Get World-Class PeopleSoft Support for a Fraction of What You’re Paying Oracle

Thousands of enterprises around the world depend on their PeopleSoft business and industry solutions to enable overall productivity and drive greater business performance.

The Challenge

With Oracle’s increasing focus on building cloud capabilities, increasingly more PeopleSoft users are concerned about the future of their on-premise applications. Many are investigating (or have already adopted) an alternative support model to restore higher quality support, substantially lower annual maintenance fees, and to escape Oracle’s forced march to upgrade or migrate. Spinnaker Support is providing PeopleSoft users with a safe haven until the right cloud solutions and digital innovations materialize for their organizations. Some are redirecting the considerable savings to accelerate their innovative journeys.

Cut the Cord from Oracle-Provided Support

“Cutting the cord” has become common in our personal lives for cable and phone technology. A similar transformation is now occurring in the world of Oracle enterprise software support.

This new paper, explores the advantages of switching, when it is appropriate, and how Oracle will try to dissuade you from doing so, even when it isn’t in your best interest to stay with Oracle-provided support.

Cut the Cord from Oracle-Provided Support

The Solution to Oracle’s “Self-Service” Model of Support

The centerpiece of Oracle’s PeopleSoft support solution is a one-stop portal called My Oracle Support. More PeopleSoft customers have become disenchanted with Oracle’s transition from more comprehensive support, delivered by accessible Oracle software experts, to a de-personalized website designed to drive customer self-support. As the tempo of viable upgrades and enhancements for PeopleSoft software have diminished, users have replaced Oracle-provided support with Spinnaker Support.

Spinnaker Support delivers a highly-personalized, concierge-style of support from responsive and experienced PeopleSoft experts. Award-winning support for both stand-alone PeopleSoft customers or blended support for organizations that run PeopleSoft in concert with other Oracle or SAP applications. Spinnaker Support is the only third-party support vendor that is both ISO 9001:2015-certified and ISO 27001:2013-certified.

Key Features Include:

  • Every customer gets a dedicated Account Support Lead (ASL), who oversees a named team of engineers that are specifically selected based on a customer’s application set, technology stack, geographic footprint, internal IT staff capabilities, etc.
  • 24 x 7 x 365, follow-the-sun support from engineers already familiar with each customer’s application environment – working out of nine operations centers around the world.
  • Average eight-minute response to critical issues. The first call, and every call, is with a member of the customer’s named support team.
  • Support for standard and custom code, including interfaces.
  • Ongoing interoperability support.
  • Full technology stack security and vulnerability protection that out-delivers Oracle’s reactive, invasive security patch approach.

Note: Spinnaker Support does not provide support for payroll tax and regulatory or Cobol updates for PeopleSoft.

Get better support while slashing your Oracle PeopleSoft maintenance fees. Contact Spinnaker Support Today.

What We Support

Product Lines

  • Human Capital Management, excluding payroll tax and regulatory or Cobol updates
  • Financial Management
  • Supplier Relationship Management
  • Enterprise Services Automation
  • Supply Chain Management
  • Tools and Technology

Supported Releases

  • PeopleSoft 7.x, 8.x and 9.x

5 Moments That Define Your Spinnaker Support Experience:


The moment you realize we already have intimate knowledge of your account—and won’t push you to an inexperienced junior resource


The moment all the Oracle support services that were slowly stripped away reappear


The moment you realize that we consistently provide better service at a lower price point


The moment you assign newly liberated resources to work on other strategic priorities


The first moment all of your tickets—new and pre-existing—have been closed out

Awards and Certificates

We are leaders in third-party support with the accolades to prove it.