OracleDB

May 7, 2019

Top 20 RFP Questions to Include When Evaluating Third-Party Oracle and SAP Software Support

2019-05-08T12:13:56+00:00

As a third-party vendor for Oracle and SAP support, we receive and review multiple Requests for Proposals (RFPs) each week from procurement departments. Given the number of RFPs we have responded to over our 10+ years of business,...

May 7, 2019 READ MORE

Apr 18, 2019

Business+IT Interview with Spinnaker Support and IBM

2019-04-18T11:59:50+00:00

An article entitled Innovating IT defense to boost “offense” in the era of digital transformation was published by Business+IT on March 20, 2019 (in Japanese). The interview included: Mathew Stava – CEO at Spinnaker Support Vivek...

April 18, 2019 READ MORE

Apr 18, 2019

What’s the Spinnaker Support Ticket Experience Like? Let’s Find Out.

2019-04-17T14:02:15+00:00

The example below is based on an actual support ticket, from issuance to resolution. Only the names have been changed. SCENE 1 – An Issue Is Reported Mash Industries,...

April 18, 2019 READ MORE

Feb 14, 2019

Oracle and SAP Software Support Doesn’t Have to Leave you Feeling Empty

2019-02-27T10:08:51+00:00

On February 6, 2019, Vinnie Mirchandani posted an article entitled Software Maintenance “Empty Calories” that immediately caught our attention. Mirchandani is a prolific blogger, book author, and CEO of Deal Architect, ...

February 14, 2019 READ MORE

Feb 7, 2019

What All Sourcing and Procurement Professionals Need to Know about Oracle and SAP Third-Party Support 

2019-02-19T13:47:25+00:00

Happy 2019…or, if you’re a procurement, sourcing, or vendor management professional, maybe not so happy.   Never before has there been so much pressure to identify solution providers that help your company innovate,...

February 7, 2019 READ MORE

Nov 15, 2018

Spinnaker Support Named to CIOReview’s Top 20 Most Promising Oracle Solution Providers 2018

2018-11-15T13:43:02+00:00

Spinnaker Support, a leading and trusted global provider of SAP and Oracle third-party support, today announced they have been named to the Top 20 Most Promising Oracle Solution Providers 2018 list by CIOReview Magazine....

November 15, 2018 READ MORE

Sep 26, 2018

Spinnaker Support Manifesto – Support Should be Supportive

2018-11-05T12:52:40+00:00

Spinnaker Support is celebrating its 10-year anniversary. Back in 2008, we built our company around one simple concept: . As Oracle and SAP have aggressively morphed into lower-touch service,...

September 26, 2018 READ MORE

Aug 2, 2018

Innovate Your Oracle Landscape through Spinnaker Support

2018-11-05T12:55:47+00:00

It is a common misconception that leaving Oracle support and joining a third-party support provider like Spinnaker Support inhibits IT innovation. However, my 15 years of experience indicates that companies find third-party support providers liberat...

August 2, 2018 READ MORE

Jun 19, 2018

2018 Annual Customer Satisfaction Survey Results

2019-02-19T13:46:16+00:00

Spinnaker Support recently completed our 2018 annual customer satisfaction survey, covering the 2017 fiscal year. We couldn’t be prouder to announce a record 98.7% overall customer satisfaction score. We sincerely appreciate the more than 500 cust...

June 19, 2018 READ MORE

May 2, 2018

Should Oracle Customers End the Constant Push to Upgrade?

2018-11-05T12:59:44+00:00

Most Oracle users have a good handle on their short-to-mid-term ERP upgrade release strategies. However, exorbitant upgrade costs make it increasingly more difficult for businesses to justify retaining Oracle’s Premier-level of on-premise support....

May 2, 2018 READ MORE

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Our clients consistently rate our award-winning support at >98% satisfaction. Let’s talk about whether Spinnaker Support is right for you.

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