebel CRM Managed Services

Our wide range of managed services are available stand-alone or are deployed in conjunction with other Spinnaker Support service offerings. Designed to augment or fully system administration, data management, and/or application development tasks so internal resources can focus on innovative and strategic initiatives. Choose from a menu of services that include the following:

System Administration

  • Siebel user monitoring and management
  • LDAP monitoring and management
  • Siebel Application Object Manager monitoring and management
  • Siebel Maintenance
  • Siebel Remote Management
  • Performance tuning
  • Siebel system health checks, monitoring, and troubleshooting
  • Siebel Job Administration
  • Surrounding technology upgrade and interoperability management, including servers, databases, operating systems, clusters, and interface points

Data Management

  • Data Management into Siebel such as Enterprise Information Management (EIM) and Enterprise Application Integration (EAI)
  • Data Management out of Siebel such as EIM, EAI, Informatica, and Siebel Reporting (Actuate, BI Publisher)
  • Data quality, validation, and modeling

Application Development & Deployment

  • Set-up of Developers
  • Siebel Repository File (SRF) Migration and Monitoring
  • DDL Sync between Siebel Repositories & physical schema in Oracle DB
  • Browser scripting deployment for web servers
  • Non-Production Environment Build and Support

Siebel CRM Consulting Project Services for the Siebel Architecture Ecosystem

Spinnaker Support helps Siebel users of all versions and products with a variety of consulting capabilities:

Spanning all versions:

  • Assessments to embrace new business processes or technology, and to integrate acquisitions
  • Analyze and plan prior to software upgrades and new implementations
  • Provide strategic or cost-saving recommendations
Version 5.x & 6.x Version 7.x Version 8.x
Upgrade surrounding technologies (i.e., servers and hardware) while remaining current Siebel version Upgrade surrounding technologies (i.e., browsers, servers, operating systems, and hardware) while remaining current Siebel version Consulting engagements for Pre-Open UI, i.e., resolve browser problems or upgrade to Open UI
Planning and project oversight for migrating to a different CRM platform Create or replicate new features and functions found in newer Siebel versions and products Consulting engagements for Post-Open UI, i.e., apply patch enabling upgrade to new object manager on new browsers
Planning and project oversight for upgrading from 7.x to 8.x Planning and project oversight for upgrading to newer Siebel innovation packs
Planning and project oversight for migrating to a different CRM platform

 

 

What We Support

Supported Versions

  • 5.x, 6.x, 7.x, and 8.x

Supported Products:

  • Siebel Sales
  • Siebel Analytics
  • Mobile
  • Siebel Marketing
  • Dynamic Catalog
  • Commerce Analytics
  • Dynamic Pricer
  • Quote & Order
  • Siebel Contact Center
  • Service Analytics
  • Field Service
  • Help Desk
  • Mobile Solutions
  • Social
  • CRM Technology (all)
  • Industry Solutions (most)

5 Moments That Define Your Spinnaker Support Experience:

ZERO BACKLOG

The first moment all of your tickets—new and pre-existing—have been closed out

SERVICE UPGRADES

The moment all the Oracle support services that were slowly stripped away reappear

SURPRISINGLY AFFORDABLE

The moment you realize that we consistently provide better service at a lower price point

DEEP KNOWLEDGE

The moment you realize we already have intimate knowledge of your account—and won’t push you to an inexperienced junior resource

UNLOCKED VALUE

The moment you assign newly liberated resources to work on other strategic priorities

Awards and Certificates

We are leaders in third-party support with the accolades to prove it.

Let's Talk

Our clients consistently rate our award-winning support at >98% satisfaction. Let’s talk about whether Spinnaker Support is right for you.

Contact Us