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Jan 16, 2020

Examples of Popular Oracle Security Topics and How We Address CVEs

2020-01-16T16:10:20-07:00

While many businesses slowed down during the past few weeks, the insidious community of global hackers did not take a holiday break.

January 16, 2020 READ MORE

Jan 6, 2020

Welcome to 2020: Predictions and Promises from the CEO

2020-01-13T15:22:16-07:00

It’s my pleasure to kick off the new year and wish you all – customers, soon-to-be customers, and friends – a very successful and rewarding 2020.

January 6, 2020 READ MORE

Dec 23, 2019

Start Your New Year with Security Top of Mind

2020-01-08T11:32:40-07:00

Spinnaker Support’s security team is beginning its ISO/IEC 27001:2013 audit cycle and keeping UK Cyber Essentials and Privacy (Privacy Shield/GDPR/California etc.)

December 23, 2019 READ MORE

Dec 20, 2019

Third-Party Support, as Viewed from a JD Edwards CNC’s Perspective

2020-01-03T09:53:16-07:00

When I first applied to Spinnaker Support for the position of JD Edwards Technical Support, I was a bit worried.

December 20, 2019 READ MORE

Dec 12, 2019

eBook: Real-World Ticket Examples from Third-Party Software Support

2019-12-12T15:33:28-07:00

Organizations considering third-party Oracle or SAP support always ask about the “actual” user experience: Who responds?

December 12, 2019 READ MORE

Dec 5, 2019

Oracle Premier and Extended Support Deadline Roundup for Q4 2019

2019-12-11T10:30:52-07:00

Oracle updates its Lifetime Support Policies on a regular basis, and the Oracle product lists are extensive and comprehensive.

December 5, 2019 READ MORE

Nov 26, 2019

How to Stay on SAP ASE and Sybase for as Long as You Want

2019-11-26T15:55:30-07:00

November 26, 2019 | Larry Goldman | Senior Director, Product Marketing In a previous blog post – What Is the Future of SAP ASE / Sybase?

November 26, 2019 READ MORE

Nov 21, 2019

Gartner Publishes Research for CIOs Considering Third-Party ERP Support

2019-11-21T16:20:43-07:00

November 21, 2019 READ MORE

Nov 13, 2019

How to Survive the Move from On-Premise to Cloud

2019-11-13T10:01:40-07:00

Last week at the Gartner IT Symposium/Xpo™ in Barcelona, Spain, I spoke to attendees on a topic that has caused no end of anxiety for many of our customers: how to know when – or even if – a cloud migration is best for their IT strategy.

November 13, 2019 READ MORE

Nov 6, 2019

Ticket Example: How A Support Provider Familiar with Your Systems Can Solve More Problems, Faster

2019-11-26T12:29:49-07:00

The example below demonstrates how we resolved not one, but two interoperability issues using a similar technology solution for Oracle Database and E-Business Suite.

November 6, 2019 READ MORE

Oct 28, 2019

California Consumer Privacy Act (CCPA) – Get ready for 2020

2019-10-28T09:26:28-07:00

Of the hot-button issues we hear about in our increasingly digital lives, consumer data privacy is always near the top.

October 28, 2019 READ MORE

Oct 23, 2019

Gartner Publishes “Market Guide for Independent Third-Party Maintenance for IBM, Oracle and SAP Software”

2019-10-24T14:46:56-07:00

According to Gartner, “Third-party maintenance is one of the options that procurement should always explore as a cost-savings opportunity.”

October 23, 2019 READ MORE

Oct 14, 2019

Results of the 2019 SAP Sybase/ASE State-of-the-Market Survey

2019-11-21T11:41:03-07:00

Unique insights into how SAP Sybase/ASE customers will decide their strategic roadmaps in the years ahead.

October 14, 2019 READ MORE

Oct 7, 2019

JD Edwards Year-End Processing Update for 2019

2019-10-07T14:38:18-07:00

October 7, 2019 As we approach the final months 2019, we face a calendar chock full of events, holiday activities, and the annual requirement of year-end processing for financial and HCM departments.

October 7, 2019 READ MORE

Oct 1, 2019

Ticket Example: Resolving a Custom Code Issue in JD Edwards

2019-10-01T14:05:03-07:00

Outside of a Priority 1 ticket, the Oracle Support experience is typically a self-directed search through a knowledge base on the Oracle Support portal.

October 1, 2019 READ MORE

Sep 19, 2019

Video Presentation – SAP’s 2025 Deadline: Real or Not Real?

2019-09-19T09:48:02-07:00

In 2018, SAP prolonged the End of Mainstream Maintenance date to December 31, 2025 for its customers on SAP Business Suite 7 and SAP Business Suite powered by SAP HANA.

September 19, 2019 READ MORE

Sep 13, 2019

Exemplary Customer Service: Completing Our Appointed Rounds

2019-09-12T15:55:31-07:00

We’ve all heard some version of the United States Postal Service unofficial creed: “Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds.”

September 13, 2019 READ MORE

Sep 12, 2019

eBook: 10 Organizations Using Third-Party Oracle Database Support

2019-12-10T09:43:42-07:00

We are often asked, “What exactly is third-party support?”

September 12, 2019 READ MORE

Aug 29, 2019

Trends and Observations from INFOCUS 19

2019-08-29T15:52:41-07:00

Last week’s INFOCUS 19, run by the Quest Oracle Community, is the “premier deep-dive conference for the JD Edwards community.”

August 29, 2019 READ MORE

Aug 28, 2019

Lexmark Relies on Spinnaker Support for Siebel and ATG Software Maintenance While in Transition to New Systems

2019-08-28T13:24:11-07:00

For over eight years, Lexmark’s call center and customer service have relied on Oracle’s Siebel CRM solution.

August 28, 2019 READ MORE

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