Managed Services Packages that Fit Your Needs

We provide three different expert-delivered managed service packages that conform to your unique landscape, in-house capabilities, SAP maturity level, and IT budget.

  • Monitor & Advise
  • Monitor & Maintain
  • Total Basis Management
Monitor & Advise

A cost-effective approach combining automated SAP ecosystem monitoring with sound advice from experienced Basis administrators to help you better manage your own SAP environment. Primary Basis performance responsibility resides with your team.

  • Alert management
  • Self-healing workload and transaction analysis
  • Coordinated process automation
  • Dynamic service level management
  • Correlation or root cause analytics
  • Role-based dashboards
  • On-demand or scheduled reports (HTML or PDF)
  • Up to 8 hours/month advising customer on automated feedback/issues
Monitor & Maintain

Includes automated SAP ecosystem monitoring plus direct, 24/7/365 access to assigned Basis administrators who supplement your existing team. Basis performance responsibility is shared between your in-house team and our SAP experts.

  • Alert management
  • Self-healing workload and transaction analysis
  • Coordinated process automation
  • Dynamic service level management
  • Correlation or root cause analytics
  • On-demand or scheduled reports (HTML or PDF)
  • 45 hours/month working with customers to address issues
Total Basis Management

Spinnaker Support assumes primary responsibility for your Basis administration and management. Consider this option when you require continuous assistance and monitoring that spans your entire SAP ecosystem, is up and running in hours (not days), and is secure and scalable.

  • Alert management
  • Self-healing workload and transaction analysis
  • Coordinated process automation
  • Dynamic service level management
  • Correlation or root cause analytics
  • Role-based dashboards
  • On-demand or scheduled reports (HTML or PDF)
  • 160 hours/month (additional hours based on additional SAP applications)
A fully integrated suite
of support offerings
and features

Spinnaker Support is the premier provider of Third Party Support Services. Our customers achieve two significant benefits: a reduction in support costs exceeding 50% and an enhancement of their overall security posture. We empower our customers to shape their digital strategy by offering full support for all software versions, effectively breaking free from vendor-imposed commercial restrictions. Giving them the freedom to transform on their schedule.

Spinnaker Support entirely replaces 
your software vendor support contract, enabling you to extend the life of your current systems as long as you need them.

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Spinnaker Managed Services extends the capabilities of your IT team with specialized skill sets and day-to-day management.

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Spinnaker Shield maintains or improves your security posture for your applications and technologies over the vendors themselves. Armed with proven processes, tried-and-true security insight, and a staff of industry experts, Spinnaker continually investigates issues, hardens, and protects your database, middleware, and application environments.

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Spinnaker Intelligence is an AI/ML tool 
that assists with rapid issue resolution. Leveraging a vast quantity of anonymized historical data, Spinnaker Intelligence augments Spinnaker’s expert engineers by enabling them to quickly and easily tap into the collective experience across Spinnaker.

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Spinnaker Link frees you from vendor red tape and interoperability restrictions by enabling you to design and deploy integrations for your unique IT environment with services including Email Authentication Tunneling, Encryption Translation Tunneling, Java Desktop Client and Operating System Integrations.

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A fully integrated suite
of support offerings
and features

OFFERINGS

Spinnaker Support

Premier, personalized third-party support for enterprise software

Spinnaker Managed ServicesTM

Managed services to offload IT operations, augment staff, and fill capability gaps

FEATURES

Spinnaker ShieldTM

Proactive full-stack security and vulnerability protection

Spinnaker IntelligenceTM

AI tools designed to identify issues faster

Spinnaker LinkTM

Interoperability services for the IT ecosystem

Ready for a Phenomenal Support Experience?

Request a complimentary consultation to learn more about how we deliver exceptional managed services, personalized for your enterprise needs.