Written By Spinnaker Support
Enterprise Software Support and Managed Services from Spinnaker Support Whether you run Oracle, SAP, or Salesforce, we’ll help you conquer your software challenges once and for all.

Solving JD Edwards World Software Report Extraction Challenge with Query/400

Posted on: 07 Aug 2023

JD Edwards World software may store both header and component records in the same file, the F3002, but it can be challenging to extract a report that shows those records. Here’s how we did it. Files F3002 – Bill of Materials Master File F4101 – Item Master (IM) F4102 – Item Branch Plant (IB) F4102UJ … Continue reading Solving JD Edwards World Software Report Extraction Challenge with Query/400

Control, Risk, and Savings — Gartner Reports on Value of Switching to Third-Party Software Support

Posted on: 19 Jul 2023

It should come as no surprise that software is the second-highest IT spend category industrywide. But perhaps equally as important as the software investment is the investment organizations make in their software support. Without a trustworthy and reliable support company, organizations will never reap the full benefits of their software. They are likely to struggle … Continue reading Control, Risk, and Savings — Gartner Reports on Value of Switching to Third-Party Software Support

Do You Know Your Oracle CSI Number?

Posted on: 14 Jul 2023

Do you know your Oracle Customer Support Identifier (CSI)? If you don’t have it handy, look for it on any Oracle JD Edwards World contract you have — regardless of whether the contract is expired or active, your CSI will be on there. You’ll need it in case you ever have to request a new … Continue reading Do You Know Your Oracle CSI Number?

Salesforce Best Practices and Considerations for Page Layouts

Posted on: 06 Jul 2023

Salesforce page layouts serve as a layer between a particular record type and what the user sees for a given object. They give the administrator control over the general organization of the page. Designing a Salesforce layout includes selecting fields to display, adding sections to organize related fields, managing related list views, button positioning, and … Continue reading Salesforce Best Practices and Considerations for Page Layouts

IT Services in 2023: The Evolution of Service Delivery and Standards

Posted on: 06 Jul 2023

Economic uncertainty and the ongoing effects of the pandemic continue to hinder the pace of large-scale digital transformation in 2023. But even as concerns of a recession grow, enterprises are still planning to spend money on the digital technologies they need most. How exactly has this environment affected the evolution of technology from a service … Continue reading IT Services in 2023: The Evolution of Service Delivery and Standards

How Spinnaker Support Upgraded Testing for Salesforce Managed Services

Posted on: 06 Jul 2023

As the saying goes, if you’re not ahead, you’re bound to fall behind — and as a leader in Salesforce Managed Services, Spinnaker Support is committed to staying ahead of the curve… way ahead. That’s why we’ve just joined forces with another giant in the industry: Tricentis, a global leader in continuous testing and quality … Continue reading How Spinnaker Support Upgraded Testing for Salesforce Managed Services

Cloud Adoption Best Practices + Considerations for Hybrid Environments

Posted on: 04 Jul 2023

Cloud adoption is increasing at a rapid rate, with the vast majority of enterprises focusing on a hybrid, multi-cloud approach. A 2022 survey revealed that 89% of organizations have a multi-cloud strategy, and 80% have taken a hybrid approach. And though hybrid environments offer scalability, flexibility, and greater control over data, they also require thoughtfully … Continue reading Cloud Adoption Best Practices + Considerations for Hybrid Environments

Spinnaker Support for Oracle Helps European Retailer Reinvent Themselves

Posted on: 30 Jun 2023

A large European retailer wanted to free up its IT budget to turn its primarily brick-and-mortar department stores into a modern e-commerce business. Spinnaker Support was able to help them cut their Oracle E-Business Suite (EBS) support costs in half and reallocate the cost savings, while improving the quality and responsiveness of support. COVID Upended … Continue reading Spinnaker Support for Oracle Helps European Retailer Reinvent Themselves

Bulkification In Salesforce: Importance, Benefits & Implementation

Posted on: 29 Jun 2023

Author: Mounika Arrabothu, Senior Developer What Is Bulkification? Bulkification is either the process of combining repetitive tasks in Apex — or — Bulkification is the process of ensuring the Apex code properly handles more than one record at a time. When a batch of records initiate Apex, a single instance of that Apex code is … Continue reading Bulkification In Salesforce: Importance, Benefits & Implementation

Highlights from OATUG’s 2023 Ascend Conference

Posted on: 28 Jun 2023

Authored by: Jim Truax – Director, Technical Support Services Great to be back: After a two-year hiatus from attending major conferences, the 2023 Oracle Application and Technology User Group (OATUG or Ascend) Conference reinvigorated my passion for industry collaboration. I was amazed at the sheer amount of industry information that’s freely shared among the attendees. … Continue reading Highlights from OATUG’s 2023 Ascend Conference