You’re at a Strategic Crossroads
Why? Because as of March 2021, you have only Oracle’s costly and limited Sustaining Support for World A9.3 or earlier.
That spells trouble, because Sustaining Support denies you the security patches, GTRC updates, certifications, and timely responses you need and deserve. This is Oracle’s way of pushing you to upgrade: take away the support features you need to operate safely and still charge you more.
At this critical juncture, how do you ensure that your stable, customized ERP continues to run smoothly and securely?
You have three options:
- A high-cost, time-consuming upgrade to World A9.4
- A potentially more expensive and difficult migration to another ERP
- Third-party JD Edwards Support from Spinnaker Support
The final option is your best bet: it’s by far the least expensive, lowest pressure, and safest road to travel. Here’s why.
The Way Forward: through World Support You Can Trust
Spinnaker Support’s third-party JD Edwards World support replaces Oracle’s annual support with more responsive and comprehensive services for less than half the cost. Thousands of global enterprises in nearly every industry sector have migrated away from Oracle-provided support to Spinnaker Support.
“Spinnaker provides us with access to a highly knowledgeable team for our CNC, development, and support of our JD Edwards environment. This service is provided around the clock. This helps me achieve a high level of availability to my internal and external customers along with the peace of mind in emergency situations.”
- JD Edwards Customer, Transportation Industry
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“Spinnaker has helped us with a number of important initiatives in several countries in the Americas. They are always responsive, professional, and responsible for meeting their commitments, and deliver good solutions.”
- JD Edwards Customer, Manufacturing Industry
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The GARTNER PEER INSIGHTS Logo is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences and do not represent the views of Gartner or its affiliates.
“My points of contact are always very helpful, knowledgeable, and very efficient. We have developed an awesome working relationship.”
- JD Edwards Customer, Construction Industry
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The GARTNER PEER INSIGHTS Logo is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences and do not represent the views of Gartner or its affiliates.
“Our Support is always very responsive and resolutions are determined quickly. Our Users can work with Spinnaker to help them work through issues where they would normally ask IT to research. This allows IT to focus on other Maintenance, fixes and new processes.”
- JD Edwards Customer, Retail Industry
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The GARTNER PEER INSIGHTS Logo is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences and do not represent the views of Gartner or its affiliates.
“We chose Spinnaker Support for their strong reputation and the expertise towards JD Edwards. Their support team is great and effective in issue tracking. Spinnaker Support has people who know the product quite well and can help us immediately.”
- JD Edwards Customer, Retail Industry
Read the Review on Gartner
The GARTNER PEER INSIGHTS Logo is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences and do not represent the views of Gartner or its affiliates.
Spinnaker Support upends the traditional Oracle Support model by emphasizing a more proactive and comprehensive service. Our award-winning engineers’ sole focus is to resolve your issues more quickly, regardless of the source or which skill sets are required to address a solution.
Personalized, Rapid Response
Receive immediate assistance, which leads to faster resolution.
- We respond to your issues in minutes, not hours, and adhere to strict SLAs
- Global 24/7/365 service – whenever and wherever you need it
- Your dedicated support delivery manager tracks your needs
JD Edwards Expertise, At the Ready
Work with live, senior JD Edwards engineers you grow to know and trust.
- From Day 1, you have an assigned team of JD Edwards World experts
- Our award-winning JD Edwards team has resolved >99% of all customer issues
- Engineers average 24+ years of direct experience with JD Edwards
Immediate Cost Savings
Stop paying Oracle more each year for support that covers less.
- You receive savings of at least 60% on annual support fees.
- The pricing model aligns support fees with actual license usage
- We adjust support fees if your license structure changes, even mid-contract
Security that Addresses the Full Technical Stack
Protect your JD Edwards investments with a multi-layered solution
- Our Seven-Point Security Solution discovers, hardens, and protects your systems
- Proactive focus with layered security, based on weakness category, not reactive patches
- Authorization Security experts with Oracle base configuration as well as third-party applications
Full Support for the Product Life
Stay on the products you know and use, for as long as you need.
- We never strip away support features or place you in Sustaining Support
- We support any JD Edwards World software version
- We never force you to upgrade or migrate your enterprise software
WHAT WE SUPPORT
Spinnaker Support’s JD Edwards third-party software support replaces Oracle’s annual support with more responsive and comprehensive services for less than half the cost.
- Distribution Management
- Quality Management
- Manufacturing Management
- Project Management
- Financial Management
- Foundation
- Human Resources Management
- Payroll and Expense Management
- OS/400 - V3R* - V7R*
- DB2/400
- Vertex Sales and Use Tax
- World UPK (User Productivity Kit)
Spinnaker Support | Oracle's Support | |
|---|---|---|
| Service Model | Concierge, dedicated support | Self-service-oriented, emphasis on research |
| Primary Support Contact | Dedicated lead with assigned team | Varies |
| Support Expertise | 20+ years average experience | Varies |
| Response Time | 15-minutes or less in SLA, actual average time is 5 mins | SLA dictates |
| Ability to Escalate | All issues closely monitored and done proactively | Not monitored, request made reactively by customer |
| Custom Code Support | Included for anything that touches the Oracle product | Not covered |
| Interoperability Support | Included | Limited, depends on release version |
| Rights to Upgrade | Access to an archive of all upgrade rights, made prior to switchover from Oracle | Included |
| Security & Vulnerability | Full-stack intrusion | Patches only |
| Term of Support | Lifetime support - for as long as you need your version | No new fixes or interoperability support after end of standard support |
| Let’s Get Started |
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