Blog

May 20, 2019

Ticket Example: How Customers have Direct Access to the Spinnaker Support Technical Team

2019-05-20T09:32:05+00:00

We recently illustrated the Spinnaker Support experience based on an actual support ticket. In that support case, the assigned engineer was able to swiftly assess the functional issue and propose a final solution....

May 20, 2019 READ MORE

May 16, 2019

Maintaining Your Professional Growth after Migrating to Third-Party Support

2019-05-16T12:35:29+00:00

When executives approach us to discuss switching from Oracle or SAP support to third-party software support, their primary objectives tend to be cost savings, better quality support, and a more flexible vendor. ...

May 16, 2019 READ MORE

May 7, 2019

Top 20 RFP Questions to Include When Evaluating Third-Party Oracle and SAP Software Support

2019-05-08T12:13:56+00:00

As a third-party vendor for Oracle and SAP support, we receive and review multiple Requests for Proposals (RFPs) each week from procurement departments. Given the number of RFPs we have responded to over our 10+ years of business,...

May 7, 2019 READ MORE

Apr 30, 2019

Technical JD Edwards Update: How to Address the July EnterpriseOne/OneWorld License Expiration

2019-04-30T15:19:16+00:00

It’s a warm, sunny July 1, and your sleep is broken by an early emergency call from the office. “An error message in OneWorld alerts us that it’s not licensed....

April 30, 2019 READ MORE

Apr 26, 2019

Zero-Day WebLogic Server Flaw: What You Need to Know

2019-04-26T12:48:16+00:00

Last night, we alerted customers regarding a Zero-Day vulnerability. This blog post discusses the vulnerability, shares our solution, and highlights our process and philosophy towards these types of critical vulnerabilities and exposures (CVEs). ...

April 26, 2019 READ MORE

Apr 23, 2019

Will Your Security Risk Change When Moving to Spinnaker Support Services?

2019-04-23T13:42:18+00:00

In our just completed annual Customer Satisfaction Survey, we slotted in several new questions to help quantify the impact we’ve had on customers after they’ve switched from publisher support to Spinnaker Support. One of these was: “How has yo...

April 23, 2019 READ MORE

Apr 18, 2019

What’s the Spinnaker Support Ticket Experience Like? Let’s Find Out.

2019-04-17T14:02:15+00:00

The example below is based on an actual support ticket, from issuance to resolution. Only the names have been changed. SCENE 1 – An Issue Is Reported Mash Industries,...

April 18, 2019 READ MORE

Apr 17, 2019

Trends and Observations from COLLABORATE 2019

2019-04-17T12:52:55+00:00

We look forward to COLLABORATE each year, and this year was no exception. Run by the Quest Oracle Community, OATUG, and IOUG, COLLABORATE 19 is the largest user-led, user-focused event for Oracle users of all levels....

April 17, 2019 READ MORE

Apr 12, 2019

2019 Annual Customer Satisfaction Survey Results

2019-04-17T09:22:03+00:00

It’s springtime in Denver, as evidenced by the flowering trees, swarms of cyclists, and the occasional bomb cyclone. Yet another telltale sign of the season is the arrival of Spinnaker Support’s annual customer satisfaction survey!  ...

April 12, 2019 READ MORE

Mar 27, 2019

Case Study: Reducing the Impact of the Business Cycle on IT Operations

2019-03-27T13:13:24+00:00

Construction Company Layne Christensen Turns to Third-Party Software Support to Reduce Budget Stress of Oracle Support As with the overall economy, the construction industry goes through cycles of expansion and contraction. According to the global in...

March 27, 2019 READ MORE

Mar 21, 2019

How Procurement Can Assemble the Right Team to Evaluate Third-Party Support

2019-03-21T10:31:12+00:00

When Switching Support Vendors, it’s Always a Team Decision Support for business-critical enterprise software is a necessity, and the decision to switch to a new support vendor has more stakeholders than you may expect. But who are they and who s...

March 21, 2019 READ MORE

Mar 14, 2019

What to Say if Your Team Resists Moving to Third-Party Oracle Support

2019-03-14T08:27:09+00:00

How to Counter Their Objections and Win Them Over You want to squeeze out as much value as possible from your Oracle investments. You’ve done your due diligence on third-party Oracle support,...

March 14, 2019 READ MORE

Feb 28, 2019

The Shifting Business Perspective on Oracle Software Support

2019-02-28T10:30:37+00:00

A “paradigm shift” in science occurs when a fundamental change in thought leads a society to replace a way of thinking with an entirely new standard. Think planets revolving around the sun,...

February 28, 2019 READ MORE

Feb 26, 2019

Defining Moments for JD Edwards Support

2019-02-26T12:06:23+00:00

You never forget a positive “defining moment.” That sudden realization that you made the right decision, that you’re headed in the right direction for success. It brings welcome clarity and confidence to you and your organization....

February 26, 2019 READ MORE

Feb 21, 2019

How Procurement Can Introduce Third-Party SAP and Oracle Support to IT Leaders

2019-02-27T10:53:52+00:00

Third-party SAP and Oracle support is of rising interest to procurement, sourcing, and vendor management professionals because it promises high-quality service alongside dramatic cost savings and freedom of choice....

February 21, 2019 READ MORE

Feb 20, 2019

Spinnaker Support Earns Cyber Essential Certification

2019-02-20T10:46:56+00:00

Spinnaker Support is proud to announce that on 13th January 2019, we became the first third-party software support provider to achieve Cyber Essentials (CE) certification. In addition to enhancing our growing Oracle and SAP security portfolio,...

February 20, 2019 READ MORE

Feb 14, 2019

Oracle and SAP Software Support Doesn’t Have to Leave you Feeling Empty

2019-02-27T10:08:51+00:00

On February 6, 2019, Vinnie Mirchandani posted an article entitled Software Maintenance “Empty Calories” that immediately caught our attention. Mirchandani is a prolific blogger, book author, and CEO of Deal Architect, ...

February 14, 2019 READ MORE

Feb 7, 2019

What All Sourcing and Procurement Professionals Need to Know about Oracle and SAP Third-Party Support 

2019-02-19T13:47:25+00:00

Happy 2019…or, if you’re a procurement, sourcing, or vendor management professional, maybe not so happy.   Never before has there been so much pressure to identify solution providers that help your company innovate,...

February 7, 2019 READ MORE

Feb 4, 2019

Vaisala Cut IT Costs & Improved Oracle E-Business Suite Support Quality

2019-02-19T13:46:49+00:00

At a recent Gartner Sourcing, Procurement, Vendor & Asset Management Summit in London, one of Spinnaker Support’s valued customers presented a compelling case study on switching their Oracle E-Business Suite support to Spinnaker Support. Tytti...

February 4, 2019 READ MORE

Nov 14, 2018

An Innovative Approach to Fund Digital Transformation

2018-11-15T13:42:15+00:00

Leverage third-party software support and maintenance to fund your cloud vision, reclaim control of your application roadmap, and avoid software vendor “lock-in.” Background The adoption of all forms of cloud services is accelerating as ente...

November 14, 2018 READ MORE

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