Jul 2, 2019

Roadblocks to Leaving Oracle and SAP Support: #3 The Legality of Third-Party Support


Challenging the Legality of Third-Party Support Our ongoing Roadblock blog series describes several of the tactics favored by SAP and Oracle account managers as they attempt to dissuade unhappy customers from switching to third-party support....

July 2, 2019 READ MORE

Jun 27, 2019

Ticket Example: How Spinnaker Support Solved an SAP Interoperability Issue


SAP Support is neither cheap nor comprehensive. For example, under SAP support, how do you resolve a technical issue that SAP refuses to handle when it is out of scope for their standard support services?...

June 27, 2019 READ MORE

Jun 12, 2019

Roadblocks to Leaving Oracle and SAP Support: #2 Security Claims


Last week, we opened our Roadblock series by discussing the tactics that may be deployed by SAP and Oracle sales account managers to keep you locked into their own cloud product roadmap....

June 12, 2019 READ MORE

Jun 7, 2019

Roadblocks to Leaving Oracle and SAP Support: #1 Sales Tactics


Annual Oracle and SAP support revenues measure in the billions, with profit margins ranging from 75-90%. That’s a tremendous return for what has become largely self-service support models. To retain these revenues and their massive...

June 7, 2019 READ MORE

May 30, 2019

What Is the Third-Party Support Customer Experience Like?


For more than fifteen years, third-party support (3PS) for Oracle and SAP enterprise software has served as a viable replacement alternative to publisher support. Over the years, it has constantly evolved to meet the changing needs of the enterprise...

May 30, 2019 READ MORE

May 28, 2019

Will You Be Audited More After Switching to Third-Party Software Support?


In April, we published the outstanding results of our 2019 annual Customer Satisfaction Survey and included additional questions on topics that resonated with our customers. One question asked,...

May 28, 2019 READ MORE

May 20, 2019

Ticket Example: How Customers have Direct Access to the Spinnaker Support Technical Team


We recently illustrated the Spinnaker Support experience based on an actual support ticket. In that support case, the assigned engineer was able to swiftly assess the functional issue and propose a final solution....

May 20, 2019 READ MORE

May 16, 2019

Maintaining Your Professional Growth after Migrating to Third-Party Support


When executives approach us to discuss switching from Oracle or SAP support to third-party software support, their primary objectives tend to be cost savings, better quality support, and a more flexible vendor. ...

May 16, 2019 READ MORE

May 7, 2019

Top 20 RFP Questions to Include When Evaluating Third-Party Oracle and SAP Software Support


As a third-party vendor for Oracle and SAP support, we receive and review multiple Requests for Proposals (RFPs) each week from procurement departments. Given the number of RFPs we have responded to over our 10+ years of business,...

May 7, 2019 READ MORE

Apr 30, 2019

Technical JD Edwards Update: How to Address the July EnterpriseOne/OneWorld License Expiration


It’s a warm, sunny July 1, and your sleep is broken by an early emergency call from the office. “An error message in OneWorld alerts us that it’s not licensed....

April 30, 2019 READ MORE

Apr 26, 2019

Zero-Day WebLogic Server Flaw: What You Need to Know


Last night, we alerted customers regarding a Zero-Day vulnerability. This blog post discusses the vulnerability, shares our solution, and highlights our process and philosophy towards these types of critical vulnerabilities and exposures (CVEs). ...

April 26, 2019 READ MORE

Apr 23, 2019

Will Your Security Risk Change When Moving to Spinnaker Support Services?


In our just completed annual Customer Satisfaction Survey, we slotted in several new questions to help quantify the impact we’ve had on customers after they’ve switched from publisher support to Spinnaker Support. One of these was: “How has yo...

April 23, 2019 READ MORE

Apr 18, 2019

What’s the Spinnaker Support Ticket Experience Like? Let’s Find Out.


The example below is based on an actual support ticket, from issuance to resolution. Only the names have been changed. SCENE 1 – An Issue Is Reported Mash Industries,...

April 18, 2019 READ MORE

Apr 17, 2019

Trends and Observations from COLLABORATE 2019


We look forward to COLLABORATE each year, and this year was no exception. Run by the Quest Oracle Community, OATUG, and IOUG, COLLABORATE 19 is the largest user-led, user-focused event for Oracle users of all levels....

April 17, 2019 READ MORE

Apr 12, 2019

2019 Annual Customer Satisfaction Survey Results


It’s springtime in Denver, as evidenced by the flowering trees, swarms of cyclists, and the occasional bomb cyclone. Yet another telltale sign of the season is the arrival of Spinnaker Support’s annual customer satisfaction survey!  ...

April 12, 2019 READ MORE

Mar 27, 2019

Case Study: Reducing the Impact of the Business Cycle on IT Operations


Construction Company Layne Christensen Turns to Third-Party Software Support to Reduce Budget Stress of Oracle Support As with the overall economy, the construction industry goes through cycles of expansion and contraction. According to the global in...

March 27, 2019 READ MORE

Mar 21, 2019

How Procurement Can Assemble the Right Team to Evaluate Third-Party Support


When Switching Support Vendors, it’s Always a Team Decision Support for business-critical enterprise software is a necessity, and the decision to switch to a new support vendor has more stakeholders than you may expect. But who are they and who s...

March 21, 2019 READ MORE

Mar 14, 2019

What to Say if Your Team Resists Moving to Third-Party Oracle Support


How to Counter Their Objections and Win Them Over You want to squeeze out as much value as possible from your Oracle investments. You’ve done your due diligence on third-party Oracle support,...

March 14, 2019 READ MORE

Feb 28, 2019

The Shifting Business Perspective on Oracle Software Support


A “paradigm shift” in science occurs when a fundamental change in thought leads a society to replace a way of thinking with an entirely new standard. Think planets revolving around the sun,...

February 28, 2019 READ MORE

Feb 26, 2019

Defining Moments for JD Edwards Support


You never forget a positive “defining moment.” That sudden realization that you made the right decision, that you’re headed in the right direction for success. It brings welcome clarity and confidence to you and your organization....

February 26, 2019 READ MORE

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