As a Fortune 100 company with close to $40B in sales that deliver solutions around the globe to improve the quality of life, chose Spinnaker Support as their Siebel, OBIEE, and Oracle Enterprise Search tool support vendor. The company was also impressed with Spinnaker Support’s Technology Center of Excellence, which is available for support on virtualizations, interoperability, security, and planning future upgrades or cloud migration, which are all part of standard support. They were now receiving support for all their Oracle footprint under one named team of support engineers and developers.
The Siebel customer signed a multi-year agreement with Spinnaker Support in September of 2016; noting the following reasons:
- Greater responsiveness during the pre-sales period.
- Lowest price point. Concessions for unused licenses and shelfware. The company received in excess of 60% discount off of Oracle support fees – much more attractive than the competition’s standard 50% discount.
- They received an assigned Account Support Lead and named team of support engineers with specific expertise mapped to the customer’s unique Oracle environment.
- A broader set of service offerings, e.g., Oracle managed services and consulting – that could be leveraged in the future if needed.
- One partner for all their support needs: applications and middleware under one umbrella.
Spinnaker Support delivers unmatched software support services to the global Oracle user community. Organizations around the world have realized tremendous service benefits and cost savings from Spinnaker Support’s services.