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Oracle third-party software support:
Q&A with the experts

What is Oracle Third-Party Support?

Third-party support is a more proactive, cost-effective way to support your Oracle software. It replaces software vendor support with a team of experienced engineers who are dedicated to your success and driving desired IT outcomes.

As an organization using Oracle enterprise applications and databases, you’ve likely experienced continual increases in Oracle’s annual support costs, while the value of the “sustaining support” declines in comparison to the rising cost.

By partnering with Spinnaker’s third-party support for Oracle on-premise software, you can expect improved customer experience, rapid response times from a dedicated team of experts, customization support, and increased savings. Due to our unbiased nature, we do not participate in forced migrations or upgrades, which means you can derive lasting value from your existing software investments and focus on your goals.

Q&A with the Experts

  • Our Approach
  • The Features

Our support capabilities include Break/Fix services, Security and Vulnerability management, Global Tax, Regulatory & Compliance (GTRC), and Advisory services that are enabled by a combination of:

People

  • Engineers averaging 20+ years of experience and a deep expertise in related software application.
  • Customer success teams offer personalized support every step of the way.

Process

  • ISO9001 process designed for Level-4 support and Information Technology Infrastructure Library (ITIL) framework for service design, service transition, service operations, change management, and continuous process improvement.
  • Our processes are also designed to ensure Intellectual Property (IP) protection of the original software vendor (Oracle).

Tools

  • Robust knowledge base and AI-based automation to augment decision making and accelerate service response at scale.
  • Best-in-class security tools.

Support that is designed to meet your needs with minimal disruption to your IT or business operations.

Personal

  • Live experts vs. portal-based self-support model
  • A dedicated team of experts for every customer

Responsive

  • Average 5-minute response from a member of your assigned team, 24 x 7 x 365

Partnership

  • Frequently scheduled business and technology reviews

Comprehensive security solutions

  • Security and Vulnerability Protection
  • Security profiling and current system benchmarking

Accountable

  • Customers prioritize issues
  • Proactive escalation by Spinnaker Support

Flexibility

  • Spinnaker Support enables transformation journey in line with business & IT needs
Savings with Spinnaker Support

Discover the financial benefits of transitioning to a dedicated third-party support partner.

Calculate Your Savings
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ULTIMATE SUPPORT GUARANTEE

Switching to third-party support should never be a risk. Our guarantee addresses your top concerns, whether they relate to legal compliance, security, or technical issue coverage. We stand by our customers and behind our service.

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