You’re at a Strategic Crossroads
Why? Because as of March 2021, you have only Oracle’s costly and limited Sustaining Support for EnterpriseOne 9.1 or earlier (even including OneWorld).
That’s troubling, because Sustaining Support denies you the security patches, GTRC updates, certifications, and timely responses you need and deserve.
At this critical juncture, how do you ensure that your stable, customized ERP continues to run smoothly and securely for as long as need?
You have three options:
- A high-cost, time-consuming upgrade to E1 9.2
- A potentially more expensive and difficult migration to another ERP
- Third-party JD Edwards Support from Spinnaker Support
The final choice is the safest, least expensive, and lowest pressure option. Let’s explore that path and see why.
WHAT WE SUPPORT
Spinnaker Support’s JD Edwards third-party software support replaces Oracle’s annual support with more responsive and comprehensive services for less than half the cost.
- Financial Management
- Human Capital Management (HCM)
- Customer Relationship Management (CRM)
- Order Management
- Manufacturing
- Environmental Health and Safety (EHS)
- Asset Lifecycle Management (ALM)
- Supply Management (Procurement)
- Supply Chain Execution (Logistics)
- Supply Chain Planning
- Project Management
- Food and Beverage Producers (Agriculture)
- Real Estate and Home Construction
- Property Management
- Manufacturing and Distribution
- Consumer Products
- Projects and Services
- Asset Intensive
- Acquire to Retire Assets
- Benefits to Payroll
- Cash to Invest
- Demand to Available
- Design to Build (Deploy)
- Install to Maintain
- Lead to Order
- Lease to Move Out
- Make to Deliver
- Opportunity to Order
- Order to Cash
- Order to Receive
- Plan to Demand
- Plan to Produce
- Procure to Pay
- Record to Measure
- Record to Record
- Recruit to Retire
- Request to Resolve
- Source to Settle
- One View Foundation
- Capital Asset Management
- Many more templates…
- Choice and Control
- Visual Builder Cloud Service
- Oracle Digital Assistant
- Orchestrator Studio
- Internet Explorer
- Mozilla Firefox
- Safari
- Google Chrome
- Microsoft Edge
- Oracle Database SE
- Oracle WebLogic Server SE
- Oracle WebCenter Services
- Oracle Web Cache
- Oracle Access Manager Basic (SSO)
- Oracle Business Intelligence Publisher
- Oracle BPEL Process Manager
- Oracle Business Activity Monitoring
- Oracle Fusion Middleware
- IBM WebSphere
- Oracle
- IBM DB2
- Microsoft SQL Server
- Oracle Linux
- Red Hat Enterprise Linux
- Microsoft Windows Server
- IBM AIX
- Oracle Solaris
- HP-UX Itanium
“We chose Spinnaker Support for their strong reputation and the expertise towards JD Edwards. Their support team is great and effective in issue tracking. Spinnaker Support has people who know the product quite well and can help us immediately.”
- JD Edwards Customer, Retail Industry
Read the Review on Gartner
The GARTNER PEER INSIGHTS Logo is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences and do not represent the views of Gartner or its affiliates.
“Spinnaker has helped us with a number of important initiatives in several countries in the Americas. They are always responsive, professional, and responsible for meeting their commitments, and deliver good solutions.”
- JD Edwards Customer, Manufacturing Industry
Read the Review on Gartner
The GARTNER PEER INSIGHTS Logo is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences and do not represent the views of Gartner or its affiliates.
“Spinnaker provides us with access to a highly knowledgeable team for our CNC, development, and support of our JD Edwards environment. This service is provided around the clock. This helps me achieve a high level of availability to my internal and external customers along with the peace of mind in emergency situations.”
- JD Edwards Customer, Transportation Industry
Read the Review on Gartner
The GARTNER PEER INSIGHTS Logo is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences and do not represent the views of Gartner or its affiliates.
“Our Support is always very responsive and resolutions are determined quickly. Our Users can work with Spinnaker to help them work through issues where they would normally ask IT to research. This allows IT to focus on other Maintenance, fixes and new processes.”
- JD Edwards Customer, Retail Industry
Read the Review on Gartner
The GARTNER PEER INSIGHTS Logo is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences and do not represent the views of Gartner or its affiliates.
Spinnaker Support upends the traditional Oracle Support model by emphasizing a more proactive and comprehensive service. Our award-winning engineers’ sole focus is to resolve your issues more quickly, regardless of the source or which skill sets are required to address a solution.
Personalized, Rapid Response
Receive immediate assistance, which leads to faster resolution.
- We respond to your issues in minutes, not hours, and adhere to strict SLAs
- Global 24/7/365 service – whenever and wherever you need it
- Your dedicated support delivery manager tracks your needs
JD Edwards Expertise, At the Ready
Work with live, senior JD Edwards engineers you grow to know and trust.
- From Day 1, you have an assigned team of JD Edwards and CNC experts
- Our award-winning JD Edwards team has resolved >99% of all customer issues
- Engineers average 24+ years of direct experience with JD Edwards
Immediate Cost Savings
Stop paying Oracle more each year for support that covers less.
- You receive savings of at least 60% on annual support fees
- The pricing model aligns support fees with actual license usage
- We adjust support fees if your license structure changes, even mid-contract
Security that Addresses the Full Technical Stack
Protect your JD Edwards investments with a multi-layered solution
- Our Seven-Point Security Solution discovers, hardens, and protects your systems
- Proactive CNCs focus on layered security, based on weakness category, not reactive patches
- CNC Security experts with E1 base security as well as third-party security applications
Full Support for the Product Life
Stay on the products you know and use, for as long as you need.
- We never strip away support features or place you in Sustaining Support
- We support any JD Edwards EnterpriseOne software version
- We never force you to upgrade or migrate your enterprise software
Spinnaker Support | Oracle's Support | |
|---|---|---|
| Service Model | Concierge, dedicated support | Self-service-oriented, emphasis on research |
| Primary Support Contact | Dedicated lead with assigned team | Varies |
| Support Expertise | 20+ years average experience | Varies |
| Response Time | 15-minutes or less in SLA, actual average time is 5 mins | SLA dictates |
| Ability to Escalate | All issues closely monitored and done proactively | Not monitored, request made reactively by customer |
| Custom Code Support | Included for anything that touches the Oracle product | Not covered |
| Interoperability Support | Included | Limited, depends on release version |
| Rights to Upgrade | Access to an archive of all upgrade rights, made prior to switchover from Oracle | Included |
| Security & Vulnerability | Full-stack intrusion detection, virtual patching, and compensating controls | Patches only |
| Term of Support | Lifetime support - for as long as you need your version | No new fixes or interoperability support after end of standard support |
| Let’s Get Started |
customer satisfaction
countries
languages
employee satisfaction rating on Glassdoor
customers worldwide