EBS

May 20, 2019

Ticket Example: How Customers have Direct Access to the Spinnaker Support Technical Team

2019-05-20T09:32:05+00:00

We recently illustrated the Spinnaker Support experience based on an actual support ticket. In that support case, the assigned engineer was able to swiftly assess the functional issue and propose a final solution....

May 20, 2019 READ MORE

May 7, 2019

Top 20 RFP Questions to Include When Evaluating Third-Party Oracle and SAP Software Support

2019-05-08T12:13:56+00:00

As a third-party vendor for Oracle and SAP support, we receive and review multiple Requests for Proposals (RFPs) each week from procurement departments. Given the number of RFPs we have responded to over our 10+ years of business,...

May 7, 2019 READ MORE

Apr 18, 2019

Business+IT Interview with Spinnaker Support and IBM

2019-04-18T11:59:50+00:00

An article entitled Innovating IT defense to boost “offense” in the era of digital transformation was published by Business+IT on March 20, 2019 (in Japanese). The interview included: Mathew Stava – CEO at Spinnaker Support Vivek...

April 18, 2019 READ MORE

Apr 18, 2019

What’s the Spinnaker Support Ticket Experience Like? Let’s Find Out.

2019-05-28T15:14:26+00:00

The example below is based on an actual support ticket, from issuance to resolution. Only the names have been changed. SCENE 1 – An Issue Is Reported Mash Industries,...

April 18, 2019 READ MORE

Feb 14, 2019

Oracle and SAP Software Support Doesn’t Have to Leave you Feeling Empty

2019-02-27T10:08:51+00:00

On February 6, 2019, Vinnie Mirchandani posted an article entitled Software Maintenance “Empty Calories” that immediately caught our attention. Mirchandani is a prolific blogger, book author, and CEO of Deal Architect, ...

February 14, 2019 READ MORE

Feb 7, 2019

What All Sourcing and Procurement Professionals Need to Know about Oracle and SAP Third-Party Support 

2019-02-19T13:47:25+00:00

Happy 2019…or, if you’re a procurement, sourcing, or vendor management professional, maybe not so happy.   Never before has there been so much pressure to identify solution providers that help your company innovate,...

February 7, 2019 READ MORE

Feb 4, 2019

Vaisala Cut IT Costs & Improved Oracle E-Business Suite Support Quality

2019-02-19T13:46:49+00:00

At a recent Gartner Sourcing, Procurement, Vendor & Asset Management Summit in London, one of Spinnaker Support’s valued customers presented a compelling case study on switching their Oracle E-Business Suite support to Spinnaker Support. Tytti...

February 4, 2019 READ MORE

Nov 15, 2018

Spinnaker Support Named to CIOReview’s Top 20 Most Promising Oracle Solution Providers 2018

2018-11-15T13:43:02+00:00

Spinnaker Support, a leading and trusted global provider of SAP and Oracle third-party support, today announced they have been named to the Top 20 Most Promising Oracle Solution Providers 2018 list by CIOReview Magazine....

November 15, 2018 READ MORE

Sep 26, 2018

Spinnaker Support Manifesto – Support Should be Supportive

2018-11-05T12:52:40+00:00

Spinnaker Support is celebrating its 10-year anniversary. Back in 2008, we built our company around one simple concept: . As Oracle and SAP have aggressively morphed into lower-touch service,...

September 26, 2018 READ MORE

Aug 2, 2018

Innovate Your Oracle Landscape through Spinnaker Support

2018-11-05T12:55:47+00:00

It is a common misconception that leaving Oracle support and joining a third-party support provider like Spinnaker Support inhibits IT innovation. However, my 15 years of experience indicates that companies find third-party support providers liberat...

August 2, 2018 READ MORE

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