Siebel CRM Managed Services and Consulting

Continuously Improve Your Siebel CRM Performance

For almost a decade, Spinnaker Support has been one of the most trusted providers of third-party support, managed services, and consulting for Siebel CRM. 

Spinnaker Support managed services will augment or assume complete responsibility for a range of Siebel CRM IT operational functions and/or day-to-day technology management. We offer four distinct packages of managed services that cover your ongoing Siebel CRM needs, including system monitoring, performance tuning, development support, and managed cloud services.

Spinnaker Support is a unique Oracle service provider: we’re the only vendor that delivers high-quality Siebel CRM managed services and consulting expertise, and provides award-winning, cost-effective third-party Oracle support t The combination results in the most effective, responsive, efficient, and affordable service experience for your organization.

Why Replace Oracle-Provided Support with Third-Party Siebel CRM Services

Spinnaker Support’s managed services and skillsets encompass virtually everything Siebel CRM and the entire surrounding technology environment. These services include application management, application development, and infrastructure operations and management.

Dive Deeper

Organizations like yours select our managed services because they receive:

  • Comprehensive and customized ITIL-centric services to augment your staff and provide additional expertise
  • Responsive services 24/7/365, remotely or on-site, in 14 languages and 104 countries
  • Support from a global engineering team of Level 2 and 3 engineers that average 19+ years of experience with Siebel CRM and Oracle
  • Escalation, when required, to expert Level 4 staff
  • Help extending the life of stable, customized, and productive applications
  • Additional, immediate assistance via our third-party support and consulting teams

We have assembled large, knowledgeable, and award-winning global service teams of support engineers, application specialists, and developers to help you avoid or eliminate issues that can hobble system performance and cause disruption to your business.

Siebel CRM Managed Services Packages with Spinnaker Support

We offer four distinct packages that represent sets of managed services, and customers can select one or more of these to suit their operational needs. For organizations that desire an a la carte approach to support additional application, environment, and staffing needs, we offer the On-Demand package.

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Monitor & Advise

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Monitor & Operate

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On-Demand

Managed XaaS

The Monitor & Advise Package

Summary

For customers who want to outsource proactive, around-the-clock Siebel CRM performance monitoring with immediate notification of performance issues their internal staff should address.

What It Includes

  • 24/7 performance monitoring and operational log review of networks, servers, applications, operating systems, databases, etc. If a potential or actual issue arises, our team immediately alerts yours and provides guidance for resolving the situation.
  • Log tracking for spotting anomalous trends or issues
  • System health checks to compare variations in performance to a baseline performance level
  • Timely reports based on monitoring, log tracking, or health check results.

When to Consider

  • You want to dedicate your IT staff to other tasks than monitoring
  • Your systems must remain online and operating at peak performance

The Monitor & Operate Package

Summary

For customers who want to outsource around-the-clock Siebel CRM performance monitoring and the day-to-day management of their basic IT operational functions and technologies.

What It Includes

The Monitor & Operate package includes all the features of the Monitor & Advise package and builds on it by adding incident management, where we identify and triage incidents in order of impact, risk, and urgency. Monitor and Operate includes:

  • 24/7 performance monitoring and operational log review of networks, servers, applications, operating systems, databases, etc. If a potential or actual issue arises, our team immediately alerts yours and provides guidance for resolving the situation.
  • Fast Issue Response – Level 2/ 3
  • Siebel User Administration
  • Backup and Recovery
  • Siebel File System Health
  • Siebel Log Health Review
  • Component Restarts
  • Perform Deployments
  • Performance Management

When to Consider

You need additional, experienced staff to ensure 24/7 monitoring and uptime for your enterprise applications, networks, and operating systems.

The On-Demand Package

Summary

For customers who want assistance beyond what is covered in the other three packages, we offer a package of on-demand managed services. This package represents a flexible, a la carte approach to managed services that supports additional application, environment, and staffing needs.

What It Can Include

This package includes – but is not limited to – services such as:

  • Parameter Changes
  • Component Changes
  • Configuring New Components
  • Small Configuration Changes
  • Patching / Upgrades
  • Performance Tuning
  • Configuration Review
  • Integration with Third-Party Products
  • Database Assessments
  • And more…

When to Consider

Plans change as your business grows. On-Demand Siebel CRM services provide the help you need exactly when you need it. Our experienced engineers know your systems and applications and can quickly assist with necessary one-off or periodic tasks that are beyond the standard tasks required to ensure system operations.

The Managed Cloud Package

Summary

For customers who require Siebel CRM managed services for their next-generation XaaS solutions.

What It Includes

This package includes managed Infrastructure-as-a-service (IaaS). Not only can Spinnaker Support manage the migration (lift and shift) of Siebel CRM to the public cloud, from initial assessment through design and deployment, we provide services for the day-to-day infrastructure management in the cloud. We can also offer services and support for Siebel while you migrate to an alternative Cloud-based CRM product.

When to Consider

  • No in-house expertise for cloud applications or SaaS management
  • Need assistance migrating applications to the cloud
  • Need assistance managing cloud infrastructure

 “We like the ease of use, the ease of opening tickets, and the ability to escalate when needed. Spinnaker Support often responds within two minutes of our logging an issue, and the support skillset with Spinnaker Support has been so much better. Early on, we had a problem with Siebel that we had not been able to fix for over a year. After transitioning, Spinnaker Support just jumped in and resolved it.”

Craig Greenholt, ITC VMO & IT Infrastructure Architect, Lexmark - Read the Case Study

Consulting Services for Siebel CRM

When the need arises for external assistance on high-impact and time-intensive projects, Spinnaker Support can help. In addition to our third-party Siebel CRM support and managed services, we provide project-based consulting, including:

  • Planning and project oversight for migrating to a different CRM platform
  • Consulting engagements for Pre-Open UI or Post-Open UI
  • Planning and project oversight for upgrading to newer Siebel innovation packs

If you have a need for assistance with a specific Siebel CRM consulting project, please contact us directly to discuss the scope and details.

What We Support

As a third-party vendor supporting Hundreds of Siebel CRM instances, we are uniquely positioned to provide services around legacy products in various configurations:

  • Versions

    • Oracle Siebel CRM Release 5.x, 6.x, 7.x, and 8.x
  • Supported Product Areas

    • Siebel Sales
    • Siebel Analytics
    • Mobile
    • Siebel Marketing
    • Dynamic Catalog
    • Commerce Analytics
    • Dynamic Pricer
    • Quote & Order
    • Siebel Contact Center
    • Service Analytics
    • Field Service
    • Help Desk
    • Mobile Solutions
    • Social
    • CRM Technology (all)
    • Industry Solutions (most)
  • Supported Industries

    • Aerospace
    • Communications
    • Defense
    • Financial Services
    • High Technology
    • Manufacturing
    • Public Sector
    • Universities
    • And more…

Next Steps

Brochure

Case Studies

Resource Library