JDE

Jun 5, 2019

Rise of Oracle and SAP Third-Party Support

2019-08-08T10:04:11-07:00

Published in “The Future of Procurement” supplement distributed by The Times on 4 June 2019 Balancing tight budgets at the same time as adopting innovative solutions that enable businesses to thrive is a central aim of procurement professionals One way to innovate is to migrate on-premise enterprise software to the cloud.

June 5, 2019 READ MORE

May 30, 2019

What Is the Third-Party Support Customer Experience Like?

2019-10-30T15:24:40-07:00

For more than fifteen years, third-party support (3PS) for Oracle and SAP enterprise software has served as a viable replacement alternative to publisher support.

May 30, 2019 READ MORE

May 28, 2019

Will You Be Audited More After Switching to Third-Party Software Support?

2019-08-08T10:05:23-07:00

In April, we published the outstanding results of our 2019 annual Customer Satisfaction Survey and included additional questions on topics that resonated with our customers.

May 28, 2019 READ MORE

May 16, 2019

Maintaining Your Professional Growth after Migrating to Third-Party Support

2019-08-08T10:06:05-07:00

When executives approach us to discuss switching from Oracle or SAP support to third-party software support, their primary objectives tend to be cost savings, better quality support, and a more flexible vendor. 

May 16, 2019 READ MORE

Apr 30, 2019

Technical JD Edwards Update: How to Address the July EnterpriseOne/OneWorld License Expiration

2019-04-30T15:19:16-07:00

It’s a warm, sunny July 1, and your sleep is broken by an early emergency call from the office.

April 30, 2019 READ MORE

Apr 23, 2019

Will Your Security Risk Change When Moving to Spinnaker Support Services?

2020-01-13T13:32:45-07:00

In our just completed annual Customer Satisfaction Survey, we slotted in several new questions to help quantify the impact we’ve had on customers after they’ve switched from publisher support to Spinnaker Support.

April 23, 2019 READ MORE

Apr 18, 2019

Business+IT Interview with Spinnaker Support and IBM

2019-04-18T11:59:50-07:00

An article entitled Innovating IT defense to boost “offense” in the era of digital transformation was published by Business+IT on March 20, 2019 (in Japanese).

April 18, 2019 READ MORE

Apr 18, 2019

What’s the Spinnaker Support Ticket Experience Like? Let’s Find Out.

2019-05-28T15:14:26-07:00

The example below is based on an actual support ticket, from issuance to resolution.

April 18, 2019 READ MORE

Feb 14, 2019

Oracle and SAP Software Support Doesn’t Have to Leave you Feeling Empty

2019-02-27T10:08:51-07:00

On February 6, 2019, Vinnie Mirchandani posted an article entitled Software Maintenance “Empty Calories” that immediately caught our attention. 

February 14, 2019 READ MORE

Feb 7, 2019

What All Sourcing and Procurement Professionals Need to Know about Oracle and SAP Third-Party Support 

2019-02-19T13:47:25-07:00

Happy 2019…or, if you’re a procurement, sourcing, or vendor management professional, maybe not so happy.  

February 7, 2019 READ MORE

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