Nov 13, 2019

How to Survive the Move from On-Premise to Cloud


Last week at the Gartner IT Symposium/Xpo™ in Barcelona, Spain, I spoke to attendees on a topic that has caused no end of anxiety for many of our customers: how to know when – or even if – a cloud migration is best for their IT strategy....

November 13, 2019 READ MORE

Nov 6, 2019

Ticket Example: How A Support Provider Familiar with Your Systems Can Solve More Problems, Faster


The example below demonstrates how we resolved not one, but two interoperability issues using a similar technology solution for Oracle Database and E-Business Suite. The story is based on two real support tickets in 2018 and 2019,...

November 6, 2019 READ MORE

Oct 28, 2019

California Consumer Privacy Act (CCPA) – Get ready for 2020


Of the hot-button issues we hear about in our increasingly digital lives, consumer data privacy is always near the top. At Spinnaker Support, we closely follow and comply with upcoming and new laws,...

October 28, 2019 READ MORE

Oct 23, 2019

Gartner Publishes “Market Guide for Independent Third-Party Maintenance for IBM, Oracle and SAP Software”


According to Gartner, “Third-party maintenance is one of the options that procurement should always explore as a cost-savings opportunity.” Over the past few years, we’ve witnessed a cascade of advertorials and vendor-influenced articles conce...

October 23, 2019 READ MORE

Oct 14, 2019

Results of the 2019 SAP Sybase/ASE State-of-the-Market Survey


October 14, 2019 | Larry Goldman | Senior Director, Product Marketing Unique insights into how SAP Sybase/ASE customers will decide their strategic roadmaps in the years ahead. At Spinnaker Support, we continue to onboard new customers for third-part...

October 14, 2019 READ MORE

Oct 7, 2019

JD Edwards Year-End Processing Update for 2019


October 7, 2019 As we approach the final months 2019, we face a calendar chock full of events, holiday activities, and the annual requirement of year-end processing for financial and HCM departments....

October 7, 2019 READ MORE

Oct 1, 2019

Ticket Example: Resolving a Custom Code Issue in JD Edwards


Outside of a Priority 1 ticket, the Oracle Support experience is typically a self-directed search through a knowledge base on the Oracle Support portal. While this approach is fine for common questions or known error messages,...

October 1, 2019 READ MORE

Sep 19, 2019

Video Presentation – SAP’s 2025 Deadline: Real or Not Real?


In 2018, SAP prolonged the End of Mainstream Maintenance date to December 31, 2025 for its customers on SAP Business Suite 7 and SAP Business Suite powered by SAP HANA....

September 19, 2019 READ MORE

Sep 13, 2019

Exemplary Customer Service: Completing Our Appointed Rounds


We’ve all heard some version of the United States Postal Service unofficial creed: “Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds.” We believe it because see the dail...

September 13, 2019 READ MORE

Sep 12, 2019

eBook: 10 Organizations Using Third-Party Oracle Database Support


We are often asked, “What exactly is third-party support?” A simple definition is: the replacement of publisher-provided support by a company that is not the original software publisher....

September 12, 2019 READ MORE

Aug 29, 2019

Trends and Observations from INFOCUS 19


Last week’s INFOCUS 19, run by the Quest Oracle Community, is the “premier deep-dive conference for the JD Edwards community.” We love that it’s in Denver, our backyard, so to speak....

August 29, 2019 READ MORE

Aug 28, 2019

Lexmark Relies on Spinnaker Support for Siebel and ATG Software Maintenance While in Transition to New Systems


For over eight years, Lexmark’s call center and customer service have relied on Oracle’s Siebel CRM solution. The e-commerce section on their website, through which customers order printers,...

August 28, 2019 READ MORE

Aug 22, 2019

How Oracle Customers Can Address the Internet Explorer 10 “End of Life” in 2020


If you haven’t yet heard, Microsoft is ending support for Internet Explorer (IE) version 10 as of January 2020. From that time onward, Microsoft will only support IE 11 on the following Windows operating systems: Windows 7 SP1 Windows 8.1 Update ...

August 22, 2019 READ MORE

Aug 14, 2019

7 Steps to Evaluating a Third-Party Software Support Vendor


  At Spinnaker Support, we hold that third-party software support isn’t just a service, it’s a partnership. To achieve that state, both parties – customer and vendor – must be comfortable committing to a working relationship that c...

August 14, 2019 READ MORE

Aug 8, 2019

What Is the Difference between Software Support and Managed Services?


For companies researching alternatives for Oracle and SAP support and services, the market can be a confusing place. Vendors use interchangeable terminology, defining their services in very non-standard ways and making one-to-one comparisons nearly ...

August 8, 2019 READ MORE

Aug 5, 2019

Experience A Year of SAP Third-Party Software Support


As the end-of-September deadline for renewing SAP support draws ever closer, you’ve likely been holding vital discussions regarding your 2020 strategy and budget. Where can you cut unnecessary expenses? How can you afford new hires or support init...

August 5, 2019 READ MORE

Jul 25, 2019

What Is the Future of SAP ASE / Sybase?


For decades, Sybase, now SAP Adaptive Server Enterprise (ASE) and related products, has been a popular relational enterprise database management system. Customers appreciate the accelerated transaction processing, high availability,...

July 25, 2019 READ MORE

Jul 16, 2019

Roadblocks to Leaving Oracle and SAP Support #4: Leaving Publisher Support Means Punishment Upon Return


Our ongoing “Roadblock” blog series describes the tactics favored by SAP and Oracle account managers as they attempt to dissuade inquiring customers from switching to third-party support. Here,...

July 16, 2019 READ MORE

Jul 2, 2019

Roadblocks to Leaving Oracle and SAP Support: #3 The Legality of Third-Party Support


Challenging the Legality of Third-Party Support Our ongoing Roadblock blog series describes several of the tactics favored by SAP and Oracle account managers as they attempt to dissuade unhappy customers from switching to third-party support....

July 2, 2019 READ MORE

Jun 27, 2019

Ticket Example: How Spinnaker Support Solved an SAP Interoperability Issue


SAP Support is neither cheap nor comprehensive. For example, under SAP support, how do you resolve a technical issue that SAP refuses to handle when it is out of scope for their standard support services? ....

June 27, 2019 READ MORE

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