SAP

Feb 14, 2019

Oracle and SAP Software Support Doesn’t Have to Leave you Feeling Empty

2019-02-27T10:08:51+00:00

On February 6, 2019, Vinnie Mirchandani posted an article entitled Software Maintenance “Empty Calories” that immediately caught our attention. Mirchandani is a prolific blogger, book author, and CEO of Deal Architect, ...

February 14, 2019 READ MORE

Feb 7, 2019

What All Sourcing and Procurement Professionals Need to Know about Oracle and SAP Third-Party Support 

2019-02-19T13:47:25+00:00

Happy 2019…or, if you’re a procurement, sourcing, or vendor management professional, maybe not so happy.   Never before has there been so much pressure to identify solution providers that help your company innovate,...

February 7, 2019 READ MORE

Sep 26, 2018

Spinnaker Support Manifesto – Support Should be Supportive

2018-11-05T12:52:40+00:00

Spinnaker Support is celebrating its 10-year anniversary. Back in 2008, we built our company around one simple concept: . As Oracle and SAP have aggressively morphed into lower-touch service,...

September 26, 2018 READ MORE

Sep 19, 2018

Will SAP Negotiate Your Company’s Support Fees for 2019?

2018-11-05T12:53:08+00:00

September 30th is the deadline by which SAP users must notify SAP of their intent to terminate their annual maintenance/support agreement to avoid being auto-renewed for the following year....

September 19, 2018 READ MORE

Aug 21, 2018

Counter-Measures for SAP and Oracle “Lock-In”: Third-Party Support, License Compliance Assurance, and Best-of-Breed Cloud

2018-11-05T12:53:44+00:00

In his recent article entitled Why Software Giants Are Falling, author Robin Fry provides reasons why Oracle and SAP core businesses are under financial pressure....

August 21, 2018 READ MORE

Aug 15, 2018

Meet Spinnaker Support’s SAP Leadership Team

2018-11-05T12:54:53+00:00

SAP software support customers are investigating and adopting third-party support like never before. They are frustrated with the high cost of SAP’s low-touch support model. Self-support doesn’t work; Spinnaker Support champions personalized...

August 15, 2018 READ MORE

Aug 7, 2018

Is SAP Too Late to Recapture Market Share in the CRM Space?

2018-11-05T12:55:24+00:00

Growth in the CRM market space has skyrocketed and is forecasted to continue unrivaled growth for the foreseeable future. This constant growth sees companies like SAP and Oracle losing market share to best-in-breeds like Salesforce....

August 7, 2018 READ MORE

Jul 30, 2018

A Rise in Hacker Threats to SAP, Oracle Business Software

2018-11-05T12:56:31+00:00

Another news piece has surfaced, that highlights the ever-rising threat of cybersecurity attacks, with companies and government agencies exposed to data breaches by hackers. Unlike other articles on the topic,...

July 30, 2018 READ MORE

Jul 24, 2018

How Spinnaker Support Liberates SAP Customers to Innovate

2018-11-05T12:56:53+00:00

It is a common misconception that leaving SAP-provided support and joining a third-party support provider like Spinnaker Support inhibits IT innovation. However, many companies are finding that using a third-party support provider liberates an IT te...

July 24, 2018 READ MORE

Jul 18, 2018

Has SAP Improved Next-Generation Support?

2018-11-05T12:57:09+00:00

In May of 2018, SAP announced improvements to their Next-Generation Support model, centered around enhancing their impersonal support portal for customers to search and find their own solutions. Based on analysis on recent research papers by Gartner...

July 18, 2018 READ MORE

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