Third-Party Support2019-06-25T12:20:28+00:00

Third-Party Software Support Defined

Third-party support is a direct replacement of vendor support by a company that is not the original software publisher. In relation to Oracle and SAP, third-party support is always at least half the cost, extends the life of your stable, on-premise system, and typically provides more services through a designated team.

You are already familiar with the concept of third-party support — as a consumer. You may prefer a specialist (third party) to service your car in place of the dealer, and you likely call a third-party when it’s time to repair your washer, dryer, refrigerator, or home computer. They are trustworthy specialists who offer convenience and cost savings.

Third-party software support has existed for more than fifteen years. While it began with specific Oracle applications (JD Edwards, Peoplesoft, and Siebel), third-party support is now available for virtually any Oracle or SAP on-premise enterprise or infrastructure product set – including the newest release versions. Most third-party support vendors have teams of highly experienced engineers from consultancies, integrators, customers or the software vendors themselves.

Our Support Includes:

A Proven Support Replacement

Analysts estimate that approximately 3,000 organizations are now on third-party support – from all over the world, of all sizes, and from virtually every industry segment. They are using third-party support as a means to restore high-quality service for their stable on-premise applications at an affordable price point. Some of our customers include:

Why Companies Switch

They are migrating from one on-premise environment to another on-premise environment, e.g. JD Edwards to SAP, OR are migrating from an on-premise environment to the cloud, e.g. Siebel CRM to Salesforce. We maintain the existing environment until the migration is complete. Our customers get excellent support while saving an average of 62% on annual maintenance fees that can be redirected to fund the migration or another business initiative. Internal staff can be allocated to the migration project rather than maintaining the soon-to-be-legacy system.

They need either short-term cost relief or are in a longer-term state of financial hardship. Spinnaker Support is a smart, safe way to achieve immediate cost savings and positively impact the balance sheet. Annual maintenance is usually a large line item on the balance sheet, so it can be an extremely efficient way to cut costs.  Interestingly, companies that are newly funded by private equity firms are often mandated to reduce costs fast, thus have become prime candidates for third-party support.

Today’s fastest-growing driver of third-party support adoption is the desire to innovate, often spearheaded by the journey to the cloud. Organizations are adopting third-party support to go into “sustain” mode for their on-premise applications while they plan their way forward to the cloud. These organizations are perfectly content with their functional and stable on-premise applications and choose Spinnaker Support to maintain software performance, security, and interoperability while they divert the dramatic savings towards hybrid cloud solutions.

Next Steps

Select the product(s) your organization is running to learn more details on the support services provided.

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Our clients consistently rate our award-winning support at >98% satisfaction. Let’s talk about whether Spinnaker Support is right for you.

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