Oracle E-Business Suite Managed
Services and Consulting

Continuously Improve Your Oracle E-Business Suite (EBS) Performance

Keep your EBS and related technologies running smoothly, securely, and in compliance with Spinnaker Support EBS managed services. Our team augments or assumes complete responsibility for a range of EBS IT operational functions and day-to-day technology management, including system monitoring, performance tuning, development support, and managed cloud services.

For more than a decade, Spinnaker Support has been one of the most trusted providers of third-party support, managed services, and consulting for Oracle EBS. We’re the only vendor that delivers high-quality managed services and consulting expertise and provides award-winning, cost-effective third-party Oracle support that directly replaces Oracle-provided support. The combination results in the most effective, responsive, efficient, and affordable Oracle service experience for your organization.

Managed Services and Consulting for Oracle EBS

Spinnaker Support’s EBS managed services encompass virtually every EBS enterprise application and the entire surrounding technology environment. These services include application management, application development, and infrastructure operations and management. With our EBS managed services, your organization will receive:

  • Comprehensive and customized ITIL-centric services to augment your staff and provide additional expertise
  • Responsive services 24/7/365, remotely or on-site, in 14 languages
  • Support from an award-winning global support team of Level 2 and 3 engineers, application specialists, and developers that average 19+ years of experience with EBS and Oracle
  • Escalation, when required, as we have the ability to bring in expert Level 4 staff
  • Help extending the life of stable, customized, and productive applications
  • Additional, immediate assistance via our third-party support and consulting teams

Dive Deeper

Oracle EBS Customer Success Example

  • WHO: A leading manufacturer of automatic test equipment (ATE) for the semiconductor industry and a manufacturer of measuring instruments for electronic systems.

  • SERVICES: The company’s leadership recognized that their IT team was working long evenings and weekends but did not want to hire additional staff. To provide better support results, give relief to their engineers, and maintain 24/7 monitoring of their EBS and Oracle Database, the company engaged Spinnaker Support’s EBS managed services team. Today, Spinnaker Support continuously monitors their systems and advises on potential issues, helping the company maintain their EBS performance levels and restore the desired work/life balance to their IT staff.

E-Business Suite Managed Services Packages with Spinnaker Support

Spinnaker Support’s managed services encompass virtually every need for EBS and the surrounding technology environment. We offer four packages that represent specific sets of managed services, and customers can select one of more of these to suit their operational needs. The On-Demand package is an a la carte approach to support additional application, environment, and staffing needs.

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Monitor & Advise

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Monitor & Operate

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On-Demand

Managed XaaS

The Monitor & Advise Package

Summary

For customers who want to outsource proactive, around-the-clock E-Business Suite performance monitoring with immediate notification of performance issues their internal staff should address.

What It Includes

  • 24/7 performance monitoring of networks, servers, applications, operating systems, databases, etc. If a potential or actual issue arises, our team immediately alerts yours and provides guidance for resolving the situation.
  • Log trackingfor spotting anomalous trends or issues
  • System health checksto compare variations in performance to a baseline performance level
  • Timely reportsbased on monitoring, log tracking, or health check results.

When to Consider

  • You want to dedicate your IT staff to other tasks than monitoring
  • Your systems must remain online and operating at peak performance

The Monitor & Operate Package

Summary

For customers who want to outsource around-the-clock E-Business Suite performance monitoring and the day-to-day management of their basic IT operational functions and technologies.

What It Includes

The Monitor & Operate package includes all the features of the Monitor & Operate package and builds on it by adding incident management, where we identify and triage incidents in order of impact, risk, and urgency. Monitor and Operate includes:

  • 24/7 performance monitoring of networks, servers, applications, operating systems, databases, etc. If a potential or actual issue arises, our team immediately alerts yours and provides guidance for resolving the situation.
  • Fast Issue Response – Level 2 / 3
  • User Access Administration
  • Responsibility Management
  • Apply & Testing Patches / Code Fixes
  • Application Functional Analysis
  • Application Development
  • Application Database Administrators
  • Backup and Recovery

When to Consider

You need additional, experienced staff to ensure 24/7 monitoring and uptime for your enterprise applications, networks, and operating systems.

The On-Demand Package

Summary

For customers who want assistance beyond what is covered in the other three packages, we offer a package of on-demand managed services. This package represents a flexible, a la carte approach to managed services that supports additional application, environment, and staffing needs.

What It Can Include

This package includes – but is not limited to – services such as:

  • Configuration Changes
  • New Functionality Implementation
  • Patching / Upgrades
  • Performance Tuning
  • Configuration Review
  • Integration with Third-Party Products
  • Database Assessments
  • And more…

When to Consider

Plans change as your business grows. On-Demand E-Business Suite services provide the help you need exactly when you need it.

Our experienced engineers know your systems and applications and can quickly assist with necessary, ongoing tasks that occur periodically and yet are beyond the standard tasks required to ensure system operations.

The Managed Cloud Package

Summary

For customers who require managed services for their next-generation XaaS solutions.

What It Includes

This package includes managed Infrastructure-as-a-service (IaaS). Not only can Spinnaker Support manage the migration (lift and shift) of E-Business Suite to the public cloud, from initial assessment through design and deployment, we also provide services for the day-to-day infrastructure management in the cloud.

When to Consider

  • No in-house expertise for cloud applications or SaaS management
  • Need assistance migrating applications to the cloud
  • Need assistance managing cloud infrastructure

“Spinnaker Support engineers go above and beyond to resolve issues in a timely manner and helped us implement significant processes efficiencies. The additional value of the advisory services has saved us time and afforded us substantial cost savings on consulting and implementation fees.”

Deborah Jones, Oracle Applications Manager, Merichem - Read the Case Study

Spinnaker Support E-Business Suite Consulting Services

When the need arises for external assistance on high-impact and time-intensive projects, Spinnaker Support can help. In addition to our third-party support and managed services, we provide project-based EBS consulting services, including:

  • Assessments
  • Software implementations
  • Upgrades and adapting to new business needs
  • Transitioning to the cloud and new operating environments

If you have a need for assistance with a specific EBS consulting project, please contact us directly to discuss the scope and details.

What We Support

As a third-party vendor supporting hundreds of EBS instances, we are uniquely positioned to provide services around legacy products in various configurations:

  • Supported Product Areas

    • Advanced Procurement
    • CRM
    • Financial Management
    • Human Capital Management
    • Project Portfolio Management
    • Service Management
    • Supply Chain Management
    • Value Chain Execution
    • Value Chain Planning
  • Supported Technologies

    • Alerts
    • Application Services (iAS)
    • Application Framework (OAF)
    • Applications Object Library (AOL)
    • BI Publisher / Reports
    • Forms
    • Java
    • Oracle RDBMS
    • PL/SQL
    • Workflow

Next Steps

Brochure

Case Studies

Resource Library