Oracle Fusion Middleware
Managed Services & Consulting

Continuously Improve Your Oracle Fusion Middleware Performance

For more than a decade, Spinnaker Support has been a trusted provider of third-party support, managed services, and consulting for Oracle products. This includes the complicated and diverse set of products assembled under the Fusion Middleware family.

Spinnaker Support has served hundreds of organizations that run Oracle systems. Our managed services augment or assume complete responsibility for a range of IT operational functions and/or day-to-day technology management.

We offer four distinct packages of managed services that proactively cover your ongoing Fusion Middleware needs, from system monitoring to performance tuning to development support to managed cloud services. You are never without assistance – our teams of Oracle engineers are global, operate 24/7, and can address virtually anything with Fusion Middleware and your associated technology stack.

Spinnaker Support is a unique Oracle service provider: we’re the only vendor that delivers high-quality managed services and consulting expertise AND provides award-winning, cost-effective third-party Oracle support that directly replaces Oracle-provided support. The combination results in the most effective, responsive, efficient, and affordable service experience for our customers.

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Oracle Fusion Middleware Managed Services and Consulting

To keep their middleware and applications operating at peak performance, enterprises are seeking better and more cost-effective external services and resources. They want services like around-the-clock performance monitoring, improved technical and application management, and even managed cloud services – all while building a bridge between legacy and future technologies.

Spinnaker Support’s managed services skill sets encompass virtually every Fusion Middleware product and the entire surrounding technology environment. These services include infrastructure operations and management, application management, and application development. Customers select our managed services because they receive:

  • Comprehensive and customized ITIL-centric services to augment your staff and provide additional expertise
  • Responsive services 24/7/365, remotely or on-site
  • Support from a global engineering team of Level 2 and 3 engineers that average 19+ years of experience with Oracle
  • Escalation, when required, as we have the ability to bring in expert Level 4 staff
  • Help extending the life of stable, customized, and productive applications
  • Additional, immediate assistance via our third-party support and consulting teams

We have assembled large, knowledgeable, and award-winning global service teams of support engineers, application specialists, and developers to help you avoid or eliminate issues that can hobble system performance and cause disruption to your business. Our Fusion Middleware resources are located in each of our international operations centers, where they support 14 languages for customers in 104 countries.

Specifically, our team supports these Oracle Fusion Middleware categories:

  • Integration Products
  • Application Server Products
  • Application Integration Architecture
  • WebCenter Products
  • Identity Management Products
  • Business Intelligence Products
  • Developer Tools
Healthcare Case Study

Healthcare Insurance Company Case Study

Health Insurance Company (anonymous customer) runs Oracle Database and an Oracle environment that includes OBIEE, WebLogic, and more. This Oracle Technology is critical to HIC operations and must be continuously available because it handles the reporting and analytics for multiple business units.

Following a major, week-long database outage, the Company turned to Spinnaker Support for immediate consulting assistance. “The Spinnaker Support consulting team knew exactly what to do to give us a permanent fix,” said the Director of IT Infrastructure. Impressed with this experience, the Company replaced its existing managed services company with Spinnaker Support and eventually contracted for third-party Oracle support as well.

Read the Entire Case Study

Oracle Fusion Middleware Managed Services Packages

Spinnaker Support’s managed services encompass virtually every need for Oracle Fusion Middleware and the surrounding technology environment. We offer four packages that represent specific sets of managed services, and customers can select one or more of these to suit their operational needs. The On-Demand package is an a la carte approach to support additional application, environment, and staffing needs.

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Monitor & Advise

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Monitor & Operate

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On-Demand

Managed XaaS

The Monitor & Advise Package

Summary

For customers who want to outsource proactive, around-the-clock performance monitoring with immediate notification of performance issues their internal staff should address.

What It Includes

  • 24/7 Application Monitoring
  • WebLogic & Managed Server Administration
  • Process Manager Component Administration
  • Troubleshooting Performance Issues

When to Consider

  • You want to dedicate your IT staff to other tasks than monitoring
  • Your systems must remain online and operating at peak performance

The Monitor & Operate Package

Summary

For customers who want to outsource around-the-clock performance monitoring and the day-to-day management of their basic IT operational functions and technologies.

What It Includes

The Monitor & Operate package includes builds on the Monitor & Operate package by adding incident management, where we identify and triage incidents in order of impact, risk, and urgency. Monitor and Operate includes:

  • All Features of Monitor & Advise Package
  • Middleware Patching
  • Composite Deployment
  • Managing Data Sources
  • Code Deployment
  • Proactive Support

When to Consider

You need additional, experienced staff to ensure 24/7 monitoring and uptime for your enterprise applications, networks, and operating systems.

The On-Demand Package

Summary

For customers who want assistance beyond what is covered in the other three packages, we offer a package of on-demand managed services. This package represents a flexible, a la carte approach to managed services that supports additional application, environment, and staffing needs.

What It Can Include

This package includes – but is not limited to – services such as:

  • Major Upgrade to Middleware Infrastructure
  • Performance Tuning
  • Server Migration
  • Integration with Third-Party Products
  • Custom Development / Extension
  • Install / Configure New Middleware Instances
  • High Availability Setup
  • And more…

When to Consider

Plans change as your business grows. On-Demand managed services provide the help you need exactly when you need it.

Our experienced engineers know your systems and applications and can quickly assist with necessary, ongoing tasks that occur periodically and yet are beyond the standard tasks required to ensure system operations.

The Managed Cloud Package

Summary

For customers who require managed services for their next-generation XaaS solutions.

What It Includes

This package includes managed Infrastructure-as-a-service (IaaS). Not only can Spinnaker Support manage the migration (lift and shift) or Oracle products to the public cloud, from initial assessment through design and deployment, we also provide services for the day-to-day infrastructure management in the cloud.

When to Consider

  • No in-house expertise for cloud applications or SaaS management
  • Need assistance migrating applications to the cloud
  • Need assistance managing cloud infrastructure

“Spinnaker Support engineers go above and beyond to resolve issues in a timely manner and helped us implement significant process efficiencies. The additional value of the advisory services has saved us time and afforded us substantial cost savings on consulting and implementation fees.”

Consulting Services for Oracle Products

When the need arises for external assistance on high-impact and time-intensive projects, Spinnaker Support can help. In addition to our third-party support and managed services, we provide project-based consulting services, including:

  • Assessments
  • Software implementations
  • Upgrades and adapting to new business needs
  • Transitioning to the cloud and new operating environments

If you have a need for assistance with a specific Oracle consulting project, please contact us directly to discuss the scope and details.

What We Support

As a third-party vendor supporting hundreds of Oracle Fusion Middleware instances, we are uniquely positioned to provide services around legacy products in various configurations. The list below is representative of the middleware products we work to support.

  • Integration Products

    • Database Gateway
    • Data Integrator
    • Enterprise Metadata Management
    • Enterprise Data Quality
    • Data Integration Suite
    • GoldenGate
  • Application Server Products

    • WebLogic Server
    • Internet Application Server
    • Coherence
    • BPEL Process Manager
    • SOA Suite
    • Unified Business Process Management Suite
    • Stream Analytics
    • Forms and Reports
  • Application Integration Architecture

    • Application Integration Architecture
    • Process Integration Packs (PIPs)
  • WebCenter Products

    • WebCenter Suite
    • WebCenter Portal
    • WebCenter Content
    • WebCenter Sites
    • WebCenter Imaging
    • WebCenter Forms Recognition
    • WebCenter Enterprise Capture
    • WebCenter Capture
    • WebCenter Applications Adapter
  • Identity Management Products

    • Enterprise Identity Services Suite
    • Identity Governance Suite
    • Directory Services Plus
    • Access Manager
    • Identity Federation
    • Identity Manager
    • Identity Manager Connector
    • Enterprise Single Sign-On Suite
    • Access Management Suite
    • Identity and Access Management Suite
    • Management Pack Plus for Identity Management
  • Business Intelligence Products

    • Oracle Business Intelligence Enterprise Edition (OBIEE)
    • Oracle Data Integrator (ODI)
    • Oracle Discoverer
    • Hyperion
    • Essbase
    • BI Publisher
  • Developer Tools

    • Forms and Report
    • Programmer
    • Internet Developer Suite
    • Jdeveloper

Next Steps

Fusion Middleware Third-Party Support

Case Studies

Resource Library