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Oracle Demantra Support2019-05-20T15:07:56+00:00

Spinnaker Support’s solution for Oracle’s Demantra Demand Planning Management supports best-in-breed supply chain applications; helping customers advance IT initiatives while gaining more comprehensive, ongoing responsive support at an immediate savings of 60%.

Whether you’re expanding your demand-driven planning solutions or extending the life of your existing investments, Spinnaker Support is the right choice. For many Supply Chain driven industries, it makes good sense to extend the life of their current Oracle solutions, rather than unnecessarily upgrade or migrate. To optimize these applications, Spinnaker Support has emerged as increasingly attractive option to better maintain their best-in-class applications for demand management, sales and operations planning, and trade promotions management solutions.

Challenges faced by Oracle Customers

Forced vendor upgrades and “self-service” support models push customers to seek alternative third-party support options. Companies are increasingly turning to third-party support and maintenance partners like Spinnaker Support for Oracle support to better align support fees with the level of support received. Receive the same high service levels you are delivering for customers through your demand-driven organization with lower inventory and distribution costs. Our customers gain more personalized, comprehensive Oracle support while reducing their costs by an average of 62%.

Opportunities for Adopters of Third-Party Oracle Demantra Support

Reducing the cost and improving the quality of support results in a virtuous circle of value creation. Enterprises around the world rely on Spinnaker Support for their Oracle Demantra Demand Planning support because they:

  • Pay the industry’s lowest price point.
  • Alignment of support fees with licenses that are being used – not those sitting on a shelf.
  • Gain indefinite and unmatched support capabilities for both standard and custom code.
  • Retain the ability to choose when to upgrade.
  • Expand IT infrastructure surrounding the enterprise applications through our Technology Center of Excellence specializing in security and interoperability.

Choose targeted support for your Demantra software, or combine it with Oracle Database and your other Oracle enterprise applications.  Spinnaker Support’s experts know the ins and outs of the complete technology stack – not just individual applications. By using this combined third-party support, you can receive an integrated service offering with all the advantages of single-provider support at a fraction of the cost.

Benefits of Third-Party Oracle Demantra Support

With Spinnaker Support, you will see a number of benefits you can’t get with Oracle’s self-service model, including:

  • Personalized service from an assigned Account Support Lead (ASL).
  • A named team of senior engineers with hand-picked skillsets mapped to your unique Oracle environment.
  • Contact with an expert on the first, and every call.
  • Access to senior Demantra software engineers [24 hours a day, 7 days a week, 365 days a year follow-the-sun coverage] from eight worldwide support hubs.
  • Fast response — average response time for critical issues is 8 minutes.
  • Full archiving services – not just archiving oversight while you do the heavy lifting.

See Results with Oracle Demantra Third-Party Support

Work with an Oracle Demantra support and managed service partner focused on helping you achieve strategic business goals and driving results. Apply the savings to more strategic activities that drive innovation, profitability, and growth. With Spinnaker Support you can:

  • Expand your Oracle Application and Technology stack footprint.
  • Extend the life of your Demantra investment.
  • Receive ultra-responsive support 24/7/365.
  • Eliminate forced upgrades and retain the flexibility to upgrade when it’s the right time for your business.
  • Fund innovation and drive business growth with immediate savings of around 60% incremental savings related to upgrades and redeployment of your internal resources to more strategic initiatives.

Spinnaker Support only hires “full stack” professionals who are ready to roll up their sleeves and solve your issues and challenges. In an average of 8 minutes, you’ll be communicating with a dedicated professional who has 15-20 years of experience, who knows the technology stack inside and out and has seen, and solved, the toughest challenges.

Add Managed Services and Consulting Services to Your Oracle Demantra Third-Party Support

In addition to maximizing performance and minimizing cost, adding managed services also helps you avoid issues that can cripple system performance and cause disruption to the business. Your Demantra Demand Planning and technology stack managed services partner takes on 24-hour monitoring, performance management, and problem resolution, ensuring that potential issues are resolved before they impact customers. Spinnaker Support is the only third-party support provider offering Demantra Demand Planning managed services.

Demantra Demand Planning consulting services span the applications, integrations, and the underlining technology utilized to run your systems. Spinnaker Support’s team of Demantra expertise provide strategic guidance, implement and deploy new applications, plan and staff for software upgrades, and lead efforts to upgrade your surrounding technology, such as browsers, servers, hardware, and operating systems.

Get better service while minimizing your Oracle Demantra support costs. Contact Spinnaker Support today.

What We Support

  • Demand Management
  • Predictive Trade Planning and Optimization
  • Real-Time Sales & Operations Planning

5 Moments That Define Your Spinnaker Support Experience:

DEEP KNOWLEDGE

The moment you realize we already have intimate knowledge of your account—and won’t push you to an inexperienced junior resource

SERVICE UPGRADES

The moment all the Oracle support services that were slowly stripped away reappear

SURPRISINGLY AFFORDABLE

The moment you realize that we consistently provide better service at a lower price point

UNLOCKED VALUE

The moment you assign newly liberated resources to work on other strategic priorities

ZERO BACKLOG

The first moment all of your tickets—new and pre-existing—have been closed out

Awards and Certificates

We are leaders in third-party support with the accolades to prove it.

Let's Talk

Our clients consistently rate our award-winning support at >98% satisfaction. Let’s talk about whether Spinnaker Support is right for you.

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