Edinburgh Airport’s strategic requirements made the decision to move to third-party support with Spinnaker Support an easy course for their future. It was a top priority to partner with a company that aligned with Edinburgh Airport’s six core values.
Six core business values sought from internal staff and prospective business partners:
- Edge- tackles difficult issues
- Empower- inspires others to action
- Energy- creates a buzz
- Execution- you make things happen
- Expertise- knows their stuff
- External Focus- tuned in
Spinnaker Support is the leading third-party provider of global Oracle application and technology support for over 900 organizations worldwide. Our comprehensive and unmatched software support model delivers a broad range of value-added services in a highly responsive manner while providing service of the highest quality through an expert on-shore Oracle Middleware and Database support team.
The following solution was implemented by Spinnaker Support to allow Edinburgh Airport to achieve their desired state:
- Assigned a senior team of Oracle software engineers leveraging proven methods and global infrastructure to deliver exceptional support services for the company’s portfolio of Oracle technologies.
- Established a flexible contract agreement which allows Edinburgh Airport and Spinnaker Support to scale support services and fees based upon actual software usage and call volumes.
- Leveraged a partner with a stable, financially secure, independent, and flexible focusing on business needs and customer satisfaction.
Since Edinburgh Airport became a Spinnaker Support customer in November 2016, the company has reported savings in support fees greater than 60%. The airport has implemented multiple operational efficiencies in process improvements with the help of Spinnaker Support’s staff of Oracle experts. They continue to progress through a strategic transformation made possible because of their significant cost savings in their annual IT budget cycle. Additionally, they are getting far superior Oracle technology and Database support, and have no plans to return to the vendor for future support or products.