- Our Approach
- The Features
Our support capabilities include Break/Fix services, Security and Vulnerability management, Global Tax, Regulatory & Compliance (GTRC), and Advisory services that are enabled by a combination of:
People
- Engineers averaging 20+ years of experience and a deep expertise in related software application.
- Customer success teams offer personalized support every step of the way.
Process
- ISO9001 process designed for Level-4 support and Information Technology Infrastructure Library (ITIL) framework for service design, service transition, service operations, change management, and continuous process improvement.
- Our processes are also designed to ensure Intellectual Property (IP) protection of the original software vendor (Oracle).
Tools
- Robust knowledge base and AI-based automation to augment decision making and accelerate service response at scale.
- Best-in-class security tools.
Support that is designed to meet your needs with minimal disruption to your IT or business operations.
Personal
- Live experts vs. portal-based self-support model
- A dedicated team of experts for every customer
Responsive
- Average 5-minute response from a member of your assigned team, 24 x 7 x 365
Partnership
- Frequently scheduled business and technology reviews
Comprehensive security solutions
- Security and Vulnerability Protection
- Security profiling and current system benchmarking
Accountable
- Customers prioritize issues
- Proactive escalation by Spinnaker Support
Flexibility
- Spinnaker Support enables transformation journey in line with business & IT needs
A fully integrated suite of support offerings and features
SPINNAKER OFFERINGS
