SAP

Aug 14, 2019

7 Steps to Evaluating a Third-Party Software Support Vendor

2019-08-14T08:35:02+00:00

  At Spinnaker Support, we hold that third-party software support isn’t just a service, it’s a partnership. To achieve that state, both parties – customer and vendor – must be comfortable committing to a working relationship that c...

August 14, 2019 READ MORE

Aug 8, 2019

What Is the Difference between Software Support and Managed Services?

2019-08-14T13:07:15+00:00

For companies researching alternatives for Oracle and SAP support and services, the market can be a confusing place. Vendors use interchangeable terminology, defining their services in very non-standard ways and making one-to-one comparisons nearly ...

August 8, 2019 READ MORE

Aug 5, 2019

Experience A Year of SAP Third-Party Software Support

2019-08-08T09:55:42+00:00

As the end-of-September deadline for renewing SAP support draws ever closer, you’ve likely been holding vital discussions regarding your 2020 strategy and budget. Where can you cut unnecessary expenses? How can you afford new hires or support init...

August 5, 2019 READ MORE

Jul 25, 2019

What Is the Future of SAP ASE / Sybase?

2019-08-08T09:56:52+00:00

For decades, Sybase, now SAP Adaptive Server Enterprise (ASE) and related products, has been a popular relational enterprise database management system. Customers appreciate the accelerated transaction processing, high availability,...

July 25, 2019 READ MORE

Jul 16, 2019

Roadblocks to Leaving Oracle and SAP Support #4: Leaving Publisher Support Means Punishment Upon Return

2019-08-08T09:57:51+00:00

Our ongoing “Roadblock” blog series describes the tactics favored by SAP and Oracle account managers as they attempt to dissuade inquiring customers from switching to third-party support. Here,...

July 16, 2019 READ MORE

Jul 2, 2019

Roadblocks to Leaving Oracle and SAP Support: #3 The Legality of Third-Party Support

2019-08-08T09:58:39+00:00

Challenging the Legality of Third-Party Support Our ongoing Roadblock blog series describes several of the tactics favored by SAP and Oracle account managers as they attempt to dissuade unhappy customers from switching to third-party support....

July 2, 2019 READ MORE

Jun 27, 2019

Ticket Example: How Spinnaker Support Solved an SAP Interoperability Issue

2019-08-08T10:00:44+00:00

SAP Support is neither cheap nor comprehensive. For example, under SAP support, how do you resolve a technical issue that SAP refuses to handle when it is out of scope for their standard support services? ....

June 27, 2019 READ MORE

Jun 12, 2019

Roadblocks to Leaving Oracle and SAP Support: #2 Security Claims

2019-08-08T10:02:25+00:00

Last week, we opened our Roadblock series by discussing the tactics that may be deployed by SAP and Oracle sales account managers to keep you locked into their own cloud product roadmap....

June 12, 2019 READ MORE

Jun 7, 2019

Roadblocks to Leaving Oracle and SAP Support: #1 Sales Tactics

2019-08-08T10:03:19+00:00

Annual Oracle and SAP support revenues measure in the billions, with profit margins ranging from 75-90%. That’s a tremendous return for what has become largely self-service support models. To retain these revenues and their massive...

June 7, 2019 READ MORE

Jun 5, 2019

Rise of Oracle and SAP Third-Party Support

2019-08-08T10:04:11+00:00

Published in “The Future of Procurement” supplement distributed by The Times on 4 June 2019 Balancing tight budgets at the same time as adopting innovative solutions that enable businesses to thrive is a central aim of procurement professionals ...

June 5, 2019 READ MORE

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