Spinnaker Support
Key Takeaways: Dreamforce 2023’s Main Keynote
Posted on: 14 Sep 2023Spinnaker Support is proud to be here, in San Francisco, serving as your eyes and ears for DreamForce 2023. We just attended CEO Marc Benioff’s opening keynote session, during which he discussed Salesforce’s heavy focus on AI technology over the past five years or so. Recently, all the buzz surrounding the release of ChatGPT and … Continue reading Key Takeaways: Dreamforce 2023’s Main Keynote
Key Takeaways: Dreamforce 2023’s IT Keynote
Posted on: 13 Sep 2023Spinnaker Support is attending Salesforce’s Dreamforce 2023 in San Francisco, and we’re proud to report back with the highlights. The IT Keynote: “Build Your Customer 360 With Trusted AI” just ended, leaving us all energized in anticipation of multiple product releases and improvements that target the more hardcore leaders and architects — perhaps most notably … Continue reading Key Takeaways: Dreamforce 2023’s IT Keynote
SAP Is Increasing Support Costs Again for On-Premises Customers
Posted on: 22 Aug 2023What SAP support costs are rising? After increasing the prices of their Standard Support, SAP Enterprise Support, and SAP Product Support for Large Enterprises at the beginning of this year, SAP unveiled that they will not only be raising the cost of your on-premises support again, for the second year in a row, but that … Continue reading SAP Is Increasing Support Costs Again for On-Premises Customers
Starkey Took Control of Their Oracle Roadmap with Spinnaker Support
Posted on: 17 Aug 2023Starkey Hearing Technologies is a global company specializing in hearing aids. Starkey partnered with Spinnaker Support through their multi-year journey to the Oracle Cloud to ensure business continuity and ongoing support of on-premises Oracle systems during their phased migration. With Spinnaker, Starkey has maintained a high quality of support throughout the process and has been … Continue reading Starkey Took Control of Their Oracle Roadmap with Spinnaker Support
Solving JD Edwards World Software Report Extraction Challenge with Query/400
Posted on: 07 Aug 2023JD Edwards World software may store both header and component records in the same file, the F3002, but it can be challenging to extract a report that shows those records. Here’s how we did it. Files F3002 – Bill of Materials Master File F4101 – Item Master (IM) F4102 – Item Branch Plant (IB) F4102UJ … Continue reading Solving JD Edwards World Software Report Extraction Challenge with Query/400
Control, Risk, and Savings — Gartner Reports on Value of Switching to Third-Party Software Support
Posted on: 19 Jul 2023It should come as no surprise that software is the second-highest IT spend category industrywide. But perhaps equally as important as the software investment is the investment organizations make in their software support. Without a trustworthy and reliable support company, organizations will never reap the full benefits of their software. They are likely to struggle … Continue reading Control, Risk, and Savings — Gartner Reports on Value of Switching to Third-Party Software Support
Do You Know Your Oracle CSI Number?
Posted on: 14 Jul 2023Do you know your Oracle Customer Support Identifier (CSI)? If you don’t have it handy, look for it on any Oracle JD Edwards World contract you have — regardless of whether the contract is expired or active, your CSI will be on there. You’ll need it in case you ever have to request a new … Continue reading Do You Know Your Oracle CSI Number?
Salesforce Best Practices and Considerations for Page Layouts
Posted on: 06 Jul 2023Salesforce page layouts serve as a layer between a particular record type and what the user sees for a given object. They give the administrator control over the general organization of the page. Designing a Salesforce layout includes selecting fields to display, adding sections to organize related fields, managing related list views, button positioning, and … Continue reading Salesforce Best Practices and Considerations for Page Layouts
IT Services in 2023: The Evolution of Service Delivery and Standards
Posted on: 06 Jul 2023Economic uncertainty and the ongoing effects of the pandemic continue to hinder the pace of large-scale digital transformation in 2023. But even as concerns of a recession grow, enterprises are still planning to spend money on the digital technologies they need most. How exactly has this environment affected the evolution of technology from a service … Continue reading IT Services in 2023: The Evolution of Service Delivery and Standards
How Spinnaker Support Upgraded Testing for Salesforce Managed Services
Posted on: 06 Jul 2023As the saying goes, if you’re not ahead, you’re bound to fall behind — and as a leader in Salesforce Managed Services, Spinnaker Support is committed to staying ahead of the curve… way ahead. That’s why we’ve just joined forces with another giant in the industry: Tricentis, a global leader in continuous testing and quality … Continue reading How Spinnaker Support Upgraded Testing for Salesforce Managed Services