SAP Sybase Managed Services & Consulting

Continuously Improve Your SAP Sybase, SAP ASE, and SAP IQ Performance

Spinnaker Support is the only third-party support provider that delivers comprehensive managed service solutions and consulting for SAP Sybase (Adaptive Server Enterprise or ASE) products and surrounding technologies.

With Spinnaker Support managed services, we augment or assume complete responsibility for a range of IT operational functions and/or day-to-day technology management. We offer four distinct packages of managed services that cover your ongoing needs related to SAP Sybase.

Customers trust us to keep their Sybase database applications and surrounding technologies running smoothly, securely, and in compliance, and to help them navigate the journey from on-premise to hybrid to cloud when they are ready.

Managed Services and Consulting for SAP Sybase and SAP ASE

In today’s fast-paced and dynamic business environment, keeping your mission-critical enterprise applications running at peak performance is crucial. If your system goes down for any reason – even for just a few minutes, your business can face substantial losses in productivity, revenue, and customer satisfaction.

That’s why organizations like yours want services such as 24/7 performance monitoring, improved technical management, and even managed cloud services – all while building a bridge between legacy and future database technologies. Spinnaker Support delivers these comprehensive managed service solutions and consulting for nearly all SAP Sybase products and surrounding technologies.

Dive Deeper

Our SAP Sybase experts help customers continuously improve their Sybase infrastructure with a range of services that include remote database administration to ensure uptime and optimize performance, backup and recovery to safeguard your database, database security and vulnerability protection, and round-the-clock database monitoring for performance, availability, and security.

Customers select our SAP Sybase managed services – either in tandem with or separate from our third-party support – because they receive:

  • Comprehensive and customized ITIL-centric services to augment your staff and provide additional expertise
  • Responsive services 24/7/365, remotely or on-site
  • Support from a global engineering team of Level 2 and 3 engineers that average 19+ years of experience with Sybase, ASE, and SAP
  • Escalation, when required, as we have the ability to bring in expert Level 4 staff
  • Help extending the life of stable, customized, and productive applications
  • Additional, immediate assistance via our third-party support and consulting teams

We have assembled large, knowledgeable, and award-winning global service teams of support engineers, application specialists, and DBAs to help you avoid or eliminate issues that can hobble system performance and cause disruption to your business.

Sybase Market Research

This timely research is the first in years to benchmark the Sybase market. Published by Technology Evaluation Centers (TEC), “2019 State-of-the-Sybase/ASE Market,” uncovered new insights into how the 2025 end of mainstream maintenance (EoMM) will play out.

In exposing the state of the Sybase community, this survey provides compelling details regarding the Sybase IT roadmap of peer organizations. This third-party research should be mandatory reading for any organization exploring how to move forward with its database strategy.

Download the Paper

SAP Sybase Managed Services Packages

Spinnaker Support’s managed services encompass virtually every need for Sybase, ASE, and IQ and the surrounding technology environment. We offer four distinct packages that represent sets of managed services, and customers can select one or more of these to suit their operational needs. For organizations that desire an a la carte approach to support additional application, environment, and staffing needs, we offer the On-Demand package.  Click each icon to learn more about the individual packages.

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Monitor & Advise

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Monitor & Operate

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On-Demand

Managed XaaS

The Monitor & Advise Package

Summary

For customers who want to outsource proactive, around-the-clock Sybase performance monitoring with immediate notification of performance issues their internal staff should address.

What It Includes

  • 24/7 performance monitoring of networks, servers, applications, operating systems, databases, etc. If a potential or actual issue arises, our team immediately alerts yours and provides guidance for resolving the situation.
  • Log tracking for spotting anomalous trends or issues
  • System health checks to compare variations in performance to a baseline performance level
  • Timely reports based on monitoring, log tracking, or health check results.

When to Consider

  • You want to dedicate your IT staff to other tasks than monitoring
  • Your systems must remain online and operating at peak performance

The Monitor & Operate Package

Summary

For customers who want to outsource around-the-clock Sybase performance monitoring and the day-to-day management of their basic IT operational functions and technologies.

What It Includes

The Monitor & Operate package includes all the features of the Monitor & Advise package and builds on it by adding incident management, where we identify and triage incidents in order of impact, risk, and urgency. Monitor and Operate includes:

  • 24/7 performance monitoring and operational log review of networks, servers, applications, operating systems, databases, etc. If a potential or actual issue arises, our team immediately alerts yours and provides guidance for resolving the situation.
  • Fast Issue Response – Level 2/ 3
  • User Access Management
  • Database Patching
  • Security Patches
  • Backup Configuration/Schedule
  • Cloning

When to Consider

You need additional, experienced staff to ensure 24/7 monitoring and uptime for your enterprise applications, networks, and operating systems.

The On-Demand Package

Summary

For customers who want assistance beyond what is covered in the other three packages, we offer a package of on-demand managed services. This package represents a flexible, a la carte approach to managed services that supports additional application, environment, and staffing needs.

What It Can Include

This package includes – but is not limited to – services such as:

  • Major Upgrade to database
  • Performance tuning
  • Server Migration
  • Integration with third-party products
  • Custom development/extension
  • Install/Configure new databases
  • Disaster Recovery/High Availability setup
  • And more…

When to Consider

Plans change as your business grows. On-Demand Sybase (ASE) services provide the help you need exactly when you need it. Our experienced engineers know your systems and applications and can quickly assist with necessary one-off or periodic tasks that are beyond the standard tasks required to ensure system operations.

The Managed Cloud Package

Summary

For customers who require managed services for their next-generation XaaS solutions.

What It Includes

This package includes managed Infrastructure-as-a-service (IaaS). Not only can Spinnaker Support manage the migration (lift and shift) of Sybase to the public cloud, from initial assessment through design and deployment, we provide services for the day-to-day infrastructure management in the cloud. We can also offer services and support for Sybase while you migrate to an alternative database product.

When to Consider

  • No in-house expertise for cloud applications or SaaS management
  • Need assistance migrating applications to the cloud
  • Need assistance managing cloud infrastructure

“Spinnaker Support engineers go above and beyond to resolve our issues in a timely manner. They provide customized support by knowing our SAP environment, and I am able to reach an expert directly and quicker than our previous vendor support.”

SAP Sybase Consulting Services

When the need arises for external assistance on high-impact and time-intensive projects, Spinnaker Support can help. In addition to our third-party support and managed services, we provide project-based consulting services, including:

  • Application migration strategy and deployment
  • Application architecture and design
  • Vulnerability and security assessments

If you have a need for assistance with a specific Sybase, ASE, or IQ consulting project, please contact us directly to discuss the scope and details.

What We Support

As a third-party vendor supporting Sybase and ASE instances, we are uniquely positioned to provide services around legacy products in various configurations:

  • Versions, Releases & Editions

    All Sybase database releases and editions

  • Supported Products

    • SAP Sybase Adaptive Server Enterprise Edition (ASE)
    • SAP Sybase Adaptive Server Small Business Edition (ASE SBE)
    • SAP Sybase Adaptive Server Edge Edition
    • SAP Sybase Advantage Database Server (ADS)
    • SAP Sybase Replication Server
    • SAP Sybase IQ for big data analytics and warehousing capabilities
    • Sybase SQL Anywhere
    • Sybase PowerBuilder
    • Sybase PowerDesigner
    • Sybase Mainframe Connect
    • Sybase EA Server
    • SAP Advantage Server

Next Steps

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Case Studies

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