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Oracle Hyperion Support2019-05-20T15:07:17+00:00

Extend the life of your Oracle Hyperion Applications – get more service and save big

Today’s robust Hyperion applications have more streamlined support and maintenance requirements compared to earlier generations of the software.

For many organizations, it makes good sense to extend the life of their current Hyperion system, rather than to unnecessarily upgrade or migrate.

Challenges

Forced vendor upgrades and lackluster service levels can inspire skepticism that the high cost of Oracle annual support is a good value.

Companies are increasingly turning to third-party support and maintenance partners, like Spinnaker Support, for Oracle Hyperion help to reduce costs and improve the service they receive. Including for Hyperion planning, financial management, strategic finance, analytics, and more.

Opportunities

Reducing the cost of support, and improving the quality of support results in a virtuous circle of value creation.

Enterprises around the world rely on Spinnaker Support for their Oracle Hyperion support because we:

  • Obtain the industry’s lowest price point through alignment of support fees with licenses that are being used – not those sitting on a shelf.
  • Gain indefinite and unmatched support capabilities for both standard and custom code.
  • Retain the ability to choose when to upgrade.

You can choose targeted support for your Hyperion software, or combine it with support for your other enterprise applications and Oracle Database.

Much more than Oracle’s “self-support” style maintenance:

  • Personalized service from an assigned Account Support Lead (ASL) and a named team of senior engineers with hand-picked skillsets mapped to your unique Oracle environment.
  • Connected with an expert on the first call and every call.
  • Access to senior Hyperion software engineers [24 hours a day, 7 days a week, 365 days a year follow-the-sun coverage], from eight worldwide support hubs.
  • Fast response — average response time for critical issues is 8 minutes.
  • Full archiving services – not just archiving oversight while you do the heavy lifting.

You’ll work with a unique team of experts who can focus on the big picture view of your enterprise system.

That’s because our professionals know the ins and outs of the complete technology stack – not just individual applications.

Get value-added technology advisory support to address application interoperability, security, and virtualization and to get expert-level, unbiased help with roadmap planning, upgrades, or cloud migrations.

Results

Work with a support and managed service partner focused on helping you achieve strategic business goals and driving results. Apply the savings to more strategic activities that drive innovation, profitability and growth.

  • Extend the life of your Hyperion investment.
  • Receive ultra-responsive support 24/7/365.
  • Eliminate forced upgrades and retain the flexibility to upgrade when it’s the right time for your business.
  • Fund innovation and drive business growth with immediate savings of around 60 percent plus incremental savings related to upgrades and redeployment of your internal resources to more strategic initiatives.

We only hire “full stack” professionals who are ready to roll up their sleeves and solve your issues and challenges. In an average of 8 minutes, you’ll be communicating with a dedicated professional who has 15-20 years of experience, who knows technology stack inside and out and has seen, and solved, toughest Hyperion challenges.

Get better service while minimizing your Oracle support costs. Contact Spinnaker Support today.

What We Support

  • Financial Close Suite
  • Enterprise Financial Planning Suite
  • Financial Management
  • Disclosure Management
  • Essbase Analytics
  • Financial Management Analytics
  • Tax Provision
  • Tax Governance
  • Workforce Planning
  • Capital Asset Planning
  • Strategic Finance
  • Financial Data Quality Management
  • Data Relationship Management
  • Profitability and Cost Management
  • Performance Scorecard
  • And more …

5 Moments That Define Your Spinnaker Support Experience:

DEEP KNOWLEDGE

The moment you realize we already have intimate knowledge of your account—and won’t push you to an inexperienced junior resource

SERVICE UPGRADES

The moment all the Oracle support services that were slowly stripped away reappear

SURPRISINGLY AFFORDABLE

The moment you realize that we consistently provide better service at a lower price point

UNLOCKED VALUE

The moment you assign newly liberated resources to work on other strategic priorities

ZERO BACKLOG

The first moment all of your tickets—new and pre-existing—have been closed out

Awards and Certificates

We are leaders in third-party support with the accolades to prove it.

Let's Talk

Our clients consistently rate our award-winning support at >98% satisfaction. Let’s talk about whether Spinnaker Support is right for you.

Contact Us